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The Palaces Casino Review

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The Palaces

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So, you’ve heard about this cool online casino which offers heaps of fantastic slots and non-stop bingo, and you want to read the full low-down before signing up?

Well, you’ve come to the right place. I’m going to review The Palaces Casino in depth and in an impartial, honest way so that you come away with an accurate overview of what’s on offer here.

Unlike many other “reviews” out there, this one will point out both the strengths and weaknesses of The Palaces Casino. If you’re tired of reading thinly-disguised sales pitches, you’ll likely find my approach refreshing.

This site got to be number one by keeping it real, and I plan to do that until I write my last-ever review, whenever that might be. Let’s get started!

About The Palaces Casino

The Palaces Casino first came online in 2007 and has built a great reputation for itself since. It’s owned and operated by Palatial Leisure Limited, and this is the only online casino the group operates, so its resources are focused on making it successful.

This site holds a UKGC gaming license. If you don’t know what that is, it means that the UK government department responsible for overseeing the gambling industry has given it its stamp of approval. In short, you can trust this casino completely.

You can play at The Palaces on either desktop or mobile devices. I visited on my Android mobile device as well as my iMac, so I’m 100% sure the site works perfectly on both.

So, who is eligible to play at this casino, and which territories are restricted? That’s what I’m going to show you next.

Who Can Play at The Palaces Casino?

Players from the following countries won’t be able to play at The Palaces Casino:

  • USA
  • Australia
  • Canada
  • Belgium
  • France
  • Hong Kong
  • Israel
  • Japan
  • Turkey

There are some other restricted territories, but these are the major markets. You can see a full list in the terms and conditions. Check out some of our other casino reviews if you aren’t eligible to play here.

Software Suppliers

I would rather a casino work with a few world-class software providers than dozens of mediocre ones just for the sake of providing variety.

That’s exactly the case at The Palaces Casino. The games are provided by two of the best names in the business, which means the games are all top-notch.

You’ll be able to enjoy games from the suppliers listed below:

  • NetEnt
  • IGT

The Good Stuff

Large Range of Quality Video Slots

Good StuffMy main priorities at any casino are slots and video poker. I’m happy to find both in abundance at The Palaces Casino.

However, the range of slots is particularly worth mentioning. There are lots of the best games from NetEnt and IGT, which means many of the best slots online, period.

You’ll also be able to play for several progressive jackpots, which will satisfy the appetite of those among you who dream of that one spin which changes everything.

Fast, Reliable Payouts

One thing which will destroy my perception of a casino I’m reviewing is slow payouts. Casinos are quick to take your cash, so my view is that they should be quick to give it back, too. I’m sure you agree.

The Palaces Casino pays out the same day as long as you have verified your account. This means you could get your cash the same day if you choose to use an e-wallet like Neteller or Skrill.

This shows that this casino cares about its players, which I always like to see!

Dedicated Bingo Section

I’m not a huge bingo player myself, but I do enjoy the odd flurry. I’m aware that many players love it, so I thought it worth mentioning that The Palaces Casino has a dedicated bingo section with non-stop games around the clock.

Legs 11, anyone? Bingo is a great way to switch off, relax, and have fun, so be sure to check this section out if it takes your fancy.

The Bad Stuff

No USA Players

Bad StuffThis is yet another casino which isn’t willing to face the potential backlash from Uncle Sam, and so it isn’t willing to accept US players.

Don’t worry, though, because we have lots of US-friendly casinos listed on this site. Check them out.

No Sports Betting

I’m a betting man in lots of different ways, and I enjoy a punt on football and boxing, too.

Unfortunately, The Palaces Casino doesn’t offer sports betting. Luckily, I have multiple accounts at other sites, so this doesn’t matter too much. I just thought I would mention it since it might be of bigger concern to some.

Game Selection


If a casino is going to attract me for the long term, it needs to offer a well-rounded selection of games, including slots, blackjack, baccarat, and video poker at a minimum. I dabble in all games, but these are my main priority.

You’ll have your own preferences, of course, and each player is a unique individual. However, it’s smart on behalf of the casino to provide a little bit of everything to have maximum appeal.

In this section, I’ll take a look at each game category to see exactly what’s available and whether or not the games are high-quality. I’ll also mention betting limits where appropriate.

Play Your Favorite Games at!


I wouldn’t exactly classify The Palaces Casino as a poker player’s paradise. There are no live tournaments and no live dealer poker games, but there are a few digital poker variants which you can play against the house.

