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Royal Ace Casino Review

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When I sit down to review an online casino, my goal is to write as objective, honest a review as I can possibly write. I want you to be able to read a comprehensive review of a site and be armed with all the information to be able to make your own decision about whether or not to make an account and deposit.

I do, however, understand that players can and will make their own choices regardless of what information is presented. While I believe that everyone is entitled to make up their own minds, in the case of Royal Ace Casino I would be remiss if I didn’t change up my review process a little.

I simply cannot recommend this casino in good faith. If you continue to read this review, you will get a clear picture as to why, along with an honest discussion of some things I like about the casino. At the end of the day, the choice is yours, but consider yourself warned.

About Royal Ace Casino

Royal Ace Casino Homepage

Royal Ace Casino is owned by the Ace Revenue Group.  This group is listed as the owner of many other casinos, all of whom seem to have black marks on them. I did some further investigating and found that the Ace Revenue Group are in fact themselves part of the Virtual Casino Group. This is a huge red flag; I have had personal interaction with Virtual on and off over my 20 years in this business, and I can tell you that they are as shady as they come. Every online gambling venture they get involved in seemingly ends up being blacklisted, and yet they somehow manage to survive and even thrive by bringing in new business. If you Google Virtual Casino Group, you can see for yourself how horrible they have been for the online casino industry.

Royal Ace is licensed in Costa Rica, which is yet another red flag. Costa Rica has no gambling licenses; all an operator needs to set up shop in the country is to acquire a standard business license. The fact that Royal Ace doesn’t have a license from one of the more common jurisdictions is likely because there is no way after some due diligence that these guys would ever be approved.

Who Can Play at Royal Ace Casino

Not surprisingly, there are very few restrictions on who can play for real money at Royal Ace Casino. These guys will take deposits from basically anyone, and in fact, they are using payment processors that will accept the highest percentage of cards. That is not to say that you SHOULD play at Royal Ace, however, if you are tempted, you will probably be able to make a deposit quite easily.

Software Suppliers

Here is one right choice the Royal Ace Casino management team has made: they have selected Real Time Gaming as their software provider. Now, this may very well be because RTG was the only option left who would consider taking their business. Whatever the reason, at the very least Royal Ace is using a software company that has been in the industry for just as long as they have. I have to assume that the software bill is the only one that Royal Ace keeps up to date so they won’t be shut off.

Real Time Gaming’s software platform is robust and features an excellent array of table games and slot machine titles. The casino is available for play in both download and Instant Play formats. Also, many of the instant play games have been modified for mobile browsers so if you like to play on the go then you will be able to seamlessly at this casino (or at any other RTG-powered brand). The company continues to upgrade their platform, so hopefully, all of their games will be mobile-friendly in the coming months.

The Good Stuff

This was a very tough category for me to write for this review. Given what I know about the ownership group, I personally don’t want to give you any reason to play here, but in the spirit of being objective, I will discuss a couple of things that are going right for Royal Ace.

Progressive Jackpots

By using Real Time Gaming’s platform and agreeing to contribute to the network’s progressive jackpots, Royal Ace gives their players the chance to cash in on millions of dollars of possible jackpot wins. There are several RTG network progressives, a couple of which are at the time of this review ready to burst. I always like to play slots games that have excellent bonus games or a massive progressive jackpot. I am forever hopeful that it is going to be me holding up the oversized check with the jackpot amount printed on it.

Royal Ace does not have all the RTG Network Progressive games available at their casino; here are the ones they do have (see if you recognize any of the names!)

  • Aztec’s Millions
  • Caribbean Draw Poker
  • Caribbean Hold ‘Em
  • Caribbean Stud Poker
  • Jackpot Cleopatra’s Gold
  • Jackpot Pinatas
  • Let ‘Em Ride
  • Megasaur
  • Shopping Spree II
  • Spirit of the Inca

The Ugly Stuff

Well, they seem to slow-pay players. A lot.

