LeoVegas Casino was founded in 2012, and since then they’ve managed to carve out a niche for themselves in the competitive world of mobile gambling. The site is mainly aimed at players from Northern Europe, and they’re licensed by the prestigious Malta Gaming Authority and UK Gambling Commission.
If you’ve never heard of them, this LeoVegas Casino review should provide a solid overview of what you can expect. I’ve been a sporadic player at the site since 2014, and I’ll provide details on deposit bonuses, gaming software, and even banking options.
Deposit & Cashout Methods
Once you’re ready to open an account with LeoVegas, you’ll find a number of deposit options available. These include the following: Visa, Mastercard, Skrill, Neteller, InstantBank, iDeal, GiroPay, PostePay, and Paysafecard. In most cases, you can expect the transaction to be processed instantly.
Withdrawals are more limited, as the site only offers bank wires or deposits back onto your credit or debit card. While this allows for fast transaction times, I find the overall number of options to be somewhat lacking. There’s a maximum withdrawal limit of 12,000 euros per month, but exceptions are made in the case of progressive jackpot winners.
Deposit Bonuses & Promotions
Most online casinos are pretty bland when it comes to handing out bonus offers, but that’s not the case with LeoVegas. In fact, they may be the only one I’ve encountered that hands out free money based on your country of residence.
To begin with, their welcome package awards 20 free spins when you sign up. From there, you’ll receive another 180 free spins (divided up into 20 per day over the next nine days). Keep in mind, however, that the 200 spins are only available to residents of the following nations: Switzerland, the Netherlands, Germany, Austria, Norway, Finland, Sweden, Australia, and the United Kingdom. These spins are limited to specific slot machines, such as Starburst and Jack and the Beanstalk.
In addition to the free spins, players can receive money based on the following:
- Finland – Customer from this nation can receive up to 700 euros on their first four deposits.
- Sweden –
- Norway – Norwegian players are in luck, as they’re eligible to receive a larger amount than other customers. Over their first four deposits, they can earn an additional 4,000 euros in bonus money.
- United Kingdom – Those who reside in the UK get a maximum of 1,500 pounds over the course of their first four deposits.
- Australia – In addition to the free spins, Aussies get up to 1,000 AUD over their first four deposits.
- Canada – In addition to receiving up to $1,000 over four deposits, Canadian players also get $10 when they sign up.
- Switzerland, Austria, and Germany – Start an account from one of these nations and earn up to 1,200 euros in bonus money over your first four deposits.
- Netherlands – Residents receive up to 1,000 euros in bonus money on their first four deposits. For some odd reason, the bonus spins only start once you’ve made a deposit.
- Everyone Else – If you live anywhere else in the world, your first four deposit bonuses total up to 700 euros.
In order to cash out the deposit bonuses listed above, you’ll need to meet a 35x playthrough requirement. While I prefer to see these amounts in the 25x range, 35x is more in line with the policies of most sites.
Online Casino Software
During the first decade of Internet gambling, all casinos were powered by a single type of software. This is beginning to change, however, as gaming sites bundle multiple types of software together to give their customers a greater selection. I’m a big fan of this strategy, as you tend to get the best games from each, as opposed to a handful of quality titles and a lot of filler.
Currently, LeoVegas runs software from the following companies: NetEnt, Microgaming, Playtech, Cryptologic, Play’N Go, Betsoft, Bally, Rabcat, Elk Studios, SG Gaming, Quickfire, Evolution Gaming, Nyx Interactive, IGT, iSoftBet, NextGen Gaming, Williams Interactive, Genesis Gaming, Quickspin, Thunderkick, Odobo, 2 by 2 Gaming, Lightning Box, and Yggdrasil Gaming.
The above list amounts to 24 different gaming providers, but the bundling software used by LeoVegas ensures that each company compliments the other and avoids any compatibility issues. In fact, I’ve always found my gaming sessions to be smooth and free of technical issues.
Since LeoVegas got its start as a mobile casino, you can count on portable gaming being one of their strong points. You’ll be able to enjoy their games regardless of what mobile platform you use, and the selection is far greater than what most competitors offer for tablets and smartphones.
Since their software draws from more than 20 different gaming developers, you can count on LeoVegas to offer one of the best selections in the industry. There are hundreds of titles to choose from, and fans of slot machines should be especially pleased. If you’re in the mood for table games, you can also enjoy classics such as blackjack, roulette, and baccarat.
While LeoVegas is perfect for slots fans, they do seem to have skimped on other games. Their selection of video poker games is lower than average, and the number of overall tables games is only around 20. Given the number of software providers they’re affiliated with, these numbers should be much higher.
There’s also a live casino option. This is a growing craze in the world of online gambling, and anyone who signs up can see what all the fuss is about.
How Good Is the Service?
If you need to ask a question or voice a concern, you’ll have two options for contacting the LeoVegas customer support. The first is a pair of phone numbers, with one for the UK and the other for Sweden. International rates apply, so even a conversation of average duration can end up costing more than you’d like.
The second option is email, with the following languages supported: English, Swedish, German, Norwegian, Dutch, Czech, and Finnish. Representatives are standing by 24/7 to assist customers, and all the emails I’ve sent in the past have been answered within 24 hours (usually within an hour).
The two drawbacks I’ve noted are a lack of live chat and an emphasis on Swedish-language customers. The latter can sometimes result in tricky phone conversations involving thick accents, but keep in mind that the site is primarily aimed at residents of Northern Europe. The former is especially odd, as most leading casinos have a convenient live chat option.
While LeoVegas serves a wide range of clients, they do keep a list of banned nations. At the moment, residents of the following countries are prohibited from opening an account or even accessing the site: United States, Ukraine, Estonia, Russia, Hungary, Iran, Cyprus, Curacao, Iraq, Afghanistan, Kuwait, Somalia, North Korea, Syria, and Yemen.
A Question of Ethics
One of the leading casino watchdog sites recently took LeoVegas to task for unethical behavior. The casino penalized a player for breaking a rule regarding a maximum wager, deeming a huge win null and void. They did not, however, apply the same rule to the player’s previous wagers that had resulted in losses.
While I’ve never encountered a problems like this on the site, I also make sure to abide by the rules set forth in the terms and conditions section. While the above behavior does make the casino look bad, it could also be argued that the player initiated the situation by violating the same guidelines he agreed to follow during the registration process.
The fact that the casino is licensed by Malta and the UK Gambling Commission also gives me a sense of confidence. These are two of the best and most respected jurisdictions around, and they wouldn’t be associated with a site that routinely cheats its customers.
LeoVegas is recommended to anyone who loves slots. While their selection of table games isn’t quite as impressive, their slots section draws on some of the most popular games from over 20 different designers. This creates a diverse playing experience that few casinos can match, and it’s the best reason to give them a try.