Jackpot City Casino Review – Is the Site Legit?

Overall Rating:
Software & Games:
Payout Speed:
Customer Service:
Gavin Lucas

Gavin Lucas loves to spin the reels and roulette wheels, so we felt he is the right person for this Jackpot City Casino review.

  • Casino Welcome Bonus: C$1,600
  • Minimum Deposit: C$20

Review Summary

  • Time spent on site: 8.5 hours
  • Money Spent: C$100
  • Earnings: C$125
  • Devices Used: Android, PC
  • Payments Used: Bitcoin, USDT
  • Experience: Excellent
Online Since 1998
Restricted Countries Denmark, Estonia, Ethiopia, France, French territories (Mayotte, Martinique, Guiana, Guadeloupe, Reunion, Saint Barthelemy, Saint Pierre and Miquelon, New Caledonia), Germany, Ghana, Greece, Greenland, Guam, Heard Island and McDonald Islands, Holy See, Hong Kong, Hungary, India, Iran (Islamic Republic of), Israel, Italy, Kenya, Lithuania, Macao, Micronesia, Mozambique, Myanmar, Netherlands, Nicaragua, Nigeria, Norfolk Island, North Korea, Northern Mariana Islands, Paraguay, Philippines, Poland, Portugal, Puerto Rico, Republic of North Macedonia, Romania, Russia, Rwanda, Saint Martin, Serbia, Seychelles, Singapore, Slovenia, Somalia, South Africa, Spain, St Helena, Switzerland, Sweden, Syria, Taiwan, Tanzania, Turkey, Uganda, Ukraine, United Kingdom of Great Britain and Northern Ireland, United States Minor Outlying Islands, United States of America, Vatican City State, Venezuela, Virgin Islands (British), Virgin Islands (US), Wallis And Futuna Island, Yemen and Zambia, Austria, Mexico, Ontario, Vietnam, Malta and Slovakia.
Banking Methods Credit cards, Debit cards, GPay, Interac, MuchBetter, iDebit, Paysafecard, Neosurf, Flexepin, Bitcoin, Litecoin, USD Coin Solana, USDT Tron.
Payout Speeds (average/fastest) 72 hours/24 hours
Player Protections Malta, Ontario, and Kahnawake eGaming licenses, legit software, advanced encryption, publishes game payouts, game payouts verified by eCogra.
Available Casino Games Slots, table games, video poker, arcade games, bingo, live casino games.

My Experience Reviewing Jackpot City Casino

My experience at Jackpot City was positive. I had heard of this casino a few times but never actually got around to playing. Now that I did, I enjoyed it. It was a fun, fulfilling experience overall.

This Jackpot City Casino review is written from a Canadian perspective, so there might be slight differences if you access it from other countries.

I played for over eight hours, used cryptocurrencies to deposit and withdraw, and played slots, roulette, video poker, and some live games.

Are there any drawbacks? There’s room for improvement; it could accept more cryptos and pay the same day and could do better with customer support. However, on the whole, the gaming experience was hugely positive.

In the rest of this Jackpot City online casino review, I go into great detail about how this casino performed in each category, starting with the main pros and cons.

Jackpot City Casino Pros & Cons


  • Multiple Valid Gaming Licenses
  • Massive Selection of Quality Games
  • Generous, Straightforward Bonuses


  • High Minimum Withdrawals
  • Weak Customer Support

I dig a bit deeper in each of the above in the dropdown below. However, you could also skip it because I cover all pros and cons in the appropriate spots of this Jackpot City Casino review as well.

Jackpot City has valid eGaming licenses from multiple regulators. The Malta Gaming Authority, Kahnawake Gaming Commission, Alcohol and Gaming Commission of Ontario have all signed off to say this casino is legit. Third-party game tester eCogra also regularly checks its games for randomness.

Most of the games at Jackpot City are powered by Microgaming and affiliated studios. This casino gaming powerhouse has been around since 1994, has thousands of quality games, and is highly trusted. You’re in for a treat when it comes to game quality here.

Canadian players can claim a four-stage welcome bonus worth up to C$1,600. You’ll also get 10 free spins each day for 10 days for a shot at C$1 million. Regular players can look forward to a top-notch VIP club, and ongoing reload bonuses and free spins, so there are more than enough opportunities to earn extra cash.

The minimum withdrawal at Jackpot City is C$50. That’s higher than the industry average of C$20. Sure, you’d hope to be withdrawing more than that anyhow, but it’s still too high.

