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Planet 7 Casino Review

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OVERALL RATING:
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Our effort to bring you the most honest reviews of online casinos continues with our look at Planet 7 Casino. This casino has taken us on a roller coaster ride of emotions trying to determine if it is worthy of our players’ money.

We have scoured the internet and our own top-secret insiders to bring you the most detailed review.

Who is Planet 7 Casino?

Planet 7 Casino has been around since 2009, but tracing the ownership of the casino isn’t exactly straight forward, which is already a bad sign. We understand that not many online casinos can be very forthcoming with their ownership information, especially if they are accepting players from countries like the USA, but these guys have one hell of a shell game going on.

Our investigating has led us to the following: Planet 7 is owned and operated by the Ace Revenue Group, which was formerly the Crystal Palace Group, which itself is a subsidiary of the Virtual Casinos Group. Got that straight? There’s a reason for the layers of companies; Virtual has had a bad name in the industry for a long time. However, they remain one of the largest operators in the game.

Other casinos owned by Ace Revenue Group include Silver Oak Casino, Royal Ace Casino, Slots Madness Casino and Captain Jack Casino. In fact, when we registered our account at Planet 7, we were given the option of signing up at Royal Ace at the same time (a smart marketing move if not a little on the shady side).

Planet 7 is licensed in Costa Rica, which is to say that they basically do not have anything that legitimate. The licensing procedure in Costa Rica is simply to apply for and receive a Business License. There are not gaming-specific licenses in the country, which is why it has been an attractive jurisdiction for many online operations since the late 1990s.

Enough about their background…let’s get into this review.

The Ugly Stuff

Well, this is probably a good indication of where we are going with our review. Usually we would leave the ugly stuff until the end of the review, but in this case, we feel we have to deal with the negatives right away. It is no secret that Planet 7 and their partner casinos have had their share of negative feedback. In fact, the Virtual Casino group have been called out as scammers for years.

At the heart of this negativity is the problem that Planet 7 have had with slow or no payouts. To us, payouts are the most important part of any casino experience – you pay your money, play your games and then want to withdraw winnings in a timely fashion. It seems that Planet 7 doesn’t agree with the last part of that statement. Several online forums have posts from frustrated players who feel like they have been ripped off by the group. In many cases, players have waited for several months for payouts, and only when taking the issues public did some of them find any solutions.

Let’s get this out of the way right now: WE DO NOT TRUST THIS CASINO. Until they can show the world that they are serious about paying players quickly and without issue, we would not make any deposits on this casino. Having said that, we know everyone has a choice, so we will continue with the review!

Play at Your Own Risk Here

The Bad Stuff

As we work towards the positive parts of this review, let’s continue down the road of things we don’t like about Planet 7.

Withdrawal Limits

This shouldn’t come as a surprise to anyone who read the last section. Planet 7 Casino has a very complicated withdrawal process, filled with rules about what you can withdraw from money earned via bonus, maximum cashout limits and more. We are going to highlight one of these tedious rules here – the rules for receiving checks as a cashout. As per the Planet 7 Terms and Conditions page:

  1. When you receive payment by check, you must deposit said check to a financial institution within 30 days of issue. Any delay could result in the check no longer being valid. In this event the company is not responsible and a reissue of the check payment will not be made.
  2. Checks must be deposited to your bank account and not cashed.
  3. Checks may not be endorsed to a third party.
  4. Under no circumstances should you mention that the checks are related to online
  5. If any of the above conditions regarding checks are not met, the company will not be held liable; check payments will not be reissued.

So, as you can see, Planet 7 is giving themselves every chance to cancel your withdrawal if you make any error once you receive their checks. Not cool, guys…not cool.

Clearing Bonuses

We hate complicated bonus clearing terms. It’s usually a sign of a casino that doesn’t really care about your loyalty, but more a site that wants you to lose your money before you ever convert bonus dollars into cash.

We would go into detail about the Bonus Terms and Conditions at Planet 7 Casino, but that might break the record for the length of one our reviews. You can see all the different rules on their website, but we’ll summarize a couple of them here:

  • In general, the wagering requirements for bonuses are 30x deposit and bonus for slots games, and 60x for “approved table games.”
  • Bonuses are not able to be cleared at Planet 7’s Live Dealer games
  • If you make a withdrawal request that includes cleared bonus money, the maximum amount that can be requested is half your balance (i.e. to make a $300 withdrawal, you must have at least $600 in your account)

Most of these rules add up to a lot of bullshit. In basic terms, if you want to earn bonus money, be diligent, and plan on making several withdrawal requests to get your money sent to you.

