|Software & Games:|
Six years in, and the Wintingo Casino has built up a relatively sizeable 900-game casino for its international clientele.
Slots, including nearly forty progressive jackpot variations, offer players the best of the top gaming options from Microgaming and NetEnt as well as nine other software providers. There should be no concern about not having plenty of choices. The gaming is diverse and plentiful, and about half of the library can be pulled up on smartphones or tablets with no adverse effect on the quality.
Once you build up those winnings, you shouldn’t have to wait more than 24 hours for your payment to be approved and off to your financial services provider. Wintingo advertises a quick one-day turnaround to get you the cash in your hands quickly.
While players from the UK and the US aren’t eligible to register on wintingocasino.com, the doors are open to many other countries around the globe.
A five-tier welcome bonus and a loyalty club are the promotional highlights, and customer service is available around the clock. You can even contact an agent through Skype or WhatsApp.
Who Can Play at the Wintingo Casino?
Wintingo is owned by Digimedia, the company also responsible for the Platinum Play and Royal Vegas sites. The one thing they all have in common is the lack of a clearly defined list of who is welcome to use the services.
I do know that players from the United States are prohibited, and without the necessary UK Gambling Commission remote license, UK customers are also persona non grata, but this isn’t actually stated anywhere in the terms and conditions section.
If you click “register,” you will be able to pull up a drop-down list of suggested countries, and I noted that France, Australia, and Italy were also missing from the selections.
If you enjoy games like King Cashalot, Mega Moolah Isis, Neon Reels, Beverly Hills 90210, and 24, you’ll be happy to know that Wintingo carries Microsoft and iSoftBet titles.
Additionally, other companies are included in the collection. Instant Win Gaming, Playson, Pariplay, Scientific Games, Evolution Gaming, 1X2 Gaming, Pragmatic Play, and Quickspin products are also part of this casino experience. NetEnt is another company used, but their games aren’t available to players in Canada.
The Good Stuff
Over 900 Gaming Options
It’s not unusual that a casino’s gaming library would vary depending on location. Different software companies are licensed for particular geographic areas. I reviewed the Canadian version of wintingocasino.com and, even though NetEnt’s collection was missing, I still counted 903 different games with no category left out in the cold.
Unique Video Poker and Table Game Selections
While it’s always a good thing to have a lot of games, you also want a wide range of selections. Everyone has different tastes, and we also appreciate having some new things to try. I noted quite a few unique video poker and table games that aren’t available everywhere. They go beyond the typical blackjack, jacks or better, and other poker options to things like Mahjong Exchange, Poker Bowling Strike, and Joker Poker Big Beer.
24-Hour Payment Processing
Most of the financial information is lacking on the Wintingo website, but the one thing that is prominently promoted is the 24-hour payment processing. During that time, players do have the reverse withdrawal option available to them. But, I do think that 24 hours sure beats three or four days or even a week when it comes to pending status and internal processing.
The Bad Stuff
Non-Disclosure of Banking and Other Information
This negative trait is a big one in my opinion. New players have every right to know what’s ahead of them as far as financial information. The complete list of banking methods and aspects like any imposed fees are essential details. None of these things are posted, and I couldn’t even get an answer to the question of transactional charges after two different attempts with Wintingo’s customer service department.
On top of the mysterious banking specifics that aren’t available, the casino’s terms and conditions don’t even spell out the regions where players are accepted or prohibited. That’s highly unusual, as the majority of betting sites explicitly spell out the regions they service.
Subpar Customer Service
As a segue from the nondisclosure information, I found the service on wintingocasino.com to be lacking. Not only was I “disconnected” from the live chat twice after I asked about banking fees, but it seemed as if I was getting a computerized response and nothing personal from an actual real agent. There may be several ways to reach their department, but it doesn’t matter if you can’t get proper answers to your questions.
The gaming in this casino is, without a doubt, the best part of the entire service. Not only are there plenty of games, but they cover the bases of everything players would be seeking.
There are over 600 slot games, but other players aren’t left out in the cold. Fifty-seven video poker games and seventy tables, plus over one hundred specialty games round out the collection, and it’s unusual to find. I can’t tell you how many times I look at an online casino and see an unbelievable amount of slot games and then maybe a dozen tables and then, maybe, a few video poker and specialty games thrown in for good measure.
If you enjoy playing something other than slots, you’ll be impressed with the collection offered by Wintingo.
The other thing that I really feel makes a big difference is the use of more than one software provider. Eleven companies offer up the best of their catalogs, and casino gamers reap the benefit.
The games are easy to review and locate, but I did have a bit of a problem scrolling through the slot games. The graphics seemed to stick. I’m not sure if that’s commonplace, so I’ll give the casino the benefit of the doubt, but it was frustrating to navigate through them. That didn’t apply in the other gaming areas, though. They popped up in an instant and scrolled effortlessly.
