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Platinum Play Casino Review

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I am not often taken aback by my first impression when I start an online gambling site review. Most sites are the same, and I am typically looking for some particular link, so I barely look up long enough to see what the site’s design is like. This was definitely not the case when I first looked at the Platinum Play website. This site is designed in a very modern style, which sets it apart from the majority of casino sites I have seen (including the majority of the sites also owned and operated by the same group).

However, is this just window dressing, or does this casino actually provide you a gaming experience that matches that of its well-designed website?

My honest review of Platinum Play Casino will try to answer that question for you.


About Platinum Play Casino

Platinum Play Header

Platinum Play Casino is owned by the Digimedia Group. This company is also known in the casino circles as the Fortune Lounge or Palace Group; regardless of how many name changes they go through, this group operates 20 different brands. Platinum Play was launched all the way back in 2003, but you wouldn’t know that by looking at their website; it has apparently gone through a transformation. The parent company has had their fair share of complaints over the years, but recently it seems they have cleaned up their act so we will just keep that in the back of our heads.

Platinum Play is licensed by the Malta Gaming Authority. For those of you who don’t know anything about Malta, it is a very small island country in Europe that has taken on the role of one of the main regulatory jurisdictions for the online gambling world. Having a license from here shows that a casino has gone through a long due diligence process, which is a good sign for potential real money players.

Who Can Play at Platinum Play Casino?

Not everyone has the pleasure of being able to play at this casino for real money; the Malta Gaming Authority forbids its licensees from taking players from certain countries, including the United States. As a result, if you live in one of the following countries, you are not going to be able to play here:

  • Afghanistan
  • Australia
  • Bulgaria
  • Curaçao
  • China
  • Cuba
  • Cyprus
  • Denmark
  • Estonia
  • France
  • Hong Kong
  • Iran
  • Iraq
  • Israel
  • Macau
  • Philippines
  • Syria
  • Turkey
  • United Kingdom
  • United States

Software Suppliers

Like many of the Digimedia casinos, this one is powered by Microgaming and Evolution Gaming. Both companies bring industry-leading games to the site; Evolution is a Live Dealer specialist while the South Africa-based Microgaming has been a worldwide leader in casino game technology for twenty years.

The games at Platinum Play are available via the Instant Play browser version, both for PC and mobile. The Microgaming software is also available in a downloadable piece of software which puts all the graphics on your computer, making the games slightly faster and less choppy to play.

The Good Stuff

Multiple Languages Supported

Good Stuff
All too often in the casino world, it is easy for an operator to provide the support and information in one or two languages. Platinum Play understands that they are bringing in players from many different backgrounds, and as a result, these are the languages they support:

  • Chinese
  • Croatian
  • Czech
  • Danish
  • Dutch
  • English
  • Finnish
  • French
  • German
  • Greek
  • Hungarian
  • Italian
  • Japanese
  • Korean
  • Latvian
  • Norwegian
  • Polish
  • Portuguese
  • Portuguese (Brazilian)
  • Russian
  • Slovak
  • Spanish
  • Swedish

Tournaments Galore!

When you log into the casino, you will be greeted by tabs that cover the games the casino offers, but if you keep going, you will find a tab labeled Tournaments. You should immediately check that one out. At the time of writing this review, there were 25 tournaments available for entry, including one with no entry fee and a prize pool of $10,000! I mean, who doesn’t love free money, right? Seriously though, tournaments are a fun way to change up your typical casino session, and with this many to choose from, you are bound to find one that fits your style!

The Bad Stuff

Pop-Up Messages

Bad Stuff
These were very popular as a marketing tool about a decade ago, until people universally rejected them. I consider them to be a form of spam, and so when I am constantly reminded of Platinum Play’s Welcome Bonus while I am trying to navigate the casino lobby, it becomes very frustrating very quickly. I implore the owners of this site to cut this tactic out immediately!

Why hide the info?

A pet peeve of mine, however petty this may seem to you, is when a casino puts all the information you are looking for in the lobby screens of the casino rather than on the website. To me, this is the equivalent of a paywall; while I haven’t made a deposit, I do have to create an account just to read about certain aspects of the casino. I think the company should out all that information out front so players can make informed decisions instead of blindly putting in email addresses (which may end up being fake in the end).

Game Selection

Video Poker

Platinum Play Video Poker

With 26 different Video Poker games to choose from, you aren’t going to find many casinos with a larger selection than this one! Microgaming has always had an eye on the Video Poker market; their many variants and multi-hand versions of the classic games attract the most dedicated players from around the world. If you haven’t tried video poker before, this is a great casino to get your feet wet; I should warn you that the game is extremely addictive, so be prepared to be there for a while!

