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Highroller Casino Review

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I just discovered Highroller casino right before I wrote this review, and after a quick look around the popular gambling forums, I’m not quite sure how I missed it until now.

This site is generating quite a buzz across the web, with players talking about its unique theme and ongoing rewards. It seems it’s even possible to “mug” other players and take their reward coins, which is definitely a first for online casinos.

As with all my online casino reviews, and all the reviews on this site, I’m going to cover Highroller in detail. By the end of this review you’ll know basically all there is to know about this site and will be able to make an informed decision about whether or not it’s right for you.

Remember, this site doesn’t accept bribes or kickbacks to improve reviews. You’ll find out the truth here, and that’s why you’ll keep coming back for more. Don’t believe me? Read on and you’ll see.


About Highroller Casino

This is the latest casino from Betit Operations Ltd, the company behind Kaboo, Thrills, and Superlenny. They’ve built a solid name for themselves in the “themed” casino niche, and that’s exactly what Highroller is.

Casinos with interactive themes have become somewhat of a craze in recent years, but this is one of the best I’ve seen. The idea is simple – you’ll make your way through a crime-ridden urban metropolis called Metrocity, district by district, reaping rewards as you conquer each block.

This means that you’ll be rewarded on an ongoing basis for doing what you do anyway – playing casino games. I really like casino sites like this, because it means I’ll get a percentage of what I bet back, slightly increasing my odds of winning over the long run, not to mention feeling more engaged by the game-like nature of the theme itself.

Yet Highroller doesn’t just have a cool gimmick, it’s also has a wealth of high-quality games and trustworthy licences from, the UK Gambling Commission and the Malta Gaming Authority.

I’ll outline its various strengths and weaknesses as this review goes on. Ready? You better be… because I’m getting started regardless!

Who Can Play at Highroller Casino?

You can’t play at Highroller if you’re a resident of:

  • United States
  • Australia
  • Argentina
  • Belgium
  • Brazil
  • Bulgaria
  • China
  • Costa Rica
  • Cuba
  • Cyprus
  • Czech Republic
  • Egypt
  • France
  • Greece
  • Greenland
  • Hong Kong
  • Hungary
  • India
  • Indonesia
  • Israel
  • Italy
  • Malaysia
  • Montenegro
  • Morocco
  • Mozambique
  • Myanmar
  • Malaysia
  • Philippines
  • Portugal
  • Romania
  • Russia
  • Saudi Arabia
  • Singapore
  • Slovenia
  • Slovakia
  • South Africa
  • Spain
  • Turkey
  • Yemen
  • Zimbabwe

There are some other restricted territories. Visit Highroller.com and click the terms and conditions section for a full list.

Software Suppliers

It’s crucially important to assess the quality of the software providers at any online casino you’re thinking of playing at. The Highroller games are provided by:

  • Microgaming
  • NetEnt
  • Play’n GO
  • IGT
  • WMS
  • Yggdrasil
  • Thunderkick
  • Elk Studios
  • NextGen Gaming
  • Bally Technologies
  • Big Time Gaming
  • Blueprint Gaming
  • Push Gaming
  • Pragmatic Play
  • Red Tiger Gaming
  • Evolution Gaming

These are all world-class software firms with long, established histories in the industry. Having such a large number of them ensures a diverse gaming experience.

The Good Stuff

Fun Casino Theme Which Rewards Loyal Players

Good Stuff
I really like the whole Metrocity theme of this casino. It’s engaging, makes the overall player experience more fun, and most importantly it rewards loyal players.

The fact that you can participate in a sting and rob other players of their coins is just one example of how Highroller is doing things differently and making the theme as lively and enjoyable as possible.

The “coins” you earn might not seem like much, but if you save them up and trade them in for Super or Mega spins, then win a jackpot using one of those, you’ll soon think differently.

I take my hat off to Highroller for this. I’ve seen interactive themes before, but this beats most of them hands down.