The Good Stuff

Ok, now that we have dumped all over these guys, if you are still reading this review, it must mean you are contemplating playing at Planet 7 Casino. While it could be a risk, there are some decent parts of this casino that we will cover for you here.

Customer Service Options

Well, this one is a bit shocking, even to us and we have seen everything in this industry. Planet 7 Casino boasts of having excellent customer service and is giving its players email, live chat and TOLL-FREE phone options to reach them. This is pretty bold considering all the crap they take for slow playing players, but we assume their position is to get out in front of the complaints before they escalate too far into the mainstream.

On the occasions that claims have made it on a forum site, there appears to be a customer service representative who responds on behalf of Planet 7. In most cases, there are a lot of excuses being thrown around (come on, being “swamped” is no excuse these days) but at least they aren’t going silent. This is most likely the reason that Planet 7 hasn’t been blacklisted by every review site, and is definitely a factor in our ranking of their casino.

Software

We have to give Planet 7 Casino credit here. As a U.S. facing online casino, their options for software suppliers is limited, but they have a relationship with one of the best out there in Real Time Gaming. RTG are one of the original software vendors in the industry, and they have never wavered from their acceptance of players from the United States at their licensees’ brands. With the extensive history in the business, RTG has built an excellent suite of games which we will outline a little further down.

It is somewhat shocking that they would continue to allow questionably-run operators on their platform. Maybe they have some sort of control over these sites which ensures that at the very least they will be paid their royalties; being able to run the casino off at any point should be enough control. One industry insider let us know that the RTG folks have a long-standing relationship with the owners of Virtual Casino Group and they are constantly keeping this group in check and trying their best to make sure casinos like Planet 7 are above board with their players.

Jackpots

One added bonus for being a casino in the RTG network group of operators is that Planet 7 gets access to the Network progressive games. These games are built to take a contribution of each bet and put that towards a progressive jackpot that could be won by any player playing at a casino featuring the game.

Players at Planet 7 have access to ten of these Network Progressives, and at the time of writing this review, those games had a total of over $2,200,000 in jackpots available to be won. Here is a list of the games that feature a progressive jackpot:

  • Aztec’s Millions
  • Caribbean Draw Poker
  • Caribbean Hold ‘Em
  • Caribbean Stud Poker
  • Jackpot Cleopatra’s Gold
  • Jackpot Pinatas
  • Let ‘Em Ride
  • Megasaur
  • Shopping Spree II
  • Spirit of the Inca

Game Selection

As we told you earlier, Planet 7 Casino uses the Real Time Gaming casino platform, which gives them access to some of the best slots and table games on the market. Let’s break down the offering for you now.

We are always thrilled to find a casino using the RTG slot catalog, as these games are built with gorgeous graphics, and their choice of themes aren’t so convoluted that we freak out while playing the games. The RTG lineup of slots includes well over 100 titles, but we are focusing on the games that have the big jackpots and the best overall graphics and gameplay. Here is a list of the best slots you will find at Planet 7 Casino:

Top Rated Slot Machines

  • Aztec’s Treasure
  • Aztec’s Treasure ft. Guarantee
  • Bonkers
  • Caesar’s Empire
  • Cleopatra’s Gold
  • Coyote Cash
  • Diamond Mine Deluxe
  • Ghost Ship
  • Goldbeard
  • Hen House
  • Hidden Riches
  • High Rollers
  • Incan Goddess
  • Lucha Libre
  • Megasaur
  • Orc vs. Elf
  • Paydirt!
  • Pharaoh’s Gold
  • Popinata
  • Secret Symbol
  • Texan Tycoon
  • The Elf Wars
  • Triton’s Treasure
  • Year of Fortune

Table Games

I personally much prefer table games to the slots, and Planet 7 also features a full suite of options from RTG. Having played their software at many other casinos, I am comfortable with all the table layouts, and I am very impressed with the speed of the games in both the download and instant play casinos. Also, I am a sucker for Pai Gow, and RTG’s version of the game is one of the best on the market. I could sit for hours playing that game, although I am not sure my bankroll would tell me the same!