Here are the video poker variants available at Platinum Play:

  • All Aces
  • Jacks or Better
  • All American
  • Aces & Faces
  • Double Bonus
  • Bonus Deuces Wild
  • Tens or Better
  • Aces & Eights
  • Deuces & Joker
  • Double Double Bonus
  • Joker Poker (kings or better)
  • Bonus Poker Deluxe
  • Double Joker
  • Deuces Wild
  • Louisiana Double

Table Games

Platinum Play Table Games

What I really like about the casino lobby at Platinum Play is that the games are organized in a way that makes it easy to find what you are looking for in a short amount of time. This is crucial to me as the more I browse, the less time I have to play the game I was originally looking for.

The Table Games section is laid out perfectly, splitting up the different games and displaying them for you in different tabs. For the purposes of this review, I have lumped them back together; here is the full list for you:

  • 3 Card Poker
  • Atlantic City Blackjack
  • Atlantic City Gold Blackjack
  • Bonus Blackjack
  • Classic Blackjack
  • Craps
  • Crown and Anchor
  • Cyberstud Poker
  • Double Exposure
  • European Blackjack Redeal
  • European Gold Blackjack
  • Hi-Lo 13 European Blackjack
  • Keno
  • Pai Gow Poker
  • Premier High Streak Blackjack
  • Poker Pursuit
  • Red Dog
  • Roulette
  • Sic Bo
  • Spanish Blackjack
  • Vegas Downtown Blackjack
  • Vegas single deck Blackjack
  • Vegas Strip Blackjack

Slots

Platinum Play Slots

You may get a bit overwhelmed when you see the number of slot machine titles in the casino lobby. With over 300 to choose from, including many with names you will recognize, it isn’t hard to imagine spending an afternoon or evening moving from machine to machine, looking for a big win.

I won’t bore you with all the options in this review; here are some I thought I should highlight for you:

  • Ariana
  • Around The World
  • Asian Beauty
  • Astronomical
  • Atlantis
  • Avalon
  • Battlestar Galactica
  • BrideZilla
  • Bubble Bonanza
  • Cashanova
  • Cashapillar
  • Cash Clams
  • Cash Crazy
  • CashOccino
  • Cash Splash – 3 Reel
  • Cash Splash – 5 Reel
  • Classic 243
  • Cool Buck 5 reel
  • Cool Wolf
  • Cosmic Cat
  • Dance of the Masai
  • Doctor Love 20-Line
  • Dogfather
  • Double Magic MegaSpin
  • Double O Cash
  • Double Wammy
  • Watts Up
  • Eagle’s Wings
  • Electric Diva
  • Elementals
  • Fantastic 7’s
  • Fantastic 7’s MegaSpin
  • Fruit Fiesta – 5 Reel
  • Fruit Salad
  • Fruit Slots
  • Fruit Candy
  • Fun House
  • Galacticons
  • Game of Thrones
  • Girls With Guns – Frozen Dawn
  • Game of Thrones 15-Line
  • Girls With Guns – Jungle Heat
  • Gladiator 50-line
  • Golden Goose Winning Wizards
  • Golden Princess
  • Gold Factory
  • Harveys
  • Heavy Metal
  • Jungle Jim El Dorado
  • Jurassic Jackpot
  • Jurassic Jackpot Big Reel
  • Jurassic Park
  • Lion’s Pride
  • Lions Share
  • Liquid Gold
  • Little Chief Big Cash
  • Living in Luxury
  • Loaded
  • Loose Cannon
  • Lost Vegas
  • Lotsaloot – 3 Reel
  • Lotsaloot – 5 Reel
  • Lucky Leprechaun
  • Lucky Leprechaun’s Loot
  • Lucky News Network
  • Major Millions
  • Major Millions 3 Reel
  • Major Millions MegaSpin
  • Mardi Gras
  • Mardi Gras Fever
  • Mark of Medusa
  • Max Damage
  • Max Damage and the Alien Attack
  • Mayan Princess
  • Mega Money Multiplier
  • Mega Moolah
  • Mega Moolah 5 Reel Drive
  • Mega Moolah Isis
  • Mega Moolah Summertime
  • Mermaids Millions
  • Mermaids Millions Multi-Player
  • Mocha Orange
  • Rhyming Reels – Georgie Porgie
  • Rhyming Reels – Hearts & Tarts
  • Rhyming Reels – Jack & Jill
  • Sahara’s Secret
  • Samurai 7’s
  • Sonic Boom
  • Sugar Mama
  • Sugar Parade
  • Sultans Sevens
  • Summer Holiday
  • Summertime
  • SunQuest
  • Tarzan
  • Terminator 2
  • The Adventures of Galactic Gopher
  • The Argyle Open
  • The Dark Knight
  • The Dark Knight Rises
  • The Finer Reels of Life
  • Tomb Raider
  • Tomb Raider – Secret of the Sword
  • Totem Treasure
  • Treasure Nile
  • Treasure Palace
  • Triangulation
  • Tribal Treasure
  • Wheel of Wealth Special Edition
  • Wheel of Wealth Special Edition Multiplayer
  • White Buffalo

