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NYSpins Casino Review

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Welcome to my review of NYspins Casino! When I first heard the name, I was immediately taken to memories of all my trips to New York City over the years. The city has so much to offer and so much excitement to it that I could only imagine what the owners of this casino would have in store for players. Would it mirror the city that never sleeps? Would I be blown away by the sheer number of New York-based promotions that the site could offer? Well, let’s just say that you will need to read my full review to understand the ratings you are about to read.

NYspins Casino is the second brand to come to us from the SuprPlay Limited group. The sister site of NYspins is Voodoo Dreams. Having launched only in 2017, I tend to be a little cautious when it comes to sites like this. I would give the site a higher reliability score once they have been in business for a few more years without any major issues. However, I am very excited by what I have found when first heading to their website. This is one of the most modern designs I have come across, which gives me great joy, as most casino sites follow the same elements.

Even though this is a newer casino, I am happy to report that the safety of player funds should not be in question given the fact that they are licensed by not one but two of the strictest gaming jurisdictions. NYspins Casino has licenses from the Malta Gaming Authority and the UK Gambling Commission. With this knowledge, I can feel much more confident as I create my account and start my journey at this casino.

Who Can Play at NYspins Casino?

I suppose given what I just mentioned about the great, secure licensing that this casino has acquired, the list of restricted countries is pretty long. Both Malta and the UK take this very seriously, so even if you live in one of the countries listed, I wouldn’t try to beat the system and create a real money account.

The most important thing to note here is that the site boasting all this New York scenery is not available to US players. The site is clearly counting on attracting the eyeballs of international players who have aspirations of visiting this great city. Here is the full list of countries that are not allowed to play at NYspins Casino for real money.

  • Afghanistan
  • Algeria
  • American Samoa
  • Angola
  • Australia
  • Bahrain
  • Belgium
  • Bulgaria
  • China
  • Cuba
  • Curacao
  • Czech Republic
  • Denmark
  • Eritrea
  • Estonia
  • Ethiopia
  • France
  • Guam
  • Hong Kong
  • Hungary
  • Indonesia
  • Iran
  • Iraq
  • Ireland
  • Israel
  • Italy
  • Jordan
  • Kuwait
  • Latvia
  • Libya
  • Malaysia
  • Marshall Islands
  • Martinique
  • North Korea
  • Oman
  • Pakistan
  • Poland
  • Portugal
  • Qatar
  • Romania
  • Rwanda
  • Saudi Arabia
  • Singapore
  • Slovakia
  • Slovenia
  • Somalia
  • South Sudan
  • Spain
  • Sudan
  • Syria
  • Taiwan
  • Tunisia
  • Turkey
  • UAE
  • United States
  • Yemen

Software Suppliers

Another feather in the cap of NYspins Casino before I even sit down to play any games is the list of software suppliers it has recruited for the offering. Newer casinos can often have a hard time securing licenses with some of the top providers, but this is definitely not the case at this site. Have a look at the types of software you will find when you log in and play.

  • Betsoft
  • ELK Studios
  • NetEnt
  • NextGen Gaming
  • NYX Gaming
  • Play’n GO
  • Quickspin
  • Thunderkick
  • Yggdrasil

The games at NYspins are available as instant-play games, meaning that you don’t need to download any software to your machine. This also makes the games compatible with most mobile browsers so you can take the site with you on the go.

The Good Stuff

Jackpots!

Good Stuff
I love a good progressive jackpot, especially since I am not much of a slots player in the first place. While I understand that by contributing to the jackpot, I am taking away a slight amount from the payout table, I don’t care – one of these days I am going to hit it big and take down a massive prize. NYspins Casino has over 20 jackpot games in their lobby, and you can filter the games to see which of the hundreds of titles give you the chance to make a big splash.