It doesn’t take much digging on the casino forum sites to find players complaining about how long it takes Royal Ace Casino to pay out winning players. There always seems to be some sort of excuse as to why the delays are occurring, or there are false promises of payments that end up with apologies but no payment.

As I mentioned at the beginning of this review, I have a history with the ownership group of Royal Ace Casino. Unfortunately, I can confirm that they have been up to these tricks since I first encountered them in the early 2000s. I have no idea how they continue to get away with these slow-pay tactics, but I guess people have a short memory when it comes to them.

…And they sometimes reverse winnings from your account.

This is the kind of thing that is just unacceptable. While I understand there can be some RNG malfunctions along the way, the days of players being able to corrupt the system on their own are long gone. Most software companies have threat detection built into their games, and owners are alerted when a player reaches a certain amount of winnings so their play can be monitored.

To see Royal Ace Casino (and their sister casinos) take legitimate winnings out of a player account is unacceptable. Yes, the casino can hide behind their general Terms and Conditions, but unless there are proven instances of cheating taking place, then no one should be making a deposit at this casino until they change their ways.

Game Selection

Slots

Real Time Game offers players a large number of slots that feature quality graphics and themes. No matter what type of game you like to play, how many reels or paylines you like, or denomination you want to bet, you are going to find it at Royal Ace Casino. AS mentioned earlier, many of the slots have progressive jackpots, making them even more enticing to a player.

A partial list of the slots games available at Royal Ace Casino is below:

  • Achilles
  • Aladdin’s Wishes
  • Aztec’s Millions
  • Aztec’s Treasure
  • Aztecs Treasure Feature Guarantee
  • Bank on It!
  • Basketbull
  • Big Shot
  • Bunko Bonanza 2
  • Caesar’s Empire
  • Cash Bandits
  • Cleopatra’s Gold
  • Coat of Arms
  • Count Spectacular
  • Coyote Cash
  • Crazy Vegas
  • Crystal Waters
  • Derby Dollars
  • Diamond Dozen
  • Diamond Mine
  • Diamond Mine Deluxe
  • Double Ya Luck
  • Dream Run
  • Enchanted Garden
  • Enchanted Garden II
  • Eternal Love
  • Field of Green
  • Food Fight!
  • Football Frenzy
  • Glitz & Glamour
  • Goblin’s Treasure
  • God of Wealth
  • Goldbeard
  • Golden Glove
  • Golden Lotus
  • Golden Retriever
  • Green Light
  • Hairway to Heaven
  • Happy Golden Ox of Happiness
  • Haunted Opera
  • Hen House
  • Hidden Riches
  • High Fashion
  • Incan Goddess
  • It’s a Mystery!
  • Jackpot Cleopatra’s Gold
  • Jackpot Pinatas
  • Jazz Time
  • Jumping Beans
  • Lucky Tiger
  • Medal Tally
  • Megaquarium
  • Megasaur
  • Mermaid Queen
  • Mice Dice
  • Mister Money
  • Monster Mayhem 50-Line
  • Mystic Dragon
  • Naughty or Nice: Spring Break
  • Naughty or Nice?
  • Ninja Star
  • Nova 7s
  • Paris Beauty
  • PayDirt!
  • Penguin Power
  • Pharaoh’s Gold
  • Pirate Isle
  • Polar Explorer
  • Prince of Sherwood
  • Return of the Rudolph
  • Roberta’s Castle
  • Ronin
  • Rudolph’s Revenge
  • Snowmania
  • Spirit of the Inca
  • Sunken Treasure
  • The Nice List
  • The Three Stooges
  • Triton’s Treasure
  • Victory
  • Vikings Voyage

Video Poker

I love video poker and have spent many hours playing the RTG game offering. These games are robust, have excellent pay tables and play very quickly, which I especially like when I am playing the multi-hand games.