Jackpot City has less than stellar customer support. It’s hard to find the live chat links, I couldn’t find the email address after searching for 20 minutes, and the live chat operator gave me vague, indirect answers after a five-minute wait to connect. Jackpot City has to do better in this department.

Jackpot City Casino Bonuses & Promotions

Jackpot City offers a welcome bonus to all new players, and it has ongoing bonuses and promotions for those who stick around. I explore both, including the important terms and conditions below.

Let’s now focus on the Jackpot City Casino welcome bonus. The table below has all the important details.

Jackpot City Casino Welcome Bonus

Criteria Jackpot City Casino Industry Average Best
Match % 100% 100% 100% (Jackpot City)
Min Deposit C$20 C$25 C$20 (Jackpot City)
Max Bonus C$1,600 C$1,480 C$5,200 (Hell Spin)
Wagering Requirements 35x 40x 30x (Casino Tropez)

The Jackpot City deposit bonus is worth C$16,000 in total, but it comes over four deposits. You’ll be rewarded 100% up to C$400 on each one.

On top of that extra cash, you’ll also get 10 daily spins for 10 days for a chance to win $C1,000,000. Anything you win from these is also subject to 35x wagering requirements.

Let’s look closer at some of the regular bonuses and promotions. Use the dropdowns below to explore them.

Jackpot City Rewards is the name of the loyalty club. You’ll get comp points, extra bonuses for unlocking new levels, and daily reloads.
Every bet counts towards earning points, but the rates differ from game to game. Slots earn one point per C$1 wagered, and table games earn one per C$5 wagered. You can redeem points at a rate of 5,000 for C$5 bonus credit.
Note that when you unlock a level, you have to maintain it. You can drop back down if you stop playing.

There’s a Jackpot City bonus wheel for regular players. You’ll periodically get to spin this and win free spins, reload bonuses, and more. Remember, whatever you win will be subject to wagering requirements and other terms, so be sure to check them.

Jackpot City has regularly scheduled tournaments you can join for free. All of these have guaranteed prize pools, so you’ll have a chance to win real money. These are slot tournaments, and your objective is to finish as high as possible on the leaderboard by racking up wins.
There are also tournaments with larger prize pools that you’ll need to pay to enter. However, freeroll slot tournaments are definitely a big draw for regular players because you don’t have to risk anything to win.

Jackpot City Casino Slots

  • Number of Games: 900+
  • Software Developers: Microgaming, Rabcat, All41 Studios, Alchemy Gaming, Just for the Win, Ino Games, Triple Edge Studios, SpinPlay Games, Fortune Factory, Gold Coin Studios, Slingshot Studios, High Limit Studio, Old Skool Studios, Crazy Tooth Studio.
  • Demo Mode: Yes

If you love spinning the reels, you’ll be spoiled for choice at Jackpot City Casino. The bulk of the games are powered by Microgaming and studios that work with them, so you can be sure they’re high-quality and safe games.

Jackpot City has an ever-growing catalog of slots covering every type of game. Massive progressive jackpot slots like Mega Moolah sit alongside simpler classic games like 77 Blazing Lake. You can play from just C$0.20 on games like Pineapple Pop, while you can wager as much as C$100 per spin on games like Playboy.

With such a massive selection, you might have a hard time choosing what games to play. Thankfully, you can load most of the games in demo mode to explore their features. There are a few exceptions, such as Thunderstruck, but you can play the majority of them for free.

Use the search feature to locate a specific game or click the ‘jackpots’ tab on the menu to see the biggest progressive jackpots at any given moment. Several of these were offering multi-million jackpots when I played at Jackpot City.

This casino is a slot players paradise. There are endless games; you can try them for free, and every type of slot you might like is available.

Jackpot City Table Games

  • Number of Games: 60+
  • Software Developers: Microgaming, Switch Studios
  • Demo Mode: Yes

Jackpot City does have a great live casino (I cover it later), but selection of 60+ digital games is worth your time, too. Some of these are unique variants only available at Microgaming casinos.

You can play a handful of baccarat and blackjack variants, including classic, Atlantic City, Vegas Strip, and Gold Series variants. Where this section really begins to shine is with roulette, though. You can play unique variants like Immortal Romance, Roca Riches, 9 Pots of Gold, and Terminator 2 roulette alongside European, American, and Auto roulette.