One special feature that I liked in this casino is the Hot and Cold sort buttons. You can click on either to get an updated list of the games that are currently paying off and the ones that are being a bit stingy.
As a video poker player, I was happy to see fifty-seven video poker selections in the main casino. While only nine transfer over for mobile play, that’s still a higher number than what many competitors offer altogether.
Not only are there a lot of games, but some unusual ones as well. I like seeing some new variations on those traditional Jacks or Better, Deuces Wild, or Joker Poker games and was pleasantly surprised.
- Louisiana Double
- 10s or Better
- Aces and Faces
- Bonus Poker Deluxe
- Double Joker
- Jacks or Better Power
- Poker Pursuit
- Double Double Bonus
- Aces and Eights
- All Aces
- American Poker
- Joker Poker Progressive
- 10 Times Deuces Wild
- Joker Poker Big Beer
- Joker Poker VIP
- Poker Bowling Strike
- Four Times Joker Vegas
- 50 Times Poker Play
- Texas Hold‘em Joker Poker
- 3 Hit Pay
- Tens or Better Progressive
- Joker Multi-times
- 100 Times Play
The same thing that happens with video poker also occurs with table games in that sixty-four are hosted in the complete website version. But, pull up the site on a mobile device, and only seventeen will pop up for you.
There are some additional sorting options for table game players, so you can quickly get to your choice of blackjack, baccarat, poker, roulette, or “other” selections.
While there aren’t as many unique possibilities as the video poker section offers, there are still some fun twists on the table game standards.
- Super Fun 21
- Blackjack VIP
- American Roulette
- Roulette Silver
- Punto Banco
- Bonus Roulette
- Blackjack 3D Multi Hand
- Blackjack French
- High Limit Baccarat
- Mahjong Exchange
- Blackjack Atlantic City
- Easy Roulette
- Stud Poker
- Casino War
In addition to the 633 slot games, you’ll find thirty-seven jackpot versions, and twenty of them remain regardless of your choice of device. The slot games are whittled down to 358, but that’s still more than enough for most players as many of the top picks cross over for mobile play.
Users can sort the slot games out by software provider or hot and cold status.
- Pong Feature
- Joker Stacks
- Pied Piper
- Gold Rush
- Deco Diamonds
- Tree of Fortune
- Neon Reels
- Eye of the Amulet
- Atari Asteroids
- Crystal Land
- Diamond Strike
- Wolf Gold
- Rapunzel’s Tower
- 7 Piggies
- Disco Double
- Jack in the Box
- Vegas Nights
- The Phantom of Opera
- Wu Xing
- Spinions Beach Party
- Panda’s Fortune
- Cloud Tales
- Mega Moolah
- Major Millions 5 Reel
- Cash Splash 5 Reel
- Treasure Nile
- Super Lady Luck
- Super Lucky Reels
- The Best Witch
- Basic Instinct
- Lucky Leprechaun
- Diamond Wild
- Jackpot Rango
- Lucky Clover
- Absolute Super Reels
- Ultimate Super Reels
- Mona Lisa Jewels
- Super Multi times
- The Olympic Slots
- Fruit Fiesta
- Cash Splash 3 Reel
The live casino is the one section that transfers almost in its entirety for mobile players. Eight out of nine live dealer tables can be accessed on tablets or smartphones. The games are provided by Evolution Gaming, one of the top companies offering one of the best live dealer services around.
- Dream Catcher
- Live Caribbean Stud Poker
- 3 Card Poker
- Casino Hold‘em
- Ultimate Texas Hold‘em
- Blackjack Party
Over one hundred specialty games with thirty-one in the mobile casino — that’s an outstanding number. I know many online players find it relaxing to play scratch cards or bingo, and it can be challenging to locate a casino that provides them with very many options. That’s certainly not the case on Wintingo.
The casino calls this section “Variety” and breaks down the list to casual and scratch cards.
- Treasure Raider
- Gems Odyssey
- Crystal land
- Feline Queen
- Jewel Quest Riches
- Go! Monkey
- Lucky Keno
- Fruit Blast
- Hero’s Quest
- Lucky Irish
- 40 Thieves
- Cops and Robbers
- Mystic Force
- Hercules Magnus
- Royal Charm
- Rio Bingo
- Dragon Scrolls
- Atari Star Raiders
- Arctic Madness
- $100,000 Cash Cuisine
- Barn Ville
There aren’t a lot of details on the Wintingo Casino bonus programs, as the welcome bonus is the only offer that’s fully spelled out with reward and rollover information.