You’ll be able to play these options:

  • Texas Hold’em Poker
  • Caribbean Stud Poker
  • Casino Hold’em Poker
  • Oasis Poker

The games are all excellent, and you don’t have to take my word for it since you’ll be able to check them out for yourself in “demo mode.” This will allow you to play them without risking your own cash.

If you do decide to bet for real money, you’ll be able to play for between £1 and £500 per hand. That’s a lot of money at the upper limit, so be sure to gamble responsibly.

Video Poker

If you’re a regular reader, you’ll already know that I’m one of those strange players who like to spend hours upon hours honing and perfecting my video poker strategy and squeezing out a profit.

As a video poker aficionado, I’m reasonably impressed with the range of games available at The Palaces. It isn’t the biggest selection I’ve seen, but it’ll serve most players’ needs.

  • All American
  • Bonus Poker
  • Deuces Wild
  • Five Play Draw
  • Joker Wild
  • Joker Wild Double Up
  • Jacks or Better
  • Jacks or Better – Match Times Pay
  • Ultimate Five Play
  • Ultimate Ten Play

Again, these games are the best in the world. They load quickly, play without jumps, breaks, or interruptions, and you can confirm this all for yourself by checking them out in demo mode.

Bets start at £1 and go all the way up to £25 per hand. This will, therefore, suit all players regardless of bankroll.

Table Games

While most casinos these days offer only a handful of digital games and many more live dealer games, The Palaces does things the other way around. There’s a bigger selection of digital variants here, although I would hardly call it the largest range I’ve ever seen.

You can play:

  • Classic Blackjack
  • Mini Blackjack
  • Blackjack Pro
  • Blackjack Double Exposure
  • Pontoon
  • Baccarat
  • American Roulette
  • European Roulette
  • Mini Roulette
  • Double Spin Roulette
  • Three Wheel Roulette

While there are other casinos out there with many more variants, it’s safe to say that this selection will suffice for the majority of casino players. It certainly is enough for me, and even after years of playing, I’m not particularly fussed whether I’m playing Classic Blackjack or some sort of variant like Atlantic City rules.

You can play all of these games in demo mode, as with the others. Do be aware that bet limits range from £1 to £5,000. That means that if you’re a serious high roller, this casino is happy to facilitate you, and some huge wins are possible.


I love video slots, and clearly, I’m not alone. There’s a reason why almost every casino offers hundreds of them, with table and card games making up a small percentage of the overall number of games on offer.

Some slots can pay out instant millions, and I think that’s the main reason for their popularity. Aside from that, slots are just a lot of fun! Those free spins, bonus rounds, and bonus wheels are exciting, to say the least.

Since NetEnt and IGT are two of the best slots firms on Planet Earth, you’ll be able to check out some of the best slots games at The Palaces Casino.

I recommend checking out the list below:

  • Cleopatra Mega Jackpots
  • Hotline
  • Gonzo’s Quest
  • Twin Spin Deluxe
  • Lights
  • Aloha! Cluster Pays
  • Starburst
  • Glow
  • Golden Goddess
  • Butterfly Staxx
  • Guns n’ Roses
  • Jackhammer II
  • Copy Cats
  • Wolf Club
  • South Park Reel Chaos
  • 100,000 Pyramid
  • Dead or Alive
  • Dazzle Me
  • Siberian Storm
  • Excalibur
  • Motorhead
  • Isle o’ Plenty
  • Gong Xi Fa Cai
  • Reel Rush

As with the other games here, you can check these out in demo mode. This is a great way to discover new features and assess the size of the potential jackpots before you play for your hard-earned cash.

Live Casino

A limited range of live dealer games is available. This could definitely be built on, as live dealer games are really taking off, and most agree they’re the future of the online casino business.

You can play both blackjack and roulette with live dealers. Unlike the other games here, you won’t be able to play them for free. You can sit and watch for a bit before playing for real money, though.

I did just that and can confirm the live games are of superior quality. What do you expect from NetEnt and IGT?

Other Games

There aren’t a lot of alternative games at The Palaces Casino. However, there is a dedicated bingo section.

Just click the “bingo” tab, and you’ll see the games which are either open or going to open soon. There’s always one being played or coming up, so you won’t have to wait long.



Since The Palaces Casino offers two distinct services – casino gaming and bingo – there are bonuses for both types of player.

