|Software & Games:|
Reputation is vital when it comes to betting websites. You’re not in an actual building making cash transactions and watching as other players claim their real money winnings without a problem.
There’s more of a trust factor involved with online casinos. You’re relying on the casino’s operator to provide you with fair gaming and proper payouts.
I conducted an unbiased review of the Malibu Club Casino and took a look at each of the individual aspects of the service including banking, bonuses, customer service, and the games themselves. I’m going to be providing you with my objective findings, but there’s a big elephant in the room that needs to be addressed right off the bat.
The Malibu Club Casino has been put on the blacklist by several reputable rating and review agencies. The issues primarily stem from their owner and operational group, the Virtual Group. The Virtual Group has been called out by far too many players (one is actually too many!) for non-payment of winnings. There are some players who have maintained that it’s been three to six months and they’re still waiting.
We take fair gaming, especially when it comes to the financial side of things, very seriously and want to fully disclose the “not recommended” status that this casino and its ownership group currently holds within the online gambling community.
The rest of this review will focus on the service as it stands and as it’s being promoted on malibuclubcasino.com, with an in-depth look at the terms and conditions spelled out in each area. It should provide you with a comprehensive overview of the service so you can make the best decision when it comes to your preferred gambling sites.
Who Can Play at the Malibu Club Casino?
The doors are open to players from the United States as well as most other countries. The casino does not hold a remote UK Gambling Commission license, so anyone from the United Kingdom is strictly prohibited.
On the topic of licensing, information in the FAQ section states that Malibu Club Casino is licensed by the Government of the Netherlands Antilles. Just as a quick FYI, the Netherland Antilles was dissolved in 2010, so the licensing would be under the Government of Curaçao. I searched the site for a link or logo to the official license and came up empty.
The following locations are explicitly called out as being exempt from registration on malibuclubcasino.com:
Canada, United Kingdom, Mauritius, Netherlands Antilles, Israel, Costa Rica, South Africa, Afghanistan, Cayman Islands, Greece, Guam, Indonesia, Israel, Panama, Puerto Rico, Romania, Russia, Singapore, Croatia, Czech Republic, Malaysia, Latvia, Bangladesh, and Ukraine.
Unlike many of the newer casinos that work with a whole host of software providers for more impact, this casino only uses Rival Gaming.
The casino is 156 games in its instant play version and includes slots and
other casino games, but no live dealer tables. All games transfer over to mobile devices with nothing left out in any category including scratch and win, bingo, and specialty games.
The Good Stuff
Tropical Design and Theme
I like the way that the website developers put together all of the information that Malibu Club provides. The theme is light-hearted, and the colors are bright, resulting in a fun, relaxing atmosphere. The loyalty club levels are named after drinks like the Mojito, so it’s an exciting premise that fits in well with casino gaming.
Full Casino = Mobile Casino
All of the instant play games in the full website version transfer over to mobile format for players who prefer to use their tablets or smartphones. Nothing is left out, and the mini-site is equally as attractive and easy to use as it’s PC or laptop counterpart.
Dedicated Customer Service Phone
The customer service department is reachable by email, live chat, and by phone. Not all casinos do post a phone number, so this is beneficial to players who prefer to speak with someone in person.
The Bad Stuff
Ownership is Blacklisted
The Virtual Group has several complaints lodged against it for improper payment practices. There are significant patterns of slow pays, and no pays to players who appear to be legitimately owed winnings.
$100 Withdrawal Minimum
$10 or $20, these are standard amounts that most casinos use as their benchmarks for payouts. These figures are more than fair. $100? That’s an outrageous minimum. While I’m aware that there are a few other sites that also impose this amount, I don’t agree with it in any case. Couple that amount with the $45 fee on wire transfers that are the sole withdrawal option for US players, and banking is problematic with this casino.
Rival is the sole provider of all of Malibu Club’s gaming and has been in the industry for over ten years now. It works with fifty-two global operators.
The crown jewel of the Rival collection is the I-Slot library. I-Slots are unique to this particular company and feature a storyline that weaves throughout slot play. It’s like a soap opera, with the most popular being As The Reels Turn. It’s an interactive slot concept with changing graphics and all of the drama that your favorite daytime soap provides.
Twenty-three I-Slots are included in this 156-game casino that also comprises video slots, three-reels, tables, scratch and win cards, bingo, and specialty games. There is a video poker menu item, and video poker is mentioned in the bonus wagering requirement section but, in instant play mode anyway, the area was empty both in the mobile casino and standard version.
One of the things that you may notice immediately is the lack of recognizable themes. Rival isn’t known for its licensed games that feature movies, television, and celebrities. As the Reels Turn, and the other I-Slots are the more well-known titles, but you’d have to be an experienced slot player to be familiar.
In addition to those unique I-slots, the best part of malibuclubcasino.com is the mobile casino that doesn’t miss a beat and offers players on the go 100% of all gaming selections.
With ten games, you have to figure that just the basics will be covered, and you’d be right. You get a one-game taste of all of the traditional tables.
