Casino Epoca Review

While the layers of different companies can sometimes make it confusing for people to know who the actual owners of a casino are, the bottom line here is that the group that owns this site are the folks behind the Palace Group of casinos. They operate over a dozen brands across the online casino landscape, including brands like euro Palace, Gaming Club, and Jackpot City.

Casino Epoca was founded in 2012 as a way to specifically target a Spanish and Portuguese speaking market. The company is based in Malta and has a license from the Malta Gaming Authority. This license speaks to the nature of the business, as it is one of the toughest jurisdictions in which to be approved. For what it’s worth, the company also has a license from the Kahnawake Council in Canada, which is likely a legacy license to be able to be hosted in their facilities outside Montreal.

Casino Epoca is powered by two software companies; Microgaming for digital games and Evolution Gaming for Live Dealer games. We’ll get into the details of the offering a little later in this review, but take it from me – this is a great combination to see when you first enter an online casino site. Microgaming has been a leader in the software game for almost twenty years, and the South Africa-based company shows no signs of slowing down. With the Live Dealer boom taking place over the last few years, companies like Evolution Gaming have burst onto the scene with a sole focus on these live-streamed games. Overall, this is an excellent choice by the Palace Group for this offering.

The Microgaming casino games can be played via a download that goes onto your PC or via the instant play browser-based games. As for the Evolution Gaming piece, those games have to be played in a browser, either from your PC or on your mobile device.

Now, the casino has a page labeled ‘Promotions,’ but if I were being cynical, I would suggest that should rename this page ‘Promotion,’ as there is only one listed there! I am absolutely shocked by this; any marketer worth anything will tell you that while customer acquisition is important, customer retention is just as valuable. For this casino, that message has not been received. I sure am hopeful that I am receiving emails full of great ongoing promotions. Otherwise, I am not sure why I would want to keep playing here. Let’s have a look at the promotion they do offer:

The only promotion out there rewards players for their first deposit. Once you make an account and decide to play for real money, you can receive a 100% match bonus to a maximum of $200. A couple of wrinkles in this bonus from the Terms and Conditions:

Once you have opened your account, you only have 7 days to make your first deposit to qualify for the bonus. To me, this is garbage; the casino should be enticing you to make a deposit whenever you feel the time is right.

The wagering requirement for the bonus is 50x the bonus amount. This is on the high side for sure; considering it is the only bonus the casino currently offers, one would think they could make it just a little easier to achieve.

I am hopeful that a company as large as the Palace Group will give this casino more attention and add some leaderboards or other promotions shortly.

Good news for those of you who typically have trouble making a deposit at an online casino: there are so many payment options at Casino Epoca that I am sure you will be approved! Also, the second you have a transaction fail, you will be contacted by the finance department to provide assistance with an alternative method.

I like that this casino is so focused on Spanish and Portuguese markets that they have local phone numbers for players in those countries; there is also a phone number for the rest of the world, but I suspect that comes with a hefty long-distance charge.

The company also has a series of Live Chat agents that are available 24/7 to deal with your issues. I tested the feature in the morning, and while it took over 3 minutes for an agent to respond, when they did they were very courteous and helped answer my question in a reasonable amount of time.

Strangely, there is no support email address listed on their Help page. I am sure I can track one down, but they should have it posted in plain sight. No worries, with the real-time options you are bound to have your issue resolved without too much of a wait.

I want to like this casino. I really do. It has great software, and while the website is a little dated, it is also clean, and therefore I am not riddled with anxiety before I sit down at the games. However, I am dismayed by the promotions department and their lack of real creativity when it comes to trying to develop loyal players.

If you aren’t concerned about those kinds of things, then I would say it is fine for you to make a deposit at this casino. However, you may be best served to accept their Welcome Bonus offer, play it through, and then see if they dangle any carrots for you to keep playing. If not, then you can cut bait and head to another of our recommended sites.

If you have played at Casino Epoca for real money and have any feedback to add to this review, we’re all ears! Contact us, and we’ll update this review with even more honest opinions from our devoted readers.