The Marketplace

Many sites give you the chance to earn loyalty points, but using those points can be cumbersome. Not so at NYspins Casino, which uses these points as part of their promotional plan. I love the fact that you can use the points instantly, and as you will read later, the multitude of options will please every player.

The Bad Stuff

Wait…No New York Trips?

Bad Stuff
This seems like a huge miss from this casino. Given that all of the design is focused on New York City, and the name is…well, you know…I was shocked not to find any promotions which would reward players with a trip to the Big Apple. Now, maybe I just caught them at a bad time of year for this type of promotion, but I couldn’t find any references to it from the past, so I will just have to assume the casino hasn’t put this type of prize into play yet.

Live Casino Is a Bit Weak

These days, live dealer games are incredibly popular, and there are some awesome options from a software perspective. I suspect it is because NYspins Casino is far more focused on slots, but the live casino area of the site leaves me wanting more. There should be more game options, especially since there are definitely more to choose from. Perhaps the site will create some more partnerships in the future. I’ll review the games they do offer in more detail later on in this review.

Game Selection

Okay, it’s time to roll up my sleeves and get to playing some games in this casino. With this many software providers, including many that I have reviewed several times in the past, I hope not to be shocked by what I find. However, every casino is different, so I need to be prepared for anything when it comes to playing the games.

The first thing I noticed at NYspins Casino was the excellent navigation bar in the lobby. With hundreds of titles to choose from, being able to filter by the newest games or the ones that are the most popular is a great option. I would like to see a filter for games provider as well – maybe they could add that for me sometime!

Video Poker

Okay, well there is one part of the navigation that I don’t approve of – the way NYspins casino dismisses video poker. I absolutely love video poker, as do many other loyal casino players, so to have to find these games lumped into the “Other Games” category is sad. These games deserve their own space in the casino lobby, especially given that there are a wide variety of game options.

When I did find the games, I was pleased by both the number of variants and the pay tables. For those of you who may not know, if you find the right paytable and play the game with perfect strategy, you can get the odds to almost dead even. It’s the reason I love the game so much.

Here are the options for video poker you will find at NYspins Casino (in the Other Games tab):

  • Aces and Eights
  • Aces and Faces
  • All Aces
  • All American
  • Deuces and Joker
  • Deuces Wild
  • Double Joker
  • Jacks or Better
  • Joker Wild
  • Tens or Better

Table Games

On to the table games area now that I have warmed up with some sweet video poker action. My first glance at a casino’s table games offering is to see if they have a Pai Gow table. The reasons for this are two-fold: first, I am a huge fan of the game and want to play it as much as I can! Also, the game isn’t one of the more popular choices, so it is sometimes left out of a casino’s list. I was pleased to find not one but two different Pai Gow options (different software suppliers) along with all the other traditional table games you would expect to find.

While there aren’t as many variants of games like blackjack as other casinos (Microgaming offers their licensees 12 different games, as a point of reference), there is still something for everyone here, regardless of what stakes level you play at. I love the gameplay of the roulette games, and I did manage to put in a long session of Pai Gow before moving on.

Here are all the table games you will find at NYspins.

  • Advanced Roulette High
  • Blackjack
  • Blackjack Double Exposure
  • Casino Hold‘em
  • Casino Hold‘em
  • European Roulette
  • French Roulette
  • Multi Wheel Roulette
  • Pai Gow Poker
  • Poker 3
  • Premier Roulette
  • Premier Roulette Diamond
  • Red Dog
  • Roulette English
  • The French Roulette
  • Triple Chance Hi-Lo

Slots

Okay, it’s time to tackle the bulk of the games at NYspins Casino. With well over 400 titles to choose from, it is easy to get lost looking for the right machine to choose. For me, it comes down to a couple of factors. As I mentioned above, I love the jackpot games, and there are many to choose from in that tab. Aside from that, I like to find games that have excellent themes or gameplay that are more immersive than the standard three- and five-reel games. 3D games from Betsoft are great for this kind of action.

