Uptown Aces Casino Review

Uptown Aces Casino is owned by the Deckmedia Casino Group, who own several popular brands in the online casino space. You may have come across some of the Deckmedia brands during your casino travels; they own casinos like Red Stag Casino, Box 24 Casino, Sloto’cash Casino and Desert Nights Casino to name a few. Uptown Aces Casino was launched in 2012, although the Deckmedia folks have been around since the mid-2000s

All of the Deckmedia casinos are licensed in Curacao. The appeal of the Curacao licensing is that outside of some initial due diligence, the authority actually only regulates at arm’s length, allowing online casino operators to work on their own to bring in as much revenue as possible. There isn’t much that the Curacao Gaming Authority can do to chase down your money if there is an issue. However should things get really bad for the casino they can pull their license putting the relationships with payment processors and software vendors in jeopardy.

Uptown Aces Casino used Real Time Gaming software out of Costa Rica for their release. Deckmedia uses different providers for their various brands, sometimes using multiple pieces of software at one casino, but they have stuck with only the RTG games for Uptown Aces. RTG has some of the best software out there for casinos that accept U.S. players and have been making casino games since they started in the business in 1997.

There are three ways to access the casino games at Uptown Aces. The old-school casino players can take advantage of downloading a piece of software right to your machine. This is the most robust way to play the games, as all the graphics are stored locally which makes it much easier for the casino to send information back and forth from your PC to the server. Also, the downloadable client is the only way to access the Uptown Aces tournament lobby (see below).

If downloading software to your machine isn’t an option for you, then you can play the Uptown Aces games through their instant play browser version. Also, RTG’s casino games have all been modified to be mobile-friendly. You can play your favorite slot machine or table game right from your iOS or Android-powered mobile phone or tablet and get as great an experience as you would from your PC.

Uptown Aces Casino gives their slots players a different way to win money playing the titles they love with a list of daily and weekly tournaments that reward winners for their play in certain games after a 24 hour period or a 7 day period. Many of these tournaments are free to enter (you will still be betting your balance in the games) so you can give them a try risk-free and maybe win some extra bucks into your account.

Why do we like playing tournaments? Well, sometimes it is nice to put your scores up against others in the casino, as this makes the games a little more personal. Also, who wouldn’t want a chance to win extra cash doing something we were already doing? You really can’t go wrong with a free entry tournament, so I definitely recommend you give one or two of these tourneys a try. You can find the full list of tournaments on their website by clicking this link; remember that you must use the download client to enter the events.

Another odd part of this review is finding out that the same creativity applied to the promotional pieces of some of the other DeckMedia brands has not been implemented by Uptown Aces. The ongoing promotions are not very enticing, which leads me to believe the casino is focused on driving new traffic to his brand and then perhaps cross-promoting their other brands using the more creative marketing.

We already discussed how the Uptown Aces ongoing promotions aren’t the best I have seen in my reviews of some of their competitors. Having said that, they do offer an excellent Welcome Bonus to players so let’s take a look at that in more detail now.

The Uptown Aces Comp program works along the same lines as all the standard RTG casinos. When you play any of the games at Uptown Aces, you earn 1 comp point for every $10 wagered. Once you have reached 100 points, you can redeem those points for $1 of cash into your account. There are ways to accelerate the rate of comps through their VIP Club.

You can reach the Customer Service team at Uptown Aces via Live Chat, Telephone, and email. Live Chat agents are always “waiting” in the bottom right-hand corner of their website pages. I always like to use this as my first option when I need help; it’s more personal and immediate than email, and yet I don’t have to actually speak to anyone. If you like to get on the phone, then try using the phone. If you are not in a rush to get your issue resolved, then email works just fine with them as well.

Uptown Aces Casino has several standard options for making deposits and withdrawals; some of these methods may not be available in your location. AS with any U.S. facing casino, you can expect the wait times for payouts to be long and cumbersome, but we see no signs of slow paying from the Deckmedia group, so as long as you are patient, you will receive your cash.

To find out how you can make a deposit or withdrawal, make sure to click on the cashier link in the lobby and the list will be there for you to review.

I like the fact that Uptown Aces is part of an ownership group that has been around for a decade and is continuing to invest in new brands and new software partnerships. While I am not thrilled that there is no Live Dealer option at Uptown Aces Casino, I do love the Real Time Gaming platform and always recommend it when I see it being offered. You should give Uptown Aces a try.