Planet 7 breaks their table games lobby up into two sections: the standard versions of the table games, as listed below, and Specialty games, where you will find some more exotic versions of your favorite titles. Here’s a full list of the table games available for you at Planet 7:

  • Baccarat
  • Blackjack
  • European Blackjack
  • Face Up 21
  • Let’em Ride
  • Match Play 21
  • Pai Gow Poker
  • Perfect Pairs
  • Pontoon
  • Red Dog
  • Suit’em Up
  • Super 21
  • Texas Hold’em Bonus Poker
  • Tri-Card Poker
  • Vegas Three Card Rummy
  • War

Specialty Games

  • 5 Diamond Blackjack
  • American Roulette
  • Bonus Bingo
  • Craps
  • European Roulette
  • European Slot Poker
  • French Roulette
  • Hot Dice
  • Keno
  • Lucky 8’s
  • Magic 7’s
  • Multiplayer Roulette
  • Roaring Twenties Bingo
  • Sic Bo
  • Treasure Tree

Video Poker

Who doesn’t love a good video poker machine, whether it’s at a gas station in Las Vegas, or on the fringes of a big casino (usually bolted into the bar) or in the comfort of your own home? Most people who play video poker have their own favorite version of the game (mine is Bonus Deuces Wild), and Planet 7 does not disappoint when it comes to video poker variants. They currently offer 16 different video poker games which should give even the most experienced player something to cheer about. Here’s a list of all the different video poker variants at Planet 7:

  • Aces and Eights
  • All American Poker
  • Bonus Deuces Wild
  • Bonus Poker
  • Bonus Poker Deluxe
  • Deuces Wild
  • Double Bonus Poker
  • Double Double Bonus Poker
  • Double Double Jackpot Poker
  • Double Jackpot Poker
  • Jacks or Better
  • Joker Poker
  • Loose Deuces
  • Mystery Bonus Poker
  • Pick’em Poker
  • Sevens Wild

Promotions

We talked earlier about how difficult it seemed to be to both clear bonuses and to withdraw any winnings earned from bonus dollars, but that doesn’t mean there aren’t a load of bonuses available to choose from at Planet 7 Casino. Let’s review some of our favorites:

Match Bonuses

Rather than promote some ridiculously high welcome bonus that no one ever thinks they are going to clear, Planet 7 has gone the other way, offering its players a bonus on every deposit they make. To give even more choice, they have a separate bonus code for players who play slots or Keno.

The standard deposit bonuses for players are 100% for general deposits or 200% for Slots and Keno players. All the bonuses have the same wagering requirements (remember we talked about those earlier in The Bad Stuff portion of this review). I for one like clear, simple deposit bonuses, regardless of how difficult they may be actually to achieve. Planet 7 Casino couldn’t make it any easier for their players.

Crazy Days daily bonuses

This is the kind of detailed bonus structure that I do enjoy. A casino that takes the time to present a new promotion for every day of the week is one that knows they need to deliver excellent promotions to all their players, but also know that segmenting their database is going to allow them to be more aggressive with their offers.

Planet 7 has a series of daily bonuses that they call Crazy Days, and these bonuses change during the year giving the casino an even fresher feel for loyal customers. Here’s an overview of the current Crazy Days promotions:

Monday Happy Hour: between 5 pm and 7 pm get an extra 50% bonus on your deposit (you must call the casino to receive your extra bonus)

Twofer Tuesdays: Make a deposit of $50 or more, get a 250% bonus, and if you lose all your money before you clear the bonus, you can call the casino and get a 100% refund of your deposit back into your account to try again!

Wednesday Triple Threat: If you have made a deposit on Monday, Tuesday and Wednesday then you get a bonus $100 chip to play with after you contact the casino.

Thursday Thriller: Deposit $50 and get $160 in bonus cash, on an unlimited number of deposits on Thursdays.

Friday Freebie: Make a $50 deposit and receive a free entry into their $5000 Paydirt! Slot tournament.

Saturday SpinORama: Make a $50 deposit and get a 290% No Rules Bonus, and 50 free spins on certain slots titles.

Sundays with a Cherry on Top: Come play Sundays and receive a free chip based on the total amount you deposited during the week

As you can see, there is an excellent assortment of different bonuses during the week, with something for everyone. All of these bonuses are designed to create loyalty at a small deposit level, which I think is a perfect way to keep players active and coming back on a daily basis. I hope that Planet 7 continues to come up with great ideas for their Crazy Days promotion.