High-Quality Games With Lots of Options

I’m a stickler for checking out games software companies. I have my list of “trusted” names and I tend to avoid the rest unless I research them in-depth first.

Even though Highroller works with over a dozen software firms, there’s not a single name on the list I don’t trust. They’re all highly respected companies, and that means the games are all high-quality, too. For a casino to provide over 750 games without compromising on quality is no small feat.

There’s also a complete selection of games, with no major casino games I can think of left off the list other than craps.

Trustworthy Licences and Verified Game Payouts

There’s no point in playing at a casino which you either can’t win at or can’t get your funds back out of. Sadly, there are too many of those on the web today.

Highroller casino definitely isn’t one of them. It has gaming licences from the UK Gambling Commission and the Malta Gaming Authority. These licences tell me that there’s no funny business going on at this site.

It’s also good to see that Highroller publishes all of its game payouts and has them independently audited. This is the type of transparency that wins my trust!

The Bad Stuff

No Telephone Hotline

Bad Stuff
I always prefer to see a hotline for the old-school types who prefer to pick up the phone and get matters resolved quickly. There are still plenty of them around and there are also many players who hate typing out messages and the time required to do so.

Highroller doesn’t offer telephone support. While the customer service agents are extremely professional and helpful, a hotline would make things even better.

Limited Banking Methods

I’m used to casinos offering lots of ways to deposit and few ways to get money back out, but Highroller doesn’t even offer a lot of ways to get it in to begin with.

Credit cards, debit cards, Paysafecard, and Trustly are literally the only way to move money either into or out of your account. For people like me who prefer to use web wallets like PayPal and Neteller, this is a little inconvenient.

One positive on this note is that these are all fee-free, so that redeems Highroller in the banking department, somewhat.

Game Selection

If you take a quick look at the software providers section above you’ll see that Highroller casino has chosen to work with lots of big names. That equates to a quality range of games for you to play. There are over 750 already and more games are being added as they come out.

I’ll now focus on each game category and list the available games in each. Feel free to skip ahead to the section most relevant to you, or take in the entire spectrum.

Poker

The only digital poker game available is Caribbean Stud poker. There are some others in the live casino, though, which is outlined below.

Highroller does not offer a poker client for download with live tournaments. This is a pure online casino.

Video Poker

Video poker tends to be overlooked by many new casinos, but not this one. The selection of games here is enough to satisfy even the keenest video poker players.

  • Aces and Eights
  • All American
  • Bonus Poker
  • Deuces and Jokers
  • Deuces Wild
  • Double Joker Poker
  • Double Bonus Poker
  • Double Joker
  • Jacks or Better
  • Joker Poker
  • Joker Wild
  • Tens or Better

These games are powered by NetEnt, Microgaming, and Play’n GO. You can play all of them except the Microgaming titles in free-play mode.

Bets begin from just £1 per hand to as much as £50. No matter what your budget you’ll be able to get in on the action.

Needless to say with software providers like these, the actual games themselves are smooth as silk and as good as any I have encountered.

Table Games

A casino just wouldn’t be a casino without cad and table games, right? Happily, Highroller provides plenty of options when it comes to spinning wheels, rolling dice, and turning over cards.

Here’s a run-through of the digital table and card games available:

  • Baccarat
  • Baccarat Pro
  • Baccarat Gold
  • Blackjack Pro
  • Classic Blackjack
  • European Blackjack
  • Single Deck Blackjack
  • Multi-Hand Blackjack
  • Caribbean Stud Poker
  • European Roulette
  • American Roulette
  • French Roulette

These games are powered by NetEnt, IGT, Play’n GO, Red Tiger, and Microgaming. They’re all high-quality and much like the table and card games at hundreds of other online casinos.

I did have to reload the Caribbean Stud game twice before it loaded correctly. Apart from that, there were no issues and I enjoyed the games I played.