I will admit that I didn’t spend much time playing these games, but I did test the speed on both my PC and mobile phone and was very impressed with what I found. I have no doubt that you will enjoy the experience in this are of the casino, and to get you started, here is a cheat sheet of some of my favorite games.

  • Bell of Fortune
  • Big Bad Wolf
  • Big Bang
  • Crime Scene
  • Crystal Queen
  • Dazzle Me
  • Dead or Alive
  • EggOMatic
  • Egyptian Heroes
  • Hansel & Gretel
  • Fruit Warp
  • Gemix
  • Genie’s Fortune
  • Hook’s Heroes
  • Hot Sync
  • Illuminous
  • Jekyll & Hyde
  • Jewel Blast
  • Joker 8000
  • Lost Island
  • Luchadora
  • Neon Staxx
  • Ramesses Riches
  • Razortooth
  • Reel Rush
  • Reel Steal
  • Speed Cash
  • Spellcast
  • Spina Colada
  • Spinata Grande
  • Spinions Beach Party
  • Spin Sorceress
  • Starburst
  • Starmania
  • Steam Tower
  • Stickers
  • Sticky Bandits
  • Subtopia
  • Sugar Trail
  • Sunny Shores
  • Super Heroes
  • Super Lucky Frog
  • Super Nudge 6000
  • Super Safari
  • Sweet 27
  • Taco Brothers
  • The Dark Joker Rizes
  • The Epic Journey
  • Universal Monsters Dracula
  • Valley of the Gods and
  • Victorious
  • …and many more!

Live Casino

The NYspins live casino is actually only offering two games – roulette and blackjack. I am pretty disappointed by this, as the live dealer experience is far and away more interactive than the traditional random number generator versions of the games. To me, it is imperative that this casino addresses this issue by adding games from one of the other top providers. Oh well, that is for another day…. Today, if you want to give the live dealer games a try (I highly suggest that you do), here is what you can choose from.

  • Blackjack HD
  • BJ High Roller
  • BJ Low Roller
  • Common Draw Blackjack
  • French Roulette Auto
  • French Roulette HD
  • French Roulette HD Auto
  • L.P. French Roulette Auto
  • La Partage French Roulette
  • La Partage Roulette HD
  • Roulette HD Auto

Other Games

While there are obviously video poker games shoved into this category, when you remove them, what you find are the typical “entertainment” games that offer you a chance to win big prizes but at extremely terrible odds. Here are the games at NYspins Casino you can choose from in this category.

  • 7 Gold Scratch
  • Cashapillar Scratch
  • Electro Bingo
  • Enchanted Woods
  • Four by Four
  • Genie’s Gems
  • Germinator
  • Golden Ghouls
  • Hand to Hand Combat
  • Hexaline
  • Hole in One
  • Max Damage
  • Mayan Bingo
  • Oil Mania
  • Premier Racing
  • Premier Trotting
  • Samba Bingo
  • Super Bonus Bingo
  • Triangulation

Promotions

So now you have a very good sense of what the casino is offering from a games perspective. How about what they are doing to try to attract you as a real money player? I will admit that after I realized there were no trips to New York City being offered in any promotions, I wasn’t sure what I would find. Sadly, it appears that the bulk of the marketing is spent on the look and feel of the site and not on the promotions themselves. Let me break down the promotions that are currently on the site.

Welcome Bonus

Well, this is the only true bonus that is listed separately from the rest of the marketing. The welcome bonus promises up to $1,000 in bonuses and up to 200 free spins in a series of 5 different bonuses.

Sign-up free spins

You’ll receive 20 free spins upon sign-up. The spins are available to use immediately and can be played on either Starburst, Joker Pro, or Wild Wild West.

First-deposit bonus

Your first deposit will be topped up with a bonus of 100% up to a maximum of €100 extra. You’ll also receive 180 free spins on the house. The spins are divided into sets of 20 per day over a 9-day period.