As with the slots, you can play these games in demo mode to try them. Just hover over any game thumbnail and click ‘demo’ to load it. You can wager anything from C$0.25 to C$1,000, depending on the game.

In all, there are 29 digital blackjack variants, 22 roulette games, 3 baccarat games, and a single game of sic bo. That’s a solid selection of digital casino titles.

Jackpot City Video Poker

  • Number of Games: 21
  • Software Developers: Microgaming
  • Demo Mode: Yes

The video poker games are found under the ‘tables’ tab on the menu. You can then click the ‘video poker’ sub-tab to isolate them. In all, there are 21 games to choose from. Hover over any thumbnail and click ‘demo’ to try it for free.

Here’s a full list of the Jackpot City video poker games:

  • Aces & Eights
  • All American
  • Deuces & Joker
  • Double Bonus
  • Joker Poker
  • Aces & Faces
  • All Eights
  • Bonus Deuces Wild
  • Bonus Poker Deluxe
  • Deuces Wild
  • Double Bonus
  • Double Joker
  • Jacks or Better
  • Louisiana Double
  • Tens or Better

I played Joker Poker at Jackpot City. It accepts wagers of between $C0.25 and $C25 per hand. That’s representative of what the betting limits on the other games are, too.

This is a great selection of video poker games that will suit both casual players and aficionados.

Jackpot City Arcade Games

  • Number of Games: 28
  • Software Developers: Microgaming, Stribe, Buck Studios
  • Demo Mode: Yes

This Jackpot City Casino section is where you’ll find various different games that can be classified as arcade games. Casino cash and crash, Plinko, dice games, scratchers, and a few arcade games like Incan Adventure are found here.

Note that only some of these games can be played in demo mode. You’ll know which ones by scrolling over the game thumbnail. Where demo mode is available, you’ll see ‘demo.’ Click that to try the game for free.

When you want to play for real money, you can bet as little as C$0.10 on games like Soccer Striker while you can wager up to C$100 on keno.

28 arcade games is a larger selection than most casinos offer. That’s a great effort by Jackpot City Casino.

Jackpot City Casino Bingo Games

  • Number of Games: 11
  • Software Developers: Microgaming
  • Demo Mode: Yes

You can play digital bingo games with different themes in this tab. Most of them are themed on famous Microgaming slots like Immortal Romance and Thunderstruck II

All of these games are available in demo mode. When you want to play for real, you can wager anything from C$0.01 to C$10 per ticket.

If you like numbers games, don’t miss this section. The game selection could be bigger, but they’re all high-quality, fun games you can trust.

Jackpot City Live Dealer Games

  • Number of Games: 75
  • Software Developers: Pragmatic Play, OnAir
  • Demo Mode: No

If you want to play table and card games, don’t skip over the Jackpot City live casino. All the games are powered by two trusted names: Pragmatic Play and OnAir, and you can play casino classics like roulette and blackjack along with new, interesting games like Mega Wheel and 9 Pots of Gold.

  • Blackjack variants include classic, speed, azure, and sports-themed games.
  • Roulette games have classic, Lucky 6, Mega roulette, Power Up, Auto, Azure, Nexus, Clubhouse, and Indian themes.
  • Baccarat games are classic, Dragon Tiger, Speed, and Super 8 titles.
  • Live game shows include Treasure Island, Travel Fever, 9 Pots of Gold, Mega Wheel, Sweet Bonanza Candy Land, Snakes and Ladders, and Boom City.
  • Other games include Casino Hold’em, Sic Bo, and Andar Bahar.

You can’t play any of the live games in demo mode, but that’s normal at online casinos. When you do play, you’ll have to wager at least C$0.20 and can bet as much as C$20,000 on some games like roulette. As you can see, Jackpot City caters to all bankrolls.

Jackpot City Casino App

I visited Jackpot City on my Android mobile device. It’s a simple, easy-to-navigate mobile site with the same ‘Las Vegas’ theme as the desktop site.

Click the menu bar in the top left to navigate around the site – games, payment methods, and other sections are available here. All in all, this is a good mobile casino with all the same games as the desktop site.

There are also native Jackpot City apps for both Android and iOS devices. You can download them directly from the site when you visit, but you can play everything by logging in through the mobile browser. To be frank, the apps don’t have great player ratings, but the mobile site is top-notch.