It’s possible to play almost all of these games in free play mode if you want to check them out before committing to real money bets.

Slots

Slots are the highlight of this casino. There are hundreds upon hundreds of great games to choose from, and some of the best slots online are listed here.

If you’re after progressive jackpots you’ll be pleased to know there are plenty of jackpot slots, too. I’ll let you know which in the list below offer these life-changing payouts.

Some of the games I recommend checking out include:

  • Wolf Gold
  • Montezuma
  • Divine Fortune
  • Tiki Tumble
  • Moon Princess
  • Book of the Dead
  • Temple Quest – Spinfinity
  • Mega Moolah
  • Northern Sky
  • Gem Rocks
  • Starburst
  • Twin Spin Deluxe
  • Fire Joker
  • Bonanza
  • Gold King
  • Cleopatra
  • Immortal Romance
  • Viking Runecraft
  • Thunderstruck II
  • Bloodsuckers II
  • Gonzo’s Quest
  • Imperial Opera
  • Hall of Gods
  • Mega Joker

This is just a small sample of the available games. There are many more to choose from. I just think these are the best of the bunch and so want to recommend them to you here.

All of these games are flawless in terms of actual gameplay. They load quickly, there are no freezes or breaks (as long as your connection is solid), and you can trust the software. Based on the software providers list, I’d expect nothing less.

You’ll be able to check out some of these slots in demo mode. You’ll need to create an account first, though.

Live Casino

Any casino which fails to offer live games is blind to the future, and thankfully Highroller isn’t one of them. Live games are available from both NetEnt and Evolution Gaming and include:

  • Baccarat
  • Blackjack
  • Blackjack Paris
  • Caribbean Stud
  • Casino Hold’em
  • Dream Catcher
  • American Roulette
  • European Roulette
  • Double Ball Roulette
  • Auto Roulette
  • VIP Roulette
  • Speed Roulette
  • Immersive Roulette
  • Three Card Poker
  • Ultimate Texas Hold’em

Live games generally cost a little more to play than their digital counterparts, but some games offer bets from as little as £0.10 (eg Money Wheel and Roulette). If you want to bet big, some of the roulette games offer bets as big as £5,000 and you can bet up to £10,000 per hand when playing baccarat.

Unlike the digital table and card games, you won’t be able to play any of the live games in demo mode. This is fair enough since the casino has to pay the dealer and live games have higher overheads than digital games.

Other Games

There are a few “novelty” games available at Highroller. These include:

  • Flying Pigs Bingo
  • Volcano Eruption
  • Gorilla Go Wild
  • Call of the Colosseum

This is a small selection, but many casinos don’t offer any at all. These are great if you want to just switch off and have a little fun without having to think.

Promotions

Highroller offers all new players a welcome bonus to get things started. Rather than gimmicky promotions, however, all players who stick around are rewarded with an ongoing supply of “coins’ which can then be traded in for free spins and more. Let’s look at each of the available bonuses one by one.

Welcome Bonus

All new players can claim a 100% deposit bonus up to the value of £100 and 50 free spins on video slots.

The minimum deposit required to be eligible for the welcome bonus is £10. Deposits made by Neteller and Skrill won’t count.

The wagering terms on the welcome bonus are x45. That’s higher than I would ideally like to see, which makes this bonus a little less enticing.

The free spins are given at 10 per day for the first five days. Anything you win must be wagered x35 before you can cash it out. The spins will be available on the following games:

  • Day One – Warlords: Crystals of Power
  • Day Two – Jungle Books
  • Day Three – Gold Lab
  • Day Four – Starburst
  • Day Five – Second strike

This is a decent bonus overall. It could be better if it had lower wagering requirements, but it’s still worth a closer look.

Note that players from Croatia, Ukraine, Latvia, Pakistan, and Thailand are not eligible for this bonus.

