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Vegas Hero Review

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Vegas Hero is a brand new gaming site. The proverbial new kid on the block, so to speak. And like any new kid on their first day, they want to make a really positive first impression on their players. And boy, do they succeed! With over 1300 games to choose from, they are really coming out of the gate swinging. To top it off, all their games are instant play, and do not require their players to download any software before getting into the game. This is just the icing on the cake! Hopefully this site continues to live up to its stellar first impression. Let’s dig into the site thoroughly now and see if what we see is really what we get!

Players from the following countries are restricted from playing at Vegas Hero Casino: China, France, French Guiana, Guadeloupe, Hong Kong, Italy, Martinique, Reunion, Russia, and the United States of America.

Let’s Talk About the Money

When it comes to payment methods, it’s a great sign for a brand-new site like Vegas Hero that they already offer a good selection of internationally-accepted banking options. One of the first things that the many new players that will be checking out Vegas Hero are going to look at is their banking options. There’s no point in investigating a site further if you know that they don’t offer your deposit or withdrawal methods of choice. It’s great to see that Vegas Hero is already making strides to have the most popular banking options, so there is something for everyone.

For deposits, Vegas Hero offers both debit and credit cards (Visa, MasterCard, Visa Electron and MasterCard Maestro), as well as prepaid cards (Entropay), electronic vouchers (Paysafecard) and eWallets (ecoPayz, Skrill, Neteller). Vegas Hero does not charge any deposit fees for any of their deposit options (but be sure to check that your banking institution and/or credit and debit card companies don’t charge you any fees on the other end). Regardless of which deposit method you choose, all processing times are instant, which means no waiting; you can get into the game right away! This is a user-friendly feature of Vegas Hero, showing they do put the customer first. For all methods, the minimum deposit is $10 and the maximum deposit is $5000.

When it comes to withdrawals, though, Vegas Hero does offer a few less options. However, they are all internationally used and therefore I’m sure you will be able to find a few that suit your needs. With both debit and credit card options (Visa, Visa Electron and MasterCard), as well as eWallets (ecoPayz, Neteller and Skrill) and online bank transfers, it should be a smooth and fast process to withdraw your money from the site. And that’s really all I want when it comes to withdrawals…well, that and no fees. And guess what? Vegas Hero doesn’t charge any withdrawal fees either! As for the fast withdrawal promise, Vegas Hero strives to stay well within their promised processing times for withdrawals. All debit and credit card withdrawals will be processed within 1-3 business days (after review and approval, which can take up to 24 hours), and the online bank transfers only take between 3-5 business days. This is significantly less than the cashout timelines for bank transfers on other gaming sites. And best of all, withdrawals using eWallets are processed instantly! Who doesn’t love an instant processing time? It’s your money, and you should have quick and easy access to it. And on Vegas Hero, this couldn’t be truer. The minimum withdrawal amount for all methods is $10 and the maximum withdrawal amount is $3000.

The VIP Treatment

Vegas Hero VIP
Raise your hand if you like to be treated like a hero…just as I suspected, I see a lot of raised hands out there! Who doesn’t love being treated like a hero, or like a VIP for that matter? At Vegas Hero, you’ll get your chance to be treated like both at the same time. Vegas Hero believes that their players deserve the best, and they show it with their cutting edge VIP rewards program.

The Vegas Hero VIP rewards program prides itself on offering “SUPER-ior” perks and benefits for their players, who they consider super heroes! Some of the many benefits of joining the Vegas Hero VIP program include exclusive bonuses and VIP events, a dedicated account manager, a monthly VIP prize draw, personalized birthday bonuses and personalized withdrawal services, as well as holiday packages and even flights to Las Vegas! It’s free to sign up for, and to say that the perks and benefits speak for themselves would be an understatement!

But Most Importantly, What About the Casino?

The Vegas Hero casino is sub-categorized into new games, video slots, table games, roulette, jackpots, online slots and live casino. All in all, there are over 1300 games to choose from. When it comes to variety, Vegas Hero does it right!

One of the best features for new players is the ability to try out the games for free before making a deposit. Each and every slot game has a “try” button so players can explore the site fully and make an educated decision about whether the site is for them. I greatly appreciate this feature and I am thrilled that Vegas Hero respects their potential new customers enough to offer it.

The slot variety at Vegas Hero is overwhelming. I just can’t think of a single scenario where players won’t find some of their favorite games offered here. There really does seem to be something for everyone, including the ever popular and sought-after branded slots. These days, everyone wants to play the brand name games that are found in the brick-and-mortar casinos, and Vegas Hero offers those in spades. I’d say that at least a quarter of the slot games have names and/or characters that all players will recognize. They have Jurassic World, Bridesmaids, The Phantom of the Opera, The Three Musketeers, Humpty Dumpty, Moby Dick and Goldilocks and the Three Bears, just to name a few.

Vegas Hero could use a wider variety of video poker games. At first glance, I didn’t think there were any video poker games available. However, upon digging a little deeper into all that Vegas Hero has to offer, I did find a few video poker games hidden in the jackpot slots category. I would like to see video poker have its own gaming category and more selection of games in the future. Hopefully this is something that will grow as Vegas Hero gets more experience under its belt.