Accepted Countries

Normally when we do a review of a casino, we simply list the countries that are restricted from creating accounts and playing games. In the case of Planet 7 Casino (and the roster of RTG casinos) it is actually easier to list the locations that ARE allowed. If you live in one of these places, you are good to go:

  • ÅLAND ISLANDS
  • AMERICAN SAMOA
  • ANDORRA
  • ANGUILLA
  • ANTARCTICA
  • ARGENTINA
  • ARUBA
  • AUSTRALIA
  • AUSTRIA
  • BAHAMAS
  • BARBADOS
  • BELGIUM
  • BERMUDA
  • BONAIRE, SINT EUSTATIUS AND SABA
  • BOUVET ISLAND
  • CANADA
  • CAYMAN ISLANDS
  • CHILE
  • CHRISTMAS ISLAND
  • COOK ISLANDS
  • FINLAND
  • GERMANY
  • GREECE
  • GUAM
  • ICELAND
  • JAPAN
  • SOUTH KOREA
  • LUXEMBOURG
  • MARSHALL ISLANDS
  • MARTINIQUE
  • MAYOTTE
  • MEXICO
  • MONACO
  • MONTSERRAT
  • NETHERLANDS
  • NEW CALEDONIA
  • NEW ZEALAND
  • NIUE
  • NORFOLK ISLAND
  • NORTHERN MARIANA ISLANDS
  • NORWAY
  • PORTUGAL
  • PUERTO RICO
  • SAN MARI
  • SINGAPORE
  • SOUTH AFRICA
  • SPAIN
  • SWEDEN
  • SWITZERLAND
  • TOKELAU
  • UNITED KINGDOM
  • UNITED STATES (excluding NY, MD, KY, MO)
  • UNITED STATES MI R OUTLYING ISLANDS
  • URUGUAY
  • VATICAN CITY
  • VENEZUELA
  • VIRGIN ISLANDS, BRITISH
  • VIRGIN ISLANDS, U.S.

Banking

Planet 7 has several banking options for its player, and as it is a casino that accepts play from the United States, this means that they do take direct credit card payments. We have seen that withdrawals (assuming you get one haha) can take up to 15 business days to receive depending on the chosen method. Here’s a list of the deposit and withdrawal methods available at Planet 7 Casino:

Deposits

  • Visa
  • Mastercard
  • American Express
  • Bitcoin
  • Neteller
  • Person to Person (Moneygram/Western Union)

Withdrawals

  • Neteller
  • Physical check
  • Bank Wire
  • Bitcoin

Planet 7 Casino also features something called the Players Reward Card, which appears to be a white label 3rd party payment method that can be used only at Virtual Casino Group properties. It can be funded with a regular credit card, but the PRC gives you a unique 16 digit card for “generic cash” which can then be used at these casinos with less chance of being declined. You can find out more details on this card and its benefits here.

Would I Sign Up At Planet 7 Casino?

Well, this is a complicated one for me to answer. My gut tells me that personally, I wouldn’t sign up for an account at Planet 7 Casino right now. Given their history of payout issues and the ties to the Virtual Casino Group ownership, the risk of getting screwed by these guys is currently too much for me to make a deposit. Having said that, if you are willing to take the risk that you may have problems down the road, the casino does offer some great games, and you will be able to access their customer service team 24/7. I am really hopeful that these guys are starting to turn things around with slow payment as I really like the promotions they do offer on a daily basis, and I can see a way that I could try to maximize their offers to create a little bit of an edge in my favor.

So, while I sit on the sidelines not creating an account here, I’d like to ask a favor of our readers. If you choose to play at Planet 7 Casino, please leave us a comment or send us an email with your experiences and we will be sure to update this review page with any information we receive, good or bad. Maybe I’ll see enough positivity that I will let Planet 7 take a gamble with my cash!