Jackpot City Casino Banking Methods

There are lots of ways to deposit and request payouts at Jackpot City Casino. I break them down below. Traditional methods like credit cards are accepted, along with some vouchers and cryptos.

Banking Method Min/Max Deposit Min/Max Payout Fastest/Average Payout Time
Credit cards C$10C/$5,000 C$50/No limit 36-72 hours
Debit cards C$10/C$5,000 C$50/No limit 36-72 hours
GPay C$10/C$5,000 C$50/No limit 36-72 hours
Interac C$10/C$5,000 C$50/No limit 36-72 hours
MuchBetter C$10/No Limit C$50/No limit 24-28 hours
iDebit C$10/C$5,000 C$50/No limit 36-72 hours
Paysafecard C$10/C$300 No payouts N/A
Neosurf C$10/C$100 No payouts N/A
Flexepin C$10/C$500 No payouts N/A
Bitcoin C$10/No Limit C$50/No limit 24-48 hours
Litecoin C$10/No Limit C$50/No limit 24-48 hours
USD Coin Solana C$10/No Limit C$50/No limit 24-48 hours
USDT Tron C$10/No Limit C$50/No limit 24-48 hours

Jackpot City accepts Visa and Mastercard, but the latter can only be used for deposits while Visa can be used for both. No extra fees apply, but your card provider may charge some.

The only e-wallet Jackpot City accepts payments from is MuchBetter. I’d like to see Neteller and Skrill added to the lineup of options for Canadian players.

Interac and iDebit are fast, secure, and private bank transfers. They essentially act as a middleman between your bank account and the casino. They will both charge small fees for the service, but they aren’t much. For example, Interac charges C$0.055 for purchases above C$100.

It’s good to see Jackpot City accepting some cryptos, albeit a limited selection. Just be aware that it only accepts USDC over Solana and USDT over Tron. This is a good thing as both networks charge lower fees and are faster, but you still need to be aware of it and don’t send Ethereum tokens to either address, or you could risk permanent loss.

Lastly, Neosurf, Paysafecard, and Flexepin vouchers are great deposit options. These vouchers substitute for cash and can be used for deposits only at Jackpot City.

Note that the minimum withdrawal is C$50 by any payment method. I’d like to see that reduced, as the industry average is around C$20.

Is Jackpot City Casino Safe?

Jackpot City is a safe, legit casino site that has multiple eGaming licenses from Malta, Ontario, and the Kahnawake Gaming Commission, uses advanced encryption, and has additional game testing by a reputable third party (eCogra).

For more details about Jackpot City’s security, check out the table below.

Gambling License TLS Additional Testing Other Security Measures
Malta Gaming Authority, Kahnawake Gaming Commission, Alcohol and Gaming Commission of Ontario TLS 1.3, X25519, AES_128_GCM eCogra Legit software, responsible gambling (self-exclusions and timeouts).

It’s always encouraging to see a casino site with one eGaming license. This one has three, and they’re all from reputable gaming regulators. The Kahnawake handles lots of offshore sites for Canadian players, and the Malta and Ontario gaming regulators are two of the strictest in the world.

On the table above, you’ll see lots of letters and numbers under TLS. That’s the type of encryption this casino uses – Transport Layer Security. It ensures all your data is safe at this casino.

On top of only offering games from legit software providers, Jackpot City has them tested for randomness by eCogra. So, you don’t have to take this casinos’ word for it that its games are fair-  they’re independently verified as such.

Jackpot City also employs responsible gambling methods. Timeouts and self-exclusions are available for anyone who feels the fun has stopped.

All of these are great signs, and you can rest assured Jackpot City is a legit, secure online casino site.

Jackpot City Casino Customer Service

If you need to reach the Jackpot City customer support team for any reason, you can contact them via live chat or email. I asked them these questions:

  • Can USA players play at Jackpot City Casino?
  • What are the maximum payout amounts for credit cards?
  • How long does a crypto payout take?
Channel Response Time Helpfulness Availability Languages
Email N/A N/A 24/7 English
Live Chat 5 minutes 3 24/7 English

While support is available around the clock, I do have some criticisms of the Jackpot City customer support. It took me over 10 minutes to find out how to contact them. The links to the live chat operators are only available from within specific articles in the help section: that’s not at all easy or convenient.

When I eventually found a way to contact the support team via live chat, I was on hold for approximately five minutes. I connected with an operator called ‘MillicentD,’ who answered my questions quickly but didn’t actually provide enough info on them.