Here are all the video poker games offered by Royal Ace Casino:

  • Aces & Eights
  • Deuces Wild
  • Aces & Eights (multi-play)
  • Double Bonus (multi-play)
  • Joker Poker
  • Joker Poker (multi-play)
  • All American (multi-play)
  • Bonus Poker Deluxe
  • Bonus Poker Deluxe (multi-play)
  • Jacks or Better (multi-play)
  • Double Jackpot
  • All American
  • Jacks or Better
  • Bonus Deuces Wild
  • Double Bonus
  • Double Double Jackpot
  • Sevens Wild
  • Sevens Wild (multi-play)
  • Pick ‘Em Poker
  • Loose Deuces (multi-play)
  • Loose Deuces
  • Bonus Deuces Wild (multi-play)
  • Double Jackpot (multi-play)
  • Double Double Bonus (multi-play)
  • Double Double Bonus
  • Double Double Jackpot (multi-play)
  • Deuces Wild (multi-play)

Table Games

Royal Ace Casino has all the standard table games you would want to see in a casino lobby, as well as some titles you may not have heard of before. All the games have helpful rules pages, so if you are looking to try out a new game, then you can get up to speed very quickly.

Here are all the games you are able to find in the Royal Ace Casino lobby:

  • Baccarat
  • Casino War
  • Caribbean Stud Poker
  • Red Dog
  • Roulette
  • European Blackjack
  • Craps
  • Let ‘Em Ride
  • Pai Gow Poker
  • Vegas Three Card Rummy
  • Sic Bo
  • Pontoon
  • Blackjack with Perfect Pairs
  • Caribbean 21
  • Caribbean Hold’em Poker
  • Face Up 21
  • Match Play 21
  • Super 21
  • Texas Hold ‘Em Bonus Poker
  • Tri Card Poker

Promotions

Royal Ace Promo Page

The promotions at Royal Ace Casino are pretty straight forward. They are broken up into two categories: First Time Deposit Bonus, and Daily Ongoing Promotions.

Welcome Bonus

Royal Ace has a very aggressive Welcome Bonus. On your first deposit, the casino will give you a 100% Match Bonus with an unlimited ceiling. This means that no matter what you deposit, they will match it. This bonus is, however, a double-edged sword. The fact that you can make a massive first deposit and not have a cap on the bonus dollars sounds fantastic, but if the casino isn’t paying its players or taking a very long time to do so, your money is constantly at risk.

Daily Promotions

I do like when a casino makes an effort to change things up on a daily basis for their players. Royal Ace has accomplished this by way of a series of promotions they call the “Crazy Days.” The casino offers a different promotion each day, with a hope that loyal customers will come back multiple times a week to play and receive their offer.

Here’s a quick synopsis of the current Crazy Days promotions at Royal Ace Casino:

  • Monday Happy Hour – between 5 pm and 7 pm get an extra 50% bonus on your deposit (you must call the casino to receive your extra bonus)
  • Twofer Tuesdays – Make a deposit of $50 or more, get a 250% bonus, and if you lose all your money before you clear the bonus, you can call the casino and get a 100% refund of your deposit back into your account to try again!
  • Wednesday Triple Threat – If you have made a deposit on Monday, Tuesday and Wednesday then you get a bonus $100 chip to play with after you contact the casino.
  • Thursday Thriller – Deposit $50 and get $160 in bonus cash, on an unlimited number of deposits on Thursdays.
  • Friday Freebie – Make a $50 deposit and receive a free entry into their $5000 Paydirt! Slot tournament.
  • Saturday SpinORama – Make a $50 deposit and get a 290% No Rules Bonus, and 50 free spins on certain slots titles.
  • Sundays with a Cherry On Top – Come play Sundays and receive a free chip based on the total amount you deposited during the week

Banking

Royal Ace Bank Options

There is a whole other range of deposit options, but you need to call their finance department to discuss these. To me that seems a bit shady; why would a casino not want to give you all the information to make it easy to deposit at once, versus having to drag it out.

As for withdrawals, the casino offers players bank wires and checks as their most common form of payout. Of course, it’s hard to say how long it will take for you to get your money (their site says that checks can take between 24 and 42 days to be received. Six weeks? That is ludicrous enough, but then if you don’t see the check you have to listen to all the excuses the casino comes up with for the delay.