- Blackjack Multi Hand
- Casino Battle
- Pai Gow Poker
- Red Dog
- Ride ‘em Poker
- Roulette American
- Roulette European
Rival is primarily known for its slot games, so this section is the bulk of the entire library. Slot games break down into three reels, I-Slots, and video slots. The jackpot versions are also sorted out and put into a designated section even though there are only five options for these bigger prize possibilities.
- Three Reel Slots:
- Dollars to Donuts
- Ten Times Wins
- Five Times Wins
- Diamond Cherries
- Sevens and Bars
- Chicken Little
- Costume Party
- Heroes’ Realm
- Loco 7s
- Pistols and Roses
- Snow Wonder
- Tahiti Time
- Win Mill
- Gold Rush
- Big Cash Win
- Crazy Camel Cash
- Fantastic Fruit
- Flea Market
- Global Cup Soccer
- Red White and Bleu
- Firestorm 7 Mobile
The full twenty-three-game I-Slots collection includes:
- Cirque du Slots
- As the Reels Turn
- As the Reels Turn 2
- As the Reels Turn 3
- A Switch in Time
- Baby Boomer
- Scary Rich
- Bowled Over
- Cosmic Quest
- Cosmic Quest 2
- Gold Rush
- Fixer Upper
- Heavy Weights Gold
- Hole in Won
- Japan O Rama
- Midway Madness
- Psychedelic Sixties
- Reel Crime
- Reel Crime Art Heist
- Rock On
- Sherwood Forest Fortunes
- The Back Nine
- Wild Safari
- Dollars to Donuts
- Diamond Dragon
- Wishing Cup
- Ten Times Wins
- Windy Farm
- Rise of Poseidon
- Champs Elysees
- Diamond Cherries
- Star Jewels
- 5 Reel Circus
- A Day at the Derby
- All Aboard
- Arabian Tales
- Astral Luck
- Aussie Rules
- Best of Luck
- Blazin Buffalo
- Candy Cottage
- Cleopatra’s Coins
- Coins of Olympus
- Cream of the Crop
- Jackpot Five Times
- Major Moolah
- Money Magic
- One Million Reels BC
- Strike Gold
While there aren’t many other casino games, there are a few that touch on some alternative categories like scratch and wins and bingo. Again, you won’t find video poker or a live casino on malibuclubcasino.com. But, everything that is in the instant play platform is also on smartphones and tablets without exception.
- 30 Ball Bingo
- 80 Ball
- American Bingo
- European Bingo
- Scratch and Win:
- Beach Bums
- Cast for Cash
- Cavalier Cash
- Gunslinger’s Gold
- Itchin 2 Win
- Penguin Payday
- Pirate’s Pillage
- Tiki Treasure
- Other Games:
- Sudoku Box
- Vegas Jackpot Keno
In addition to Rival Gaming, malibuclubcasino.com is most known for its extensive promotional catalog. New players will be welcomed by a three-part bonus. From there, there are daily offers, special one-off opportunities, and a loyalty rewards club which is open to all, but also includes VIP benefits.
Plenty of bonus opportunities are available, but not all players can take advantage of them. The welcome bonus and deposit match offers are only for clients from the US, Belgium, Australia, New Zealand, France, Italy, Sweden, Norway, Finland, and Hong Kong.
Bonuses are “sticky” with this casino. That means that the bonus is your tool to play longer and, hopefully, rack up some extra cash. But, you can’t cash out that bonus play money. If you’re given $20 as a bonus, that $20 will be deducted before any withdrawal is issued.
$50 no deposit bonus PLUS three-part deposit match offers PLUS 20% cash back.
Yes. There’s quite a bit included in the new player reward program. So, let’s go step by step here.
#1: $50 No Deposit Bonus
You don’t need to transfer in any money to claim this bonus, but you will need to make at least a $30 deposit (the minimum required across the board) to be able to cash out anything.
This free play cash comes with a 35x rollover and a maximum cash out amount of $100. If you win more than that on a no deposit offer, you forfeit anything above that amount. Keep in mind that all bonuses are sticky, so the actual play cash is deducted first.
#2: The Deposit Match Offers
There’s a bit of a discrepancy in the offer that’s promoted and the stipulations that are attached to it. I read and reread three deposit matches (200%, 250%, and 300% consecutively). However, in the wagering requirement details, it’s showing matches of 200%, 100%, and 300% and different rollovers do apply.
Even if there weren’t a typographical error, I always recommend everyone to confirm bonuses and all of their conditions before accepting anything. You don’t want to get yourself into a bind and potentially lose out on winnings you earned because of a wagering requirement.
The wagering is listed at 35x that applies to the deposit plus bonus with a maximum cash out that varies from 12x to 15x the starting amount (deposit + bonus). The 100% bonus is noting a 30x rollover, but I have yet to find the 100% match.
Slots and a few of the table games are the only things that will help you achieve your wagering goals. Video poker is listed at 20%, but I didn’t find any games listed in that area.