This review was made by: LegitGamblingSites.com Rating: 3.9 out of 5

Play at Your Own Risk Here

This review was made by: Rating: 2.3 out of 5

Jennifer Kahrs commented: 8 Aug 2019
Do not play at this casino. I have tried for months to get my money and they refuse to answer the phone or emails. They are a scam!!
Star Winstead commented: 31 Jul 2019
Hi i fell like i am having and issue with a payout as well..i deposited with Bitcion and Im trying to get a payout of 1400$. I have sent in all the proper documents. When i thought using Bitcoin was supposed to be anonymous. So after I have sent in all my information with credit cards that don't even use on the site because I use Bitcoin they are telling me that in order for me to cash out in my Bitcoin that I have to take a selfie of myself holding an up-to-date newspaper with my ID and my wallets address . Which I think is completely ridiculous. I have already sent in all the documentation that they require so really it's only day three into it but from the reviews that I read nobody's getting paid for months which is really sad because I'm quite a loyal customer when it comes to you my playing. I'm just going to stick to Bovada and Slots LV because they are awesome have quick payouts and don't give you the runaround. I would definitely give Bovada and Slots LV a try if you haven't if you're worried about payouts customer service anyting they are awesome and excellent at all of it. I'll give you an update on how long it took or even if I got paid it all.
NKelly commented: 24 Jun 2019
I've enjoyed playing at Planet 7 but after quite a while of no winning I moved on. I received a call from a VIP host that offered me $100 free chip to play with hopefully (I guess) to gain another customer back. Well, it worked. I started playing again & I won a jackpot of almost $13,000 on June 7th, it is now the 24th & I haven't received a penny of it, I msg via live chat everyday, same thing (usually a pre-written script) that in response. I used BTC for the deposit & withdrawal methods bc they are supposed to be faster. Not with planet 7, BTC is no different from any other pmt methods. But, as it is said above, I keep getting the run around about how swamped they are. Also, as this article states, play at your own risk.
mark dybala commented: 16 Jun 2019
I won a $5000.00 small jackpot and I have been trying to get my withdraw through for over 50 days. Max withdraw is $2500, so I have two in at present time. Like you say, their customer service is great. Everybody leads me to believe that things are being done, but to no avail. I have talked to at least 15 different reps of customer service, who have been very service oriented. I have e-mailed 10 times with no responses anymore. I'm considered a VIP3, but that doesn't mean a thing in real life to them. I am so frustrated with them that I called them out as cheaters and the rep assured me that wasn't the case. That was 15 days ago----still no action has been taken. If you have any advice on how to get my monies, please advise me. THANK YOU GUYS for your service.
NKelly commented: 8 Jun 2019
I just hit a jackpot of $13,000 yesterday (6/7/19) I put in for a BTC withdrawal, I had to put in several bc they only payout $2500/week. I received a generic email saying congratulations, but nothing more than that yet. Of course, that was just yesterday so I'm hoping they will be legit & payout, I've always heard that BTC payments & withdrawals are the quickest. So we'll see.
Donna commented: 1 Jun 2019
I have had a great experience with P7. I have cashed out mucho bucks over the last few years with no problems
Karlene Smith commented: 30 May 2019
Used to be a good casino. I have been waiting for payouts I cashed out in April. No money!!!
MeShell Flynn commented: 23 May 2019
I have had serious delay issues concerning payouts. I currently have two $2500 with draw requests that have been pending since March 13, 2019, well over 2 months. I initially won $8000, it had to be broken into $2500 requests, the most recent payout of $2500 had to be broken in two payments causing more fees & delays. After the initial approval, the actual payments take weeks to send then weeks to appear into your bank account, incurring additional fees. I have stopped playing & now am just hounding them daily about my money then I’m done. I no longer qualify for substantial bonuses since I am now a winner so no good to them any longer. Went from VIP to basically a nobody since they only like players who don’t win, makes sense I guess but it still leaves a bad taste in your mouth
PAGANDA HOWARD commented: 24 Apr 2019
Planet 7 will not send me a my withdrawal for 750 until I open a new bank account. It's been almost a month since I requested my money. I wish I would have seen this article before depositing hundreds of dollars
Janet Blackburn commented: 18 Apr 2019