Comp Program

The Comp Program at Royal Ace Casino is similar to many of the casinos that are partnered with Real Time Gaming. The program is quite simple; you earn comp points at a rate of 1 for every $10 wagered (Terms and Conditions apply). This rate can be accelerated based on your VIP status (see below for more details). These points can be redeemed for real money at a rate of 1 cent per point, with a minimum required to cash out of 100.

It is always my recommendation that players redeem their comp points the second they reach the 100 point plateau. There is no reason to keep them in your account, and the extra money is basically a tiny edge in your favor, so you should get those bonus dollars to work for you as soon as you can earn them.

VIP Program

The Royal Aces VIP Program gives their players benefits in exchange for loyalty. For what it’s worth, I think their program is decent compared to some of the VIP programs I have seen at some of their competitors’ websites.

The VIP Program at Royal Ace Casino is open to everyone once an account and deposit have been made. It consists of 5 levels, all of which are outlined here:

  • Level 1 – Jack
    • Earn 1 comp point for every $10 wagered
    • Access to exclusive VIP member bonuses and promotions
    • Monthly Insurance paid at the start of every month
  • Level 2 – Queen
    • Earn 1 comp point for every $7.50 wagered
    • Access to exclusive VIP member bonuses and promotions
    • Monthly Insurance paid at the start of every month
  • Level 3 – King
    • Earn 1 comp point for every $5 wagered
    • Access to exclusive VIP member bonuses and promotions
    • Monthly Insurance paid at the start of every month
    • $10,000 Casino Balance Insurance
    • Specialized Gifts on your Special Days
  • Level 4 – Ace
    • Earn 1 comp point for every $5 wagered
    • Access to exclusive VIP member bonuses and promotions
    • Monthly Insurance paid at the start of every month
    • $25,000 Casino Balance Insurance
    • Specialized Gifts on your Special Days
  • Level 5 – Royal Ace
    • Earn 1 comp point for every $2 wagered
    • Access to exclusive VIP member bonuses and promotions
    • Monthly Insurance paid at the start of every month
    • $50,000 Casino Balance Insurance
    • Specialized Gifts on your Special Days

Customer Service

Amazingly, considering how many players must contact them on a daily basis with issues around their balances, Royal Ace has a toll-free telephone line for their Customer Service department. I would imagine that they could package and sell some of the recordings of their calls and people would love to listen.

You can also contact Royal Ace via email (they list several email addresses on their website), but at this time the casino does not offer Live Chat as an option.

Would I Play at Royal Ace Casino?

I would never spend my own money at Royal Ace Casino or any of their sister brands. Until the Virtual Casino Group cleans up their act and proves themselves as a worthy, honest ownership group, I cannot recommend Royal Ace Casino to any of our readers. If you are a fan of the Real Time Gaming software, I have given positive reviews to many of their other partners – check out our other reviews to find one that won’t scam you in the long run.