Live Dealer Games

Please tell me you have tried Live Dealer games before? If you have, then you already know how much fun it is to play your favorite table game online with a live-streamed dealer on the screen in front of you. If this is new to you, then stop everything you are doing and start a game; the Evolution Gaming software is the best on the market, and you will be thrilled that you have made this choice!

Here are the Live Dealer Games you can choose from:

  • Caribbean Stud Poker
  • Dream Catcher
  • Blackjack
  • Roulette
  • Casino Hold’em
  • 3-Card Poker

Specialty Games

Platinum Play Casual Games

Platinum Play uses the full roster of Microgaming Specialty Games (called Casual Games in their lobby). These games tend to be a bit more fun than skillful; the odds are abysmal, but the entertainment factor is high! If you are into this type of game, then check out all the options for you here:

  • Monkey Keno
  • Six Shooter Looter Gold
  • Pharaoh’s Gems
  • Spingo
  • Keno
  • Hexaline
  • Four By Four
  • Triangulation
  • Germinator
  • Max Damage and the Alien Attack
  • Whack a Jackpot
  • Super Bonus Bingo
  • Pharaoh Bingo
  • Three Wheeler
  • Electro Bingo
  • Samba Bingo
  • Mayan Bingo
  • Bubble Bonanza
  • Pick ‘n Switch
  • Beer Fest
  • Crown and Anchor
  • Ballistic Bingo
  • Bunny Boiler Gold
  • Premier Trotting
  • Kashatoa
  • Bunny Boiler
  • Space Evader Gold
  • Premier Racing
  • Crypt Crusade Gold
  • Space Evader
  • Hand to Hand Combat
  • Crypt Crusade
  • Six Shooter Looter

Promotions

In some of my other reviews of Palace Group casinos, I have given the company a bit of grief for not having spent enough time on their promotions department. At first glance, it looks like this is not the case at Platinum Play. Let me review a couple of their promotions to show you what I mean:

Welcome Bonus

Platinum City Promotion

I always like to fully review a Welcome Bonus at any casino, because it is the most aggressive a company is likely to be with you. At Platinum Play, they are offering you up to $1,000 in bonuses and 100 Free Spins as part of their Welcome offer to you. The bonus breaks down as follows:

  • On each of your first 5 deposits, you’ll receive 100% bonus matches up to $/€200.
  • You will receive 25 Free Spins on your first deposit.
  • You will receive 50 Free Spins on your third deposit.
  • You will receive a further 25 Free Spins on your fifth deposit.
  • All Free Spins can be played on a variety of games: Bridesmaids™, Dragon Dance, Bikini Party, Wild Orient and SunTide.
  • Your Bonuses and Free Spins will be credited to your account automatically after making your respective

I like the layout of this bonus; it spreads the wealth over multiple deposits and gives you the incentive to continue to be a depositing player. Checking the Terms and Conditions…oh wait, the Terms and Conditions page link is broken. Grrrr.

Ongoing Promotions

When a casino doesn’t post any ongoing promotions on its website, it drives me crazy. I am always shocked that a company can’t just update the page with new text every once in a while; maybe it is just me, but that doesn’t seem like a lot of effort.

I will give these guys credit: while they don’t have any ongoing promotions posted on their Promotions page, they do have an explanation:

There is always something going on at Platinum Play. We like to keep our players rewarded and feeling great. We run monthly promotions and have midweek bonuses available to all players at the casino. Our monthly promotions have proven most popular with our players, thanks to great rewards and prizes like holidays, gadgets, designer goods, cash prizes and casino bonuses. As a player at the casino, you will receive emails inviting you to participate in our promotions as well as instructions on how to enter these promotions.

See, was that so hard? At least I know now that the promotions are reserved for players who have created accounts. I will update this review when I find out what they entail.