Example: Make a deposit of €50 and get €100 to play with, plus you’ll have 20 free spins waiting in Starburst, Joker Pro, and Wild Wild West every day for the next 9 days.

Second-deposit bonus

We will also double up your second deposit with a bonus of 100%, but this time we will match you all the way up to €300 extra.

Third-deposit bonus

When you are ready to take part in your third-deposit bonus, we will boost your deposit with 50% extra up to a maximum of €300 bonus.

Fourth-deposit bonus

For the fourth and the final deposit bonus, we will give you another bonus of 50% up to a maximum €300 extra.

I have mixed feelings about this offer. While I do like that there is a no-deposit piece (something I think all casinos should take advantage of), I don’t like the fact there are certain countries that are not allowed to participate in the free spins portion of the entire package. Breaking the deposit into multiple deposits is a standard move and one that I approve, but they could be a little more aggressive with the percentages for the third and fourth bonus.

The Marketplace

So, the remainder of the advertised “bonuses” are under the Marketplace tab. This area of the site is best described as the rewards store. Here, you can easily see how many points you have earned, which in turn “unlock” different offers which consist of free spins, bonus dollars, or straight cash. Below is an example of what you can redeem your points for in the Marketplace.

  • New York Stock Exchange
  • €17 bonus
  • Cost: 8,000 points

Follow the steps below to collect your bonus.

  1. This bonus will give you bonus money upon making your next deposit.
  2. Once you have clicked claim bonus, you will be taken to the deposit page where you need to make a deposit of at least €75 to get your bonus.
  3. When your deposit is successful, you will receive €17 in bonus money.

So this is a typical bonus which costs you points but also forces you to make a deposit. There are lots of smaller-scale offers that don’t involve having to put in more money as well.

It is important to note that the general bonus terms outline that the wagering requirement for deposit bonuses is 45x the bonus amount, which is pretty much in line with other sites.

Banking

Removing the grey-market countries from the list of players who can access the site for real money clears up the payment processing end for NYspins Casino. This, in combination with the reputation the site garners from having gaming licenses from Malta and the UK, puts the casino in a great spot to receive favorable rates from the top processors.

Deposit Methods

  • MasterCard
  • Neteller
  • Visa
  • iDEAL
  • Euteller
  • Trustly
  • Skrill
  • EnterCash
  • Zimpler

Withdrawal Methods

  • MasterCard
  • Neteller
  • Visa
  • Euteller
  • Trustly
  • Skrill
  • EnterCash

Customer Service

Okay, with such a modern take on the casino, what can I expect when it comes to customer support? I had hoped to find a 24/7 customer service department, maybe with some social media contact information and a robust frequently asked questions section. What I found was nothing of the sort.

When I clicked on the live chat button, I was greeted with a message that the office was closed and to leave an email message. Wait, what? It is 2019 – there is simply no excuse here; the casino’s customer support center needs to be open all night, especially since they don’t stop you from playing their games when they are not available.

On top of this, there is no phone number or any links to Facebook or Twitter, so you are limited to the live chat when it is open or email as your only forms of communicating with NYspins.

Would I Play at NYspins Casino?

When I started this review, there was so much promise for NYspins Casino. I love the look and feel of the website, and who isn’t drawn in by all the photos and references to one of the greatest cities in the world? However, when you pull back the curtain, you start to see some of the flaws. While the Marketplace is a novel idea and a great way to have players use their accumulated points, the lack of a VIP program or any other standard ongoing promotions is a disappointment.

The games offering is excellent despite a little more effort needed on the live dealer front. The big mistake, in my opinion, is not having a full 24/7 support team in place. This causes me a lot of anxiety.

So, overall I would say that the while the gameplay experience at NYspins Casino will be excellent, you might want to research other casinos if you are player who wants to have excellent marketing and support wrapped around a great selection of games.

This review was made by: Rating: 3.5 out of 5

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