This casino sucks on payouts. They make the process a pain in the rear. Takes you forever for them to accept your I'd then on a dress verification,they give you many reasons they won't accept it, then freeze you out of the process and you can't go any further. When you call them they don't answer. You are to lea e a message and they will call back. They never do. then you can't wait on hold for 4 .mine and they never pick up. they send you several 24 he notices to process your paperwork, but your frozen out, and they respond with , an agent will contact you within five days, they never do. They do not respond to any emails. this was a whole lot of crap so they don't have to payout. My layout was only$240.00. !this casino sucks!!!!!don't use them!!!
Jeanette commented: 15 Apr 2019
Worse casino ever I won 4900 I withdraw then they cancel my withdraw saying that is not payable. I ask if they could credit my account with the winning they said no it has been cancel. Gave me $100 credit and I should be happy with that? Dont waste your money there go to lucky red they do actually pay out what you win.
ROBERT SNYDER commented: 29 Mar 2019
There is no chance of ever being paid. That is not my primary concern. My concern is that I sent them all of the personal identity requested multiple times. Why would they not be selling this on the black market? It's clearly a criminal enterprise.
Kimberly j foster commented: 12 Mar 2019
I have played and and won lots of cash from this casino over the years. They have always had payouts in 2500.00 increments, and in previous years have paid, although slow! Now 10 business days in approval process ( they state 7 to 10) another 10 business days in finance ( they state 7 to 10), then sent to third party processor for payout after that, and I have always recieved the funds within 3 to 5 business days. One time it did take 11 days to recieve. However this time on Feb. 7th 2019, I had a cashin and it took till feb 18th to go to finance. Was told it was sent to processor on 22nd of Feb., today is March 12th and still have not got my money. Been told there were delays with that batch, and to wait a few more days that was before March 4th. STILL Waiting! I have been calling everyday talking to different vip reps and they just say finance tells them to tell players to be patient and their funds will arrive shortly. They dont give numbers to talk with finance, or where its being sent from or what the processors name is. Really getting concerned on this payout.
Jim Theisen commented: 22 Feb 2019
I have been practicing with $200,000 Planet 7 put in my account. I am about ready to send some money but your bad review gives me reason to pause. Darn, I like playing on their site but I want my money when I win. I appreciate your input and I will probably play real money at another casino. Would you recommend any? Thanks so Much for the review!! All The Best, Jim
Jaxon Oyler commented: 1 Feb 2019
I just wrote out a lengthy comment and I lost it so anyway this is just a short comment for now just to warn you and make you aware that this site is not legit I was given the run around I felt like I was lied to and mistrested. I will write a more extensive comment later, here and tother sites or even apps such as FB to warn others of this terrible, dishonest and manipulative site. in please if anyone else has been treated dishonesty and feel like your issue was not handled properly please feel free to contact me. My email address should be attached. Yeah please stay away from this place this site because they're very dishonest and they do have a lot of r negative eviews which if I would have known prior to signing up I definitely wouldn't of knowing I what I know now. Again don't waste your time or money..
Vicki McClanahan commented: 28 Jan 2019
I won a $36000 jackpot after receiving 3 checks totaling 6 thousand and change that was only after contacting them several times and always told I was talking to the wrong department. Then payment stopped. Contacted costumer service many times the withdrew money from my account several times and never sent the money I’ve never received any more of my jackpot and they refuse to answer my request.
tully tully commented: 25 Jan 2019
PLANET7 Casino: these MFers were due to pay me $1,508.87, after 2 months of fighting they are trying to pay me $383.00. claim they didnt owe me any more. Still awaiting the $383 to show up in my bitcoin wallet?!?!?!???!?! they then kicked me out for my tone, since I called them crooks!!!!!!!! NEVER PLAY THIS SITE OR ANY OF THEIR OTHER SITES!!!!!!! Total scam!!!!!!!!!!!!!!!!!! I am getting a fraction of my original deposit that I legit won on. PLease avoid!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Cesar commented: 21 Jan 2019
Has anyone here has been asked by Planet 7 casino to verify their info through the software called hooyu.com?? I am trying to collect my winnings but this seems a little concerning to me.