Banking

Platinum Play Banking

Now, here is an area of almost overkill at this casino. Of course, the focus of this casino is European players; this means trying to find the most popular local payment methods for each country. Platinum Play has succeeded in compiling a great list of processors for you to use; check the cashier for the ones that are set up for accepting deposits from your country of residence.

Deposit Methods

  • Abaqoos
  • Bank Wire
  • Boleto
  • CartaSi
  • ClickandBuy
  • Delta
  • Diners Club International
  • eChecks
  • EcoPayz
  • eKonto
  • Entropay
  • EPS
  • Euteller
  • ewire
  • EZIPay
  • GiroPay
  • iDEAL
  • instaDebit
  • JCB
  • Lobanet
  • Maestro
  • MasterCard
  • Moneta
  • Multibanco
  • Neosurf
  • Neteller
  • Nordea
  • Paysafecard
  • POLi
  • Postepay
  • Przelewy24
  • Skrill
  • Sofortuberwaisung
  • Solo
  • Switch
  • Teleingreso
  • Ticket Premium
  • Trustly
  • Ukash
  • UseMyFunds
  • Visa
  • Visa Electron

Withdrawal Methods

  • CartaSi
  • Check
  • ClickandBuy
  • Diners Club International
  • ECO Card
  • Entropay
  • EPS
  • EZIPay
  • instaDebit
  • Maestro
  • Neteller
  • Nordea
  • Postepay
  • Skrill
  • Solo
  • Switch
  • Ukash
  • Visa
  • Visa Electron
  • Wire Transfer

Comp Program

The information on the Comp Program at Platinum play is only available once you log into the site, which is a bit annoying. However, their explanation of the program and its benefits is fantastic; there is nothing left to question. Here’s how they describe it:

The casino offers players loyalty points for making wagers in the casino. You earn points at different rates for different games, here is the breakdown in a chart:

Game typeBet sizePoint allocation
Slot games and unique games1 credit1 point
Table games (not mentioned below)5 credits1 point
Sic bo and all roulettes10 credits1 point
Video poker games, craps, baccarat and all the blackjack games except Classic Blackjack20 credits1 point
Classic Blackjack and All Aces Video Poker100 credits1 point

Once you have reached 5,000 points, you can redeem them at a rate of $1 for every 1,000 points. Also, it is important to note that this is actual cash in your account with no wagering requirement at all.

VIP Program

The VIP Program details are also housed in the Loyalty section of the casino lobby. It is a multi-tiered program that offers players many benefits, including the following:

Level StatusSilverGoldPlatinumDiamond
Free points when you make your first deposit.2,500
Qualification and maintenance requirementsRegister a Real Money account at Platinum Play and make a depositEarn at least 10,000 Rewards points in a calendar monthEarn at least 25,000 Rewards points in a calendar monthEarn at least 75,000 Rewards points in a calendar month
Redeem Rewards points for cashYesYesYesYes
Eligibility for weekly promotionsYesYesYesYes
Bonus points when you play on your birthday25,00050,000100,000
Accelerated earnings5% faster than Silver level. Earn 100 points and get another 5 for free10% faster than Silver level. Earn 100 points and get another 10 for free15% faster than Silver level. Earn 100 points and get another 15 for free
Monthly loyalty bonus (ongoing loyalty bonus)10,00030,00050,000

The casino goes a step further with its VIP Program by inviting Platinum Play players to join other Fortune Lounge members in their VIP scheme. This group platform offers you a dedicated Casino host, as well as the chance to be invited to some exclusive events during the year. Overall, this is an excellent program for players trying to maximize their value at the site.

Customer Service

The Customer Support team at Platinum Play want to address your concerns in real-time, which is evident when you look at the contact options they list in the casino. One thing you won’t find is an email address; the company would rather that you reach out via Live Chat, telephone, Skype or WhatsApp. I am thrilled by this approach; emails just feel like they will get lost while having a live body on the end of the line makes me feel like I am going to have something accomplished at the end of the session.

Would I Play at Platinum Play Casino?

I find it interesting that even though this casino group operates 20 brands, my answer is slightly different for each casino I review. I think that shows Digimedia’s desire to make each brand slightly different than the other.

I like a lot about this casino, from the website design to the Welcome Bonus, there is something “modern” about it all. Also, the Comp and VIP Programs are comprehensive, and I know from experience how much fun players have on the Fortune Lounge VIP trips.

I think if you are looking for a place to try, especially if you want to play Microgaming and Evolution software, then you need to give these folks a chance. I can’t say much about how long they will try to keep you loyal with promotions, but at the very least you will have an enjoyable gaming experience with your first few deposits.

This review was made by: Rating: 4.2 out of 5

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