This review was made by: Rating: 2.3 out of 5

Mark commented: 27 Dec 2018
Royal Ace is horrible for paying out! I had won a sizable amount and the quit paying me for absolutely no reason! Customer service sucks the are now located in Croatia no recourse in trying to collect winnings the customer service actually laughed at my last request
sarah jo spallinger commented: 11 May 2018
I have yet to be approved for a withdrawal from royal ace! They ha e denied 4 of them. It's a rip off!
Michelle Cowart commented: 16 Feb 2018
Ii found a 5000 dollar chip that has your casinos name on it how do redeem it
Maria commented: 12 Dec 2017
For 6 months my husband has requested payouts from Royal Ace as well as Cool Cat. I have dozens of screen shots over the last 5 months with empty promises of payouts with nothing received to date. After continuous, almost daily contact, he received a call stating two payments would be made, one being approximately 20 percent of what is owed, the other just less than half. I will never play this casino again, or any Virtual Group casino as I feel I should not have to wait 6 months and be given constant run around for payment. They had no problem taking my money immediately. I do understand there is a wait, but not 6 months.....Player Beware!
Nicholas commented: 8 Dec 2017
I agree 100% they seem As shady as it gets I’m already skeptical on pretty much every site I feel like you always should be as it is a casino and there are many ways for such services to scam you I trust very few at all and less I personally or a friend or someone know for a fact has deposited one withdrawn and receive their withdraw personally from the beginning there was no way I was going to give the site any of my real money I have a did play the no deposit bonus I got a chip worth 25 bucks with the play through what a ridiculous 50 times or something with a max payout of 100 bucks minimum payout of 100 bucks as well so pretty much you had to play through and then have 100 bucks well I did pretty well singing at one point I had well over $1000 and then it soon as I have my play through it went right to 100 bucks as they said it would as that was all considered bonus credit I made sure everything was secure and then made my way draw a file necessary things asked for nothing too personal of course as I did not trust them I requested my withdraw in bitcoin as it’s private quick easy online currency once again not trusting them I used a bit coin wallet that I rarely ever used anymore and it was empty they made a big ordeal of me getting them the address but I got it to them they agreed everything is good and said my processed later they said my withdrawal was approved on September 2, 2017and that the third-party that out could take up to 10 days well 14 days later nothing so I contacted them they said they would move me up to a expedited pay out yet again about 10 days later I still had seen nothing I went back again to get told the same exact thing over again this continued with me contacting them every week or two for 2 1/2 months which point I’ll begin emailing calling and live chatting every day for a couple weeks it seems like I was getting kicked over and over from live chats for random reasons or they were too busy to process and the and never got a single email aside from an auto reply saying they’ve received my email and would be back to me within 24 hours not a single email back this is about the point I realized that I probably never see that hundred bucks really I had figured this long before but thought through perseverance of pushing them that I would get it possibly here we are now December 6, 2017 Nada not a single attempt to contact me or attempting paying me out at when I talked to somebody at the three-month mark on an actual phone call it seemed as this person he repeated the same thing He was saying to me 1 million times had no real come back when I said are you kidding me it’s been three months I’ve been supposedly expedited to a faster service and your special department for things like that eight different times All he said like what I had said give me no reason to worry or have any concern was not worry i would get paid yeah sure when in 50 years so Ridiculous I did document every bit of this from live chats to email. Avoidance along with screenshots every single conversation every single time I was told I was gonna get paid every bit of information proving that they were Just lying with no intent to pay me long as I have proof of the approval approval of the withdrawal and proof of no funds ever being received I recently have uses to contact a few places to try at least well enough against them to make it official complaint or something to mark them up and get them out of business as clearly with with this site and said they are but is shady as it gets scam scam scam scam do not ever give these people one cent of your money if you play on there don’t get excited when you win or how much because you could win $1 million or five dollars they’re never going to pay you If it wasn’t for it being a small amount not to mention a no deposit I would contemplate filing a legal action against this company for fraud I mean I know I know deposit is Kinda free money anyway and you don’t really expect anything but when your policy says what it say and you are you limiting it to $100 max pay out and giving crazy play Throughs as a supposedly legitimate business then there’s no reason for Me too not been paid out I would’ve still been happy if I got it a month or two later for what it was but like I said here we are Over three months nonsense started the process since it was supposedly approved for pay out and was going to take no more than 10 days that includes the two weeks it took to get it to even now like it’s a joke beyond a joke they have sent me several emails since as spam email that are offering great offers to deposit like I respond to their website several times these offers and very unkind words and what they could do with the rob over three months not since started the process since it was supposedly approved for pay out and was going to take no more than 10 days that includes the two weeks it took to get it to even now like it’s a joke beyond a joke they have sent me several