Trada Casino Review

A relative newcomer on the scene, Trada Casino launched in 2014. This is usually an initial red flag for me as a reviewer. I like to see a casino in business for 5 years before I can give it a full blessing. However, some new sites do a very good job trying to make up for lost time. Starting first with the website itself, I like the fact that it looks like the design came from the last few years, as opposed to so many sites that now look stale by comparison. The navigation is excellent, allowing me to access the information I am looking for (at least when it is available – more on that to follow).

The next thing I look for when starting my reviews is a logo from a regulatory board. This can give me a good indication of what the site’s plan is and the distance they went to legitimize the business before launch. If you look at the bottom banner of the homepage, you will see several logos, but not lost in there is the UK Gambling Commission seal. This is excellent news for players concerned about safety both of the game integrity and deposits. The Gambling Commission takes their role in the industry very seriously and is one of the most difficult designations a casino can earn.

I like a casino that spreads the love across the days of the week or month, with smaller bonuses and promotions. There aren’t that many high-rolling players out there, so having massive bonuses that are simply unattainable is no way to motivate the player base. At Trada Casino, you will find a small bonus every day (sometimes grouped into one promotion like the Holiday Calendar). This gives you the chance to earn something every day you play.

As I mentioned before, many different companies are offering their games to you via Trada Casino. These days, content is king, so when I see a site taking the time to load up their lobby with multiple partners, I know they are on the right track. A bonus is that you can search the casino by vendor very easily in case you are interested in playing games from a provider you have not yet heard of.

I like to consider my comps and VIP perks as part of my overall ROI in a gambling session. Unfortunately, the “Comp” program at Trada is almost non-existent, aside from a cashback program for slots player. If you play slots, you will receive $2 back for every $70 wagered. However, if you like Table Games or Video Poker, then you are out of luck.

Today, people are used to being able to access the companies they deal with 24 hours a day. It is not the standard cost of providing great customer service. In our industry, this becomes even more paramount, as the games themselves are usually played more in the evening hours than during the day. Imagine my surprise when I found out the customer service agents aren’t available during the overnight hours. I hope the site will take the appropriate steps to fix this in short order.

With so many software vendors, I could have done this review by each vendor, but rather than single out a developer too much, I decided to err on the side of writing by game category (you can search by a partner on your own).

Earlier I mentioned that I liked the fact that the ongoing promotions are for the most part a series of daily offers that are small yet attainable. While I do enjoy this for a daily or weekly marketing piece, I am always looking to take full advantage of the initial deposit bonus. Typically this is where a casino tries to get the most out of you, offering significantly higher bonuses than subsequent offers.

So, when I got to the promotions page of Trada Casino and found a 200% Welcome Bonus, I was thrilled. However, upon further inspection, I found a troubling piece of information. The bonus, while generous in percentage, was limited to a maximum deposit of $25! I understand wanting to appeal to a smaller stakes player, but this is a bit much. Even after emailing them asking for a higher limit, I was turned down…so if you are looking to take advantage of a big bonus for your play, you are out of luck at this site.

A UK licensed casino will have no problem finding payment processors to work with, and this continues to be the case with Trada Casino. As you can see from the list below, there are several traditional and e-wallet methods for both depositing and withdrawing your money. While Bitcoin is not currently an option, we expect that it likely will be in the coming months. Payouts from Trada seem to be very quick based on what I have read online from players. This makes me happy as there isn’t much worse than winning and finding out it is going to take days or weeks to get paid.

Seeing that I had so many questions about the site while I was doing the review, I decided to give their customer support a try. The site directs you to a detailed set of Frequently Asked Questions, which is excellent for managing simple concerns. My questions were a little more detailed, so I clicked on the Live Chat option. There, I was greeted very quickly by an agent, who was very patient answering my questions about higher bonuses and VIP programs. Overall I was pleased with both the speed and quality of the support department.

Well, I did play at Trada, so I guess the question really is “Would I play there again?” I will admit that I am very disappointed in the comp and VIP programs, which definitely affected my rating. However, if you are a small stakes player, especially a slots player, then you will find excellent game content and a nice little cashback program to go along with all the daily offers on the site.

There are definitely better sites for high stakes players, but I am happy to recommend Trada Casino to someone who isn’t concerned about VIP status or extra comps.