The casino does offer players weekly promotions that are sent via text and email and most likely vary depending on your gambling habits with this website. Aside from those, the loyalty program is the only other inclusion to the promotional line-up.
Five-tier offer with a 100% deposit match on each deposit up to €100 each time plus 50 free spins.
The total value of the new player bonus is €500, but you would have to make five consecutive deposits to claim that entire reward.
Bonus funds are managed separately from a player’s cash balance so that wagering requirements can be monitored. The rollover for deposit match offers is 40x on the bonus amount with some gaming restrictions that are outlined in the terms and conditions.
The benefit of the welcome bonus is also enhanced by 50 free spins on the Neon Reels slot game and 2,500 Win/Win Loyalty points to get the ball rolling for new users of the Wintingo casino.
I do want to bring something to your attention regarding the bonus programs, and that’s the withdrawal penalty if you don’t comply with everything fully. Meaning, if you accepted a bonus, and you haven’t met the playthrough conditions but want to cash out from your betting account, you are not only going to forfeit the bonus and any winnings you generated from it but, you’ll also lose any cash winnings as well. So, be careful to get your ducks in a row when you decide to use the welcome bonus to avoid any payment issues.
I can’t really share much with you on the weekly promotions as they consistently change and are issued individually to players so they’ll vary even more.
One of the downsides to Wintingo is the lack of financial information posted for anyone to review. There’s a banking tab, but all it’s used for is to provide instructions on how to deposit or cash out from a registered player account.
If you’re perusing the site and considering possibly registering and using this casino, you have nothing to look at as far as your banking options in that section.
I ended up contacting customer service (that’s a whole other story I’ll get into soon) and was eventually provided with some deposit and withdrawal methods. But when I asked about fees, I was disconnected from the chat – twice.
What I can tell you definitively is that this operator promotes 24-hour processing on its payouts and allows for reversals within that time. That means that if you initiate a cash out from your betting account, you can easily change your mind and use that money for additional betting during the processing timeline.
Once the payment has been processed by the casino’s cashier, the reverse withdrawal option is closed, and the money changes hands and is sent to your financial provider. From that point, it’ll take anywhere from one to seven business days, with direct bank transfers taking the longest to process.
The minimum withdrawal is a pretty sizable €50. If you opt for a check payment, you can get away with €30. While I couldn’t get anything confirmed, I feel pretty confident that you’d probably be charged fees on that €30 payout.
- Swift/Direct Bank Transfer
- Swift/Direct Bank Transfer
The Wintingo Casino’s VIP program is more of a loyalty program, as it’s open to everyone. It’s called Win/Win Loyalty, and new players who accept the welcome bonus also receive a 2,500 loyalty point bump that will take them a third of the way to bronze level status.
While there may be additional perks, the posted information on this club reflects a basic play to earn points and then redeem your points for cash scenario. Additionally, there are tier-specific monthly bonus specials, but they’re not explicitly spelled out for review.
I feel like I’m in the midst of a ping-pong game when I describe the customer service department provided by this site.
The “serve” results in a department that can be reached by any number of ways including chat, email, Skype, WhatsApp, and a regional phone number.
The “return” is that my first live chat attempt was answered by what I believe to be an automated computer system that asked me if I was registered. The responder then disappeared and disconnected me when I asked for clarity on banking options.
I tried once again and was given a list of payout methods. There’s a point in this casino’s favor. But, the game doesn’t stop there. I asked a follow-up question about banking fees and was disconnected.
That’s two disconnects – game over. I agree with many of the player forum postings that express dissatisfaction with the customer service department at wintingocasino.com.
Customer Service Contact Information
- Email: use online form
- Live chat: 24/7 access
Phone: numbers and hours vary depending on location
- Canada – 1 (866)745-2416
- Italy – (800)986-542
- Germany – 0 (800)000-3370
- Mexico – 001 (866)972-4381
Would I Play at the Wintingo Casino?
I have some concerns when a casino is hesitant to fully disclose everything about their service. I was happy to see the Malta Gaming Authority license promoted as well as eCogra designation and other certifications. But, banking is vital, and to keep financial information from potential new customers is not a wise move, in my opinion.
There are a few things that I really like about Wintingo though, and they all revolve around the actual gaming options and not the adjacent services.
Nine hundred games is a more than satisfactory number. But, what caught my attention was the diversity of the selections. Nothing was left out, from specialty to video poker. Those two categories are the first to be commonly neglected, but Wintingo emphasized them for its clients looking for something off the beaten path.
As a video poker player, I’m excited to try out some of the unusual variations on the standard games. For anyone who enjoys keno and scratch cards, it would be tough to beat the number of the picks hosted on wintingocasino.com.
This review was made by: LegitGamblingSites.com Rating: 3.75 out of 5