#3: 20% Cashback
The cashback offer only applies if you take advantage of the three deposit match offers and you lose everything. If so, you can claim a 20% cashback bonus on the deposits you made. If it’s less than $100, it needs to be played up to the minimum $100 withdrawal amount. If it totals more than $100, it can be doubled up to a maximum of $300 within a week and then is eligible for a payout.
Malibu Club offers four different promotions each week. Each has various stipulations, and you may find that some of them rotate in and out of the line-up, so it’s always best to click on the promotions tab and check out the current daily offers.
At the time of this review, the following were offered to registered players.
Reload Bonus: Seven days a week
Loyal players can take advantage of up to seven matching deposit offers every day. One at 100% up to $500, another at 50% up to $500, and five more at 25% up to $500. The first two have a 25x rollover on the bonus and deposit. The latter five come with a 20x provision.
Free Play: Thursdays
You won’t find many details on this particular offer on the site. You would
need to talk to a casino cashier. But, the premise is that if you deposit and
play during the week, you’ll be able to claim a full hour of free play on
Cashback Bonus: Mondays
You could acquire a 10% cashback offer on an unsuccessful week of play if you made a deposit that same week. The percentages go up to 25% weekly as long as you make consecutive weekly transfers into your betting account.
Weekend Free Money: Every Friday through Sunday
Deposits from $30 to $300 qualify you to receive a 200% match up to $600. The rollover is 30x and applies to the deposit plus bonus combination.
Other Special Promotions
Players also receive customized offers sent to them via email that are special promotions on new games. The games and rewards change based on the new additions to the virtual casino floor.
Before I even get into the banking details, I do need to bring to your attention that a $100 minimum withdrawal is mandated by this casino. $100!
That’s incredibly high for recreational players who are playing for fun and not to invest significant amounts of money. Some people are excited to cash out $20 or $50, so $100 will take some potential players of Malibu Club out of contention.
Be sure to keep this minimum in mind when deciding whether or not to accept a bonus reward, as that $100 payout point will apply.
For a site that doesn’t cater to customers who are conservative with their investment, it also doesn’t hit the high end either. The maximum weekly withdrawal comes in at $2,500.
Withdrawals have a 48 to 72-hour pending period before they move on to your financial institution for subsequent processing. During that time, reverse withdrawals are available to you. That means you potentially have up to three days to change your mind and you can’t deposit anything else to your account in the meantime. If you want to keep playing, at whatever level, you have to stop the payout process.
Players from the United States are limited to Visa or Mastercard for deposits and Wire Transfers for withdrawals. Unfortunately, wire transfers incur a $45 fee. So, if you’re an American submitting a $100 payout request, you’re only going to end up with $55 when all is said and done.
- Wire Transfer
The tropical-themed Malibu Club Casino has a Loyalty Rewards program designated by drinks. You start out at the Manhattan level (the drink, not the city) and progress to Mojito, Margarita, and then the Martini as the top level.
Benefits include different bonuses and comp points for every dollar wagered with a higher value as you level up through the program.
As far as dedicated VIP-only offers, there is a VIP help-desk that can handle special request from high rollers of Malibu Club.
Reaching the Malibu Club Casino Customer Service Department:
- Email: [email protected]
- Phone (US): (888) 414-6804
- Live Chat: 24/7
It’s not uncommon for players to have mixed reviews on any customer service department. Winners tend to be kinder, and losers are harsh, for the most part. Different agents will provoke varying opinions as well.
I’ve read some very complimentary reviews on the customer service agents at Malibu Club and have also looked through some actual responses from service representatives, which were concise and polite.
The department is available by phone in addition to email and live chat, so that’s a tick in the positive box.
On the downside, there are many players experiencing payout issues and they are entitled to their frustration and complaints. I did see that some of the public postings provoked action by the casino, so at least there are some steps in the right direction.
Would I Play at the Malibu Club Casino?
I have to go back to the introduction to answer this question, because both the Virtual Group and Malibu Club are currently blacklisted by reputable reviewers and player forums. It’s not a matter of one-off complaints. The organization shows a pattern of non and slow payment issues.
Even if I put that aside and look solely at the information and services provided by malibuclubcasino.com, it still comes up short.
A $100 minimum withdrawal is just way too high, and holding US players’ feet to the fire by forcing them to use a wire transfer service for payouts and then charging $45 each time is just not good business in my opinion.
If you’re a fan of Rival Gaming, you will find the best of their collection that will accommodate your preferences, but you need to be okay with the other elements of the service. While there are plenty of bonus opportunities, the minimum withdrawal can detract from the value of them.
The other issue that’s important to me is the lack of full transparency with ownership and licensing. There are no logos or links in the homepage footer where most competitors offer up their proof of regulation as well as the management team behind the casino. I like to see everything upfront with no questions asked.
It’s hard to get past the blacklist status, the high minimum withdrawal, lack of link to a proper license, and limited menu of banking.
This review was made by: LegitGamblingSites.com Rating: 2.62 out of 5