Jackpot City does say it has an email address, too. However, I was unable to find it anywhere on the site, including in the help section. I did find the email for sending supporting documents, but that’s it.

This is the one area where Jackpot City falls behind. They’re clearly trying to incentivize players to use the help section and FAQs, but that’s not good enough. Better customer support, including telephone support, would make this otherwise excellent casino even better.

How to Join Jackpot City Casino and Start Gambling

To play at Jackpot City Casino, you’ll need to sign up, deposit, and hopefully withdraw. You’ll also need to verify your documents. I show you how to do all of these things in this section.

How to Sign Up at Jackpot City Casino

The very first step is to create a new account at Jackpot City. Here’s how to go about that.

1. Visit Jackpot City Casino.

Jackpot Casino, Deposit Bonus

2. Click the orange ‘Sign Up’ button in the top right.

Jackpot Casino, Login, Sign Up

3. Fill in the simple registration form with your username, password, and personal details.

Jackpot Casino, Country

How to Deposit at Jackpot City Casino

Before you have a chance to win real money, you’ll need to make a deposit. This is a step-by-step guide to doing so.

1. Log into Jackpot City Casino using your newly created credentials.

2. Click the ‘bank’ tab on the menu.

Jackpot City, Menu

3. Choose your preferred payment method.

Jackpot City, Payment Method

4. Choose the amount you wish to deposit. There are pre-selected options, or you can enter your own custom amount.

Jackpot City, Amount

5. Complete the transaction and wait for your deposit to arrive. This should only take seconds.

How to Withdraw from Jackpot City Casino

Fingers crossed, you’ll be withdrawing more than you have deposited to Jackpot City! Here’s how you do that.

  1. Go back to the ‘bank’ section of the casino.
  2. Select your preferred withdrawal method.
  3. Enter the amount you wish to withdraw.
  4. Complete the transaction.
  5. Wait for the cashier to clear your funds. Refer to the table I shared under payments for estimates as to when your money will arrive.

How to Verify My Jackpot City Casino Account

To comply with Anti-Money Laundering and Know Your Customer banking rules, Jackpot City will ask you to verify your account. This is the process:

  • Scan both sides of a government-issued ID, e.g., your driver’s license.
  • Do the same for a proof-of-address such as a recent bank statement.
  • Go to the ‘My account’ section of the casino and click ‘My Documents’.
  • Use the virtual portal to upload your documents one by one.
  • Wait for the Jackpot City support team to verify them.

Casinos Like Jackpot City

If you aren’t sure about Jackpot City after reading this full review, check out some of these alternatives.

  • Hell Spin: A relatively new casino site, Hell Spin offers a huge selection of games from Playtech, Evolution, and other top providers. With a multi-stage welcome bonus worth C$5,200, this casino is well worth a closer look.
  • Spin Casino: This is a sister site of Jackpot City. It offers hundreds of great games from Microgaming, has licenses from the UK, Malta, and the Kahnawake, and offers a C$1,000 deposit bonus to all new players.
  • North Casino: Grab a C$5,000 welcome bonus to kick things off when you play at North Casino. Choose from hundreds of slots, great live games, and participate in game tournaments with real money prize pools. North Casino is a top pick for Canadian players.

Final Verdict - Is Jackpot City Casino Worth Your Time?

Yes, Jackpot City Casino is a solid option for Canadians and players from other countries that are accepted. It has everything you could be looking for: a generous welcome bonus, ongoing rewards, over 1,000 quality games of all kinds, and valid licenses from trusted regulators.

Like all casinos, there’s room for improvement. I’d like Jackpot City to expand the number of cryptos it accepts. It could also guarantee same-day payouts, at least for Bitcoin and altcoins.

Overall, Jackpot City is an excellent casino. I’ll be coming back and playing here again and again, and I highly recommend you check it out for yourself.

Gavin Lucas
Get in touch with Gavin
About Gavin Lucas
Hi! I’m Gavin Lucas, a gambling enthusiast with a particular love for video slots and live casino games. I have been writing about gambling online since 2015, and am always keen to try new games as soon as they’re released. Other than gambling, I’m obsessed with technology and I've written numerous articles for CoinGeek on the topic. I’m fascinated by how online gambling will be changed by blockchain technology, micropayments, and the Metaverse. Having tested several blockchain casinos already, I believe I can see what casinos will look like 10 years from now, and I enjoy sharing that vision with others.