emails since as spam email that are offering great offers to deposit like I respond to their website several times these offers and very unkind words and what they could do with their offers never play personally I would say if you or online gambler and enjoy online casinos is much as I do well enjoy sometimes but nevertheless file against them Together lets get them blacklisted and shut down It’s sites like this that make it to where you can’t trust anywhere to actually pay you out I’m weary of every single site that I have not personally seen should not be that way should be easy to get rid of these places we need to open up more free blogs and information from online gamblers to refer information to one another to really see who does would you know like who pays who doesn’t and who’s completely ridiculous and should never be seen again such as Royal lane it’s sites like this that make it to work you can’t trust anywhere to actually pay you out I’m wearing every single site that I have not personally soon should not be that way it should be easy to get rid of these places we need to open up more free blogs and information from online gamblers to refer information to one another to really see who does what as in legitimate or not will they pay you with a screw around and should they be blacklisted and removed personally I want to start a side just like that for no deposit bonuses and wins and truly see as in my experiences I have one on five different sites As in played made it through play through have the right amount most of the same 100 I’ve seen 125 I think I see him 151s but I did not win on that one but of the five I have followed every bit of what I’m supposed to do I have processed every withdraw and improved and never seen one cent I know it’s free money but if I want to play a game for fun with no chance of winning real money there are 1 million sides apps and games out there to do such don’t offer people search things if he never pays and Some are literally just trying to get you to deposit as in you want but you have to make it a deposit before you can withdraw just trying to get you to give them money so they can scam you for it Not every casino that says deposit required before we draw is trying to scam you bud anymore I assume if they offer a on deposit Then they willprobably never pay youDeposit or not Gives a bad reputation to a few sides that are legit and operate as they should In a nutshell Don’t go to Roy’s anything affiliated with this casino should also be avoided as not a single reparable casino or business would relieve themselves to such an obvious scamming no moral complete don’t go to Roy’s anything I mean anything close rob affiliated with this casino and any side the reviews it well should also be considered fraudulent personally that gaming software their company revocable or not the most shady scandalous casinos all the ones that offer so many of those notifies woods and four of the ones that I have one remaining never got them are all running that same gaming software so maybe time to look into real game for whichever one it was for them Being involved with such shady bottom level casinos if they continue with it they should also be considered fraudulent as personally I will not play any casino that uses this software especially exclusively not a deposit not a no deposit As it’s pointless go play a game I don’t bother because what’s the point to prove that they won’t pay you are putting your own personal efforts into getting paid doesn’t seem right Only America would open up it’s virtual between allows at the same time there could also be much higher regulation for US ones and others as well to wear this problem could be squashed a physical casino would never get away with such actions you know if you like going there waiting and they won’t give anyway how long will that take before nobody went there or everyone’s complaining and we got shut down not long not long at all so come on America pull your head out of your ass about these laws only America would open up it’s virtual between logs at the same time there could also be much higher regulation for US ones and others as well to wear this problem could be squashed a physical casino would never get away with such actions you know if you like going there winning and I won’t give anyway how long will that take before nobody went there or everyone’s complaining and we got shut down not long not long at all so come on America pull your head out of your ass about these laws if somebody’s ride to be able to do if I can do it in a building but I can do it in 1000 forms stop with the weird regulations forcing so many third-party payouts as part of the making it legal system and limiting Types of games and payout options and deposit options just let an adult do what they please with their own money as they are breeding room for tons of this as personally I’ve gone for a long time to bid going to Zenos after this as I have found very few of those that are not for the most part trustable and will pay you w types of games and payout options and deposit options just let an adult do what they please with their own money personaly I’ve gone for a long time to playing bitcoin exclusive casinos almost exclusively as I have found Pretty much every single one of them are trustable to a dagree and will pay you out with out much issues some very quickly awesome Practically like being in a physical casino only problem is once again America once in again regulations and laws mean that many bitcoin casinos are not allowed to be played by American citizens not to mention most bitcoin casinos we’re not keeping up with the price of bitcoin and spinning machines and making beds are getting a bit ridiculous for the average person seeing as .001 of a bitcoin is currently worth around 15 bucks meaning most is casinos even on a 10 line machine Have a minimum bed of $1.50 and a lot of the table games most every single one besides for a few I have found on select casinos require a minimum bet of .001 btc Meaning you have to bet pretty much $15 so always a struggle keep it up don’t trust any no deposit and stay clear of this company side business by my opinion again gaming software
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