tully tully commented: 6 Jan 2019
TOTAL SCAM!!!!!!!!!!!!! been requesting payout since 2nd week of december 2018. constant run-around... Havent received all forms (sent 4 times and more verification than they needed. every LIVE CHAT they make excuses and lie. a total shell game SCAM!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Eric kohorst commented: 21 Dec 2018
I just read the reviews now, after trying to get paid on a $20,000 jackpot win for almost 5 months now. They won't return my emails, they don't return or answer my calls and the online chat keeps bullshitting me saying we will escalate your request. Very very disgusted with them
Upset gambler commented: 26 Nov 2018
They have the slowest payout ever, when I asked why are the payouts so slow, when I can get payouts from other casinos in a few days 7 days tops. Planter 7 told me the other casinos must be doing something illegal, they cant even lie properly. I would not waist my time with planet 7, it's all good until you want to them to send you YOUR money. I gave them a few times and it has always been very frustrating, Im done.
Kim commented: 15 Nov 2018
I won a progressive pot of $64,000+ at Planet 7 in 2016 and even though the payout was slow and in about 14 different bank wires over about 8 months time, they did pay out. I still play with them frequently but haven't been able to win too much since. They do like to take their time when you do win and I end up losing my winnings while I wait for all the "requirements" for withdrawals. I am hoping as they get through growing pains their payouts will get faster. I requested a withdrawal last week and they asked me to verify my identity through a website called "hooyu". Unfortunately I recently moved and didn't get my drivers licensed switched to my new address yet so they didn't approve me. Then like a dummy I gambled my $700 winning so I don't know if it was any easier to get my withdrawal once I updated my drivers license. I do love their games more than any other company I have played. Thanks for your reviews. Are there any sites you have found to be more legit? Thank you, Kim M
jenifer commented: 8 Nov 2018
do not use planet 7 they will do nothing but scam you out of money. they lie and avoid contact and give nothing but excuses and lies
Nikkitta Horton commented: 22 Oct 2018
The toll free number that this casino gives you is not a working number.
Dano commented: 20 Oct 2018
They do not payout. I’ve play and won. Had most f***ing my winnings voided even tho I went thru play thru requirements So in the end they reduced my winnings from 2250.00 to 250. And won’t pay me. They keep saying they are in the process but it’s been over a month now. Beware of this site. Lesson learned,,
Rhonda Lockwood commented: 16 Oct 2018
i have send all my documents that was required in and not received my money yet is this a scam?
David fujiyama commented: 24 Sep 2018
These guys are crooks. “Don’t” sign up here. They are nice to get your money and when time to pay the play “dumb”. I won requested my max 2500 withdrawl sent my documents and all of a sudden for no reason and no explanation close my account. Then they delay everything. No return calls, emails, anything. Tried numerous times to contact but it’s very frustrating and a headache. I’m still trying to get this resolved and get my money. Hope you read this and don’t fall into the trap
Debragrace commented: 21 Sep 2018
I waited 2 plus months for my first withdrawal and second 6 weeks, withdrawal amount is restricted to 2500 a week, this is only casino I have run across that offers a no rules bonus, I believe they are controlling the wins, the payout on slots in the past year have dropped significantly, for instance cashbandits 2, it is very hard to open the big bank, I was able to open it with a couple of others and my payout was a pathetic 24$ compared to a couple of years ago I opened all of them at 50 cents a spin , I was extremely excited to think what my winnings were going to be, I was shut off after the total reached 1000 I still had plenty of spins left, you can imagine my disappointment! I have made complaint about ghost ship which never pays on spins and feature spins winnings are pathetic as much as 30 feature spins and payout is a couple of dollars! Stay away! Do the research and find reputable casino!
JazzYJ03 commented: 8 Jun 2018