As you’ll see, there aren’t any gimmicky bonuses nor is there much in the way of daily or weekly offers. Whether or not this puts you off, I don’t know, but it’s my job to present the facts, so I thought I would mention it here.

Let’s now take a look at some of the welcome offers and their terms and conditions. Are they worth taking? That’s what I’m going to uncover in the rest of this section.

Casino Welcome Bonus

All new players at The Palaces Casino will be eligible for a three-stage welcome bonus worth £250 and 50 free spins on slots. The offer is structured as follows:

  • Bonus 1 – You’ll be able to claim a 100% deposit bonus up to the value of £100 and 50 free spins on slots
  • Bonus 2 – You’ll be able to claim another 100% deposit bonus up to £100
  • Bonus 3 – Finally, you’ll be eligible for a 100% bonus up to £50

Each bonus will require a minimum deposit of £10 to unlock. You’ll also need to wager the bonus cash 35x before you can withdraw it. This isn’t bad at all, although wagering requirements could always be lower, in my view.

Bingo Welcome Bonus

If you fancy a spot of bingo, you’ll be able to claim a welcome bonus which is rather enticing. It works as follows:

  • Deposit Bonus – You can claim a 100% deposit match up to the value of £100. This comes with 50 free spins on slots and 30 further £5 daily bonuses for the first month

You won’t be able to withdraw the bonus cash itself, but you can withdraw what you win after meeting 2x wagering requirements. That’s decent, and it’s perfectly possible to meet these.

However, the £5 daily bonuses are only released after you wager £10 at each stage. Think of these as ongoing 50% deposit bonuses with the need to wager the cash before you receive the money.

Anytime Bingo Bonus

This is the only ongoing bonus outlined on The Palaces Casino promos page.

You can claim a 15% deposit bonus anytime you deposit up to £150. The minimum deposit is once again £10, and the wagering requirements are 2x before you can withdraw what you win.


There are a few ways to get your money into and out of The Palaces Casino, but there could be more, if I’m being totally honest.

There are no fees on either deposits or withdrawals from the casino side. However, always be sure to check with your card issuer if you decide to use that method. I’ve been stung with cash advance fees once or twice for depositing at casinos using my credit card.

If you withdraw by Neteller or Skrill, you can expect to get your money within 12 hours. If you withdraw by credit or debit cards, you can expect to wait 3-5 days.

No cryptocurrencies are currently accepted at The Palaces. Perhaps they’ll jump on that bandwagon in the next couple of years as more and more rival casinos accept them.

Deposit Methods

  • Credit Cards
  • Debit Cards
  • Neteller
  • Skrill
  • iDeal

Withdrawal Methods

  • Credit Cards
  • Debit Cards
  • Neteller
  • Skrill
  • iDeal

Customer Service

If you need to reach out for help, there’s a team of agents available around the clock. You’ll be able to get in touch via the following methods.

Email – You can drop a line to [email protected] if you have a general question. Outside of peak times, you can expect a reply within 3-4 hours.

If it’s busy, you could wait up to 12 hours. Obviously, this is better for questions which don’t require a quick answer, such as general questions about signing up.

Live Chat – If you’re in a rush, as in you have an account issue and need help now, then live chat is by far the quickest and easiest option.

You’ll see the green “live chat” button in the bottom right of the screen at all times. Just click it, and you’ll be connected with an agent right away. I got connected in around 20 seconds, and Jan (the agent) was professional and helpful, giving me direct answers to my questions about the various bonuses.

Telephone – If you’re in the UK, you’ll be able to make a call to the help desk if you like. Call +44 789 9966 0000 for immediate assistance.

I didn’t make a call myself, but I do give The Palaces Casino credit for offering this as a customer service option. Some people still prefer to pick up the phone and have a chat to sort issues out.

Social Media – The Palaces Casino has both Facebook and Twitter accounts. You can connect with them on either for quick replies to your questions.

Overall, the customer service at this casino is excellent. I felt heard, and I got direct answers to my questions, which I appreciated. Well played, The Palaces!

Would I Play at The Palaces Casino?

Yes, I would definitely play at The Palaces Casino.

It has a UKGC license (gold dust in this industry), it offers a large range of quality slots, and there are enough video poker and other games available to keep you entertained for ages.

The best way to find out if this is the casino for you is to check it out for yourself. Go for it. I bet you’ll like it!

Play Your Favorite Games at!

This review was made by: Rating: 4 out of 5

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