Highroller Rewards

This is where the overall theme of Highroller.com comes into play. As explained a little earlier, you’ll be moving along a game map through Metrocity. Your movement is based on your playing habits, and the more you play the faster you’ll move. You’ll even get to build your own personal avatar to play with.

As you play you will accumulate “coins” and will unlock rewards. When you move through an entire district you’ll “level up” and will enjoy an extra juicy reward.

To explain things a little further:

  • As you accumulate coins you can trade them in at the Highroller shop. For example, 20 free spins on Starburst will cost you 100 coins. 10 Mega Spins will cost you 1250 coins. I’ll explain more about those in just a moment.
  • Each time you level up you will be given a special reward. You could get cash in your account, freebies from the store, extra coins, or free spins. Level ups happen every time you’ve made your way through a district, so the more you play the more often they will come.
  • Since Metro city is crime-ridden there are “stings” and “grabbing opportunities” along the way. You can basically get extra coins and rewards through these scenarios. Be careful, though, because if you don’t play for five days you will become vulnerable to stings and can lose your coins. Basically, other players will mug you.

Now let’s take a closer look at some of the rewards you can either win when you level up or trade your coins in for.

  • Spins are free spins valued at £0.01 per pop.
  • Super Spins are free spins valued at £1 per pop.
  • Mega Spins are free spins valued at £3 per pop.

I really like this theme and the way it rewards the most loyal players. I also like the element of suspense, knowing you could be a victim of a digital stickup if you don’t log in and use your coins. It adds an extra element of excitement to things and makes me want to log in and trade my coins in for rewards ASAP.

Do note that different games in the casino help you move through the various districts at different speeds. Slots will always be fastest, so if you like the sound of these rewards it’s best to play them often.

There are a number of casinos with interactive, ongoing games like this built into their theme. As I said earlier, I like this one best of all the ones I’ve encountered so far. Maybe that’s just me, though, since I’m a fan of crime movies and stories.

I’ll take this ongoing rewards system any day over the bonuses I’ve seen 1,000 times before. Well played, Highroller.com!

Banking

Highroller falls a little short when it comes to the number of deposit and withdrawal options available.

There are only four ways to get your money in and the same number of ways to get your money out. This is extremely limited as compared to most other online casinos I’ve played at.

The saving grace here is that all the methods are fee-free. I always like to see that. Every little fee taken could be a winning spin when it comes time to play.

Deposit Methods

  • Credit Card
  • Debit Card
  • Paysafecard
  • Trustly

Withdrawal Methods

  • Credit Card
  • Debit Card
  • Paysafecard
  • Trustly

Come on, Highroller! Surely you want to let us use web wallets and cryptocurrencies? After all, money is money from whichever way it comes.

Customer Service

There are a couple of ways to reach the Highroller.com customer support team, but a telephone hotline isn’t one of them.

Email – Send a message to [email protected] and expect replies to take between 4-12 hours, depending on how busy it is. This is an OK response time as far as email support goes. Obviously, you’ll want to reserve this option for nonurgent situations.

Live Chat – The fastest and best way to get in touch is live chat. You’ll see the little owl with headphones on in the bottom right. Click him at any time and enter your account information to get connected. I had to wait roughly 45 seconds but the operator I connected with was courteous and considerate. She explained the bonus terms as well as some information about games to me.

The customer service options are good, but I’d still like to see telephone support. Highroller, if you’re reading, make it happen!

Would I Play at Highroller Casino?

I’m definitely impressed with my experience at Highroller casino and I recommend you take a few moments to check it out for yourself.

The interactive nature of this casino is truly unique, loyal players will be rewarded generously, the games are second to none, and the customer support agents are super helpful. The only two minor things I’d like to change are the addition of a telephone hotline and the lowering/elimination of wagering requirements on the bonuses.

Sum It Up

If I had to sum it up in one sentence it would be – this is the real deal!

This review was made by: Rating: 4.50 out of 5

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