I'D ADVISE ANY AND EVERYBODY TO STAY AS FAR AWAY FROM THESE SCAMMERS AS POSSIBLE. I MET MY WAGERING AND PLAYTHROUGH REQUIREMENTS AND TRIED TO WITHDRAW MY BALANCE VIA BANK TRANSFER WHICH HAS TO BE A MINIMUM OF $300.00 USD SO MY BALANCE WAS $355 AT THE TIME I REQUESTED WITHDRAW, FINALLY AFTER 5 DAYS I WAS ABLE TO REACH SOMEONE ON LIVE CHAT THAT PROCEEDED TO GIVE ME THE DETAILS THAT I WOULD NEED TO SUBMIT TO [email protected] AFTER GATHERING ALL THE NEEDED INFORMATION I TRIED TO LOGIN INTO MY ACCOUNT TO CHANGE MY WITHDRAW METHOD WHICH I HAD BEEN TOLD I COULD DO AND MY LOGIN WAS RESTRICTED I WAS INFORMED TO CONTACT CUSTOMER SERVICE. UPON CONTACTING SERVICE I SPOKE WITH A GUY WITH A DEEP ACCENT BY THE NAME OF "SHAWN MOORE" I PROCEEDED TO ASK HIM WHY HAD MY ACCOUNT BEEN RESTRICTED GAVE HIM MY ACCOUNT NAME AND HE LOOKED IT UP AND TOLD ME MAAM YOUR ACCOUNT HAS BEEN RESTRICTED DUE TO MULTIPLE ACCOUNTS UNDER DIFFERENT NAMES WHICH IS TOTALLY ABSURD BECAUSE I'VE NEVER EVEN ATTEMPTED TO MAKE ANOTHER ACCOUNT PERIOD. THAT BOGUS AND WHY IS IT JUST NOW SURFACING IF THATS THE CASE THEY SHOULD OF BEEN DONE RESTRICTED IT BUT NO ALL OF A SUDDEN WHEN ITS TIME TO WITHDRAW NOW ITS RESTRICTED SEEMS A LITTLE FISHY TO ME BUT I ADVISE EVERYONE TO RUUNNNN FOR THEIIRRR LIFE WHEN THEY SEE THIS SUPPOSIVELY ONLINE GAMBLING CASINO THEIR FAKE AND THEIR WAITING FOR ALL YOUR BANK INFORMATION TO EMPTY OUT YOUR ACCOUNTS PROCEED WITH CAUTION DANGER ZONE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!1
Debbie S commented: 17 May 2018
Warning!!! This place is so deceitful. I won a lot of money and played until it was down to $600 and the site said I had $600 to withdraw. I withdrew the money in early April. After many call and chats I finally demanded they send me my check. Well I got the check today. $189.01!!! When I chatted to ask why they said they posted how much I would get (nope they didn't) and no one even mentioned any lower amount,. I assumed I had played though the limits as it said I had 600 to withdraw. BE CAREFU, THEY ARE DECEITFUL!!! Don't play this site.
Marion Price commented: 16 May 2018
This casino planet7 does not pay my withdrawl was approved for $1000.00 after a month they tell me I only get $350.00 . In my opinion they are a complete scam and I will never use them again nor would I recommend anyone else to.
????? ?????? commented: 16 May 2018
I wish this casino would ditch its shadey practices of making withdrawals near impossible. If it wasn’t for this one huge huge blunder it would easily be the #1 casino in the online market considering nobody has better bonuses..... I suppose they can afford these generous bonuses since they never pay??‍♂️, hopefully they change
David Hann commented: 3 May 2018
Your review was right on the money. I have been waiting for a withdrawl for over a month. Like you said....good selection of games but if you can’t get your winnings, why even play?
Elysia commented: 24 Apr 2018
I won a few thousand a couple years ago. It took me a year to get it. I finally had to go to an online website Thepogg.com (awesome site) They told me not to hold my breath. They reached out for me and I finally got my check. It did have to go to Canada and my bank did charge me a small fee. I’m okay with that. I just put in a withdraw request for 1500 and 2500 last week. I was under the impression this site is under new ownership so I’m crossing my fingers it’s easier this time. I have to say it was extremely frustrating.
Veronica Kelley commented: 17 Apr 2018
I have been trying to receive a payout from Planet 7 cadino since December 9th, 2017. I could not receive it by bank wire because the casino does not use intermediary banks, which by the way, almost every bank in the US use intermediary banks. After several attempts to contact them by phone (impossible!) You get a recording saying to leave name and # and someone will call you back ( they NEVER DID) and they sent me a check and my nother deposited in her account. Her bank charged her $20 to send it to Canada but the bank in Canada returned it unpaid! I dont know why they did not pay it but I am going to find out! I do not recommend this casino if you win, GOOD LUCK ON RECEIVING IT!!
Dawn wickwire commented: 9 Apr 2018
I have recently won 14,000 and am trying to withdrawal my winnings. I sent them all credit cards I've used front and back copy's of drivers license front and back a copy of mail with my address and copy of my recent change of address because I recently moved. I have 5 pending transactions ofb$2500 the only option given was Bitcoin or check . I choose check because I don't really understand bitcoin. I received a message back that they were giving my info to a representative and I would hear back in 5 days. I will keep you updated on progress and really hope it's not a big scam. If there's anything anyone could suggest to help me get through this process faster would be appreciated.
Kim commented: 30 Mar 2018
I live in the US and have been waiting 5 months for them to pay me $9,100.
Jodi Carraway commented: 2 Mar 2018
After about 2 years of playing at this casino I am finally able to make my withdrawal. I have waited for almost 10 days now for it to be processed. Hoping my trust has not been misplaced.
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