Vegas Hero offers an impressive selection of games in their live dealer casino. The live dealer feature streams HD quality video of tables and dealers right to the comfort of your own home.

You can interact with the dealers just like you would in a real casino, utilizing the chat box. The dealers will answer you in real time. Vegas Hero’s live dealer casino has 50 different games and tables for you to choose from, each with a wide range of denominations. You will be hard-pressed to find a table game that Vegas Hero doesn’t offer in their live dealer casino. Everything from multiple different variations of blackjack, roulette and baccarat, to Texas hold’em, three card poker, Caribbean stud poker, and more!

In addition to the wealth of table games offered in the live dealer section, Vegas Hero also offers a wide variety of table games in their table games and roulette categories. I would go so far as to say that almost any table game your heart desires will be available in this category. There are even some variations of the common table games that I’ve never heard of…which made trying them all the more fun and exciting! If you’re looking for variety in table games, look no further than Vegas Hero!

When it comes to bonuses and promotions, Vegas Hero currently has a few offerings that should appeal to new and returning players. They do not have a huge selection of bonuses yet, but I’m going to guess that this is mostly due to being a brand new gaming site, and I’m going to give them a bit of a pass here. I’m pretty sure that as they grow in the industry, so will their available bonuses and promotion offerings. For any bonuses or promotions you will want to read through their terms and conditions page.

Vegas Hero offers a lucrative welcome bonus for their new players, called the Welcome Power Pack. You can earn up to $1000 in bonus cash simply by making your 1st through 4th deposits. The first welcome bonus doesn’t even require a promo code. Simply make your first deposit and Vegas Hero will match it at 100% (maximum bonus cash is $200). For your second deposit bonus, you’ll need to use promo code: WHERO2. This will qualify you for a 50% match bonus, with a maximum bonus cash amount of $200. For your third deposit bonus, you’ll need to use promo code: WHERO3. This will qualify you for a 25% match bonus, with a maximum bonus cash amount of $300. The fourth deposit bonus requires promo code: WHERO4. This promo will qualify you for a 25% match bonus, with a maximum bonus cash amount of $300. Therefore, if you utilize all four of these bonuses to their maximums, you can earn an extra $1000 in bonus cash from Vegas Hero!

Returning players need not feel left out by bonuses on Vegas Hero. Every Tuesday is Power Up Day on Vegas Hero. You can earn a 25% match bonus (up to $100) every Tuesday just by making a deposit.

Mobile Gaming

Vegas Hero offers a mobile app on both iOS and Android, as well as a mobile-friendly website, so you can literally take your gaming with you, no matter where you are. Playing on the go has never been easier! Whether you’re on your smartphone, iPad or tablet, your games will always be right at your fingertips. This is perfect for players that travel extensively or commute daily. Vegas Hero is always there for you, wherever you go.

Customer Support

Vegas Hero wants to be there when you need them. They are available to you 24 hours a day, 7 days a week. You can contact them via phone (647-484-5606 or 00356 27761397), email ([email protected] or [email protected]) and the live chat feature.

Personally, I almost exclusively prefer the live chat feature over any other form of contact. What can I say? I’m a fan of instant results. Waiting for an email response just seems archaic to me. That being said, there is something old fashioned about reaching out to speak on the phone with an actual person, and I have been known to use that method every once and a while.

For the purposes of this review, I decided to test out all three methods. Not only to test response time, but also to see if I received consistent information from multiple customer service representatives. I’m happy to report, not only did I receive the same answers across all three contact methods, but they were all fast and courteous. Interestingly enough, the method with the fastest response time was the phone. I never waited longer than 5 minutes to speak to a real honest-to-goodness human being. How novel, right?

Before contacting customer service, make sure you check out the FAQ section. Most of the basics are covered there, and you won’t need to spend your time contacting a representative for help.

Conclusion

Generally speaking, I usually believe that it’s important to give a site some time to work their kinks out, so to speak. I’m not normally the type to want to try a new site until they have worked through their growing pains.

I’m definitely not known to be especially patient and I don’t like being a guinea pig, but Vegas Hero is proving to be the exception to my rule. I really, really, really enjoyed playing on this site. I like the games, the welcome bonus promotion, and the live dealer casino.

The software is fast and I especially appreciated not having to download any software to play the games, not to mention that I could try each and every game for free before making a deposit. I found the site to be very user-friendly and the graphics are top-notch.

With the exception of a minimal selection of video poker games, I really don’t have much of anything to complain about. I would highly recommend players give Vegas Hero a try. I really don’t think anyone will be disappointed!

This review was made by: Rating: 4.6 out of 5

Justina commented: 6 Dec 2018
I am waiting for my withdrawal to be approved for 1.5 weeks. I keep contacting vegas hero through email and live chat everyday but they are useless. All I hear is you have to wait while our management team approve your withdrawal. When I asked how long do I have to wait as there is no casinos with such a long waiting time, they said we don't know, you have to wait and we will pass a message to manager for you. Thats all. I am still waiting for my withdrawal and no of their staff is gonna help me. I used to play a lot of casino and this is the first time when waiting time is so long and staff is extremally unprofessional
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