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EuroGrand Casino Review

EuroGrand Casino

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Over the twenty years that online gambling sites have been in existence, mergers and acquisitions have been a touchy subject. Many of the original owners of these sites had large egos, and that often got in the way of making mergers that would have created mega-casinos to draw the competition. In many cases, mergers or takeovers were left on the boardroom table as a result.

William Hill, who have been around for ages, chose a different approach when it came to online gaming. They used their enormous company to swallow up much smaller online casinos in the mid to late 2000s. Some of these companies were just ready to sell, while others were distressed and in need of a bailout. One casino that William Hill purchased is EuroGrand Casino, which is the subject of our review today.

About EuroGrand Casino

EuroGrand Header

As I just mentioned, EuroGrand is now owned by William Hill International, a massive player in the UK gaming market. Operating since 1934 as a sportsbook, the company added casino and poker and then started creating liquidity via acquisition, including the purchase of EuroGrand in 2009. EuroGrand had launched in 2006, but having the backing of a brand such as William Hill makes it a much more attractive option for players since the merger.

EuroGrand is licensed by the Gibraltar Gaming Authority, which adds to the credibility. Gibraltar is a territory owned by the United Kingdom, and many operators are stationed there due to the very favorable tax laws in that country.

Who Can Play at EuroGrand Casino

EuroGrand, if you didn’t already figure it out from their name, is a casino focused on bringing players from the European market. As a result, there is an extensive list of customers that are not allowed to access the site for real money. William Hill does own loads of other brands that may take your action (unless you live in the U.S. of course) so you can check out some of their sister brands to see.

Here are the countries on the restricted list at EuroGrand Casino.

  • Afghanistan
  • Algeria
  • American Samoa
  • Antarctica
  • Australia
  • Bangladesh
  • Belgium
  • Benin
  • Bhutan
  • Botswana
  • Bouvet Island
  • Brazil
  • British Indian Ocean Territory
  • Bulgaria
  • Burkina Faso
  • Burundi
  • Cambodia
  • Cameroon
  • Central African Republic
  • Chad
  • China
  • Christmas Island
  • Cocos [Keeling] Islands
  • Comoros
  • Congo – Kinshasa
  • Cuba
  • Cyprus
  • Czech Republic
  • Côte d’Ivoire
  • Denmark
  • Djibouti
  • East Timor
  • Equatorial Guinea
  • Eritrea
  • Estonia
  • Ethiopia
  • France
  • French Guiana
  • French Polynesia
  • French Southern Territories
  • Gabon
  • Gambia
  • Georgia
  • Greece
  • Greenland
  • Guadeloupe
  • Guam
  • Guinea
  • Guinea-Bissau
  • Haiti
  • Heard Island and McDonald Islands
  • Hong Kong
  • India
  • Indonesia
  • Iran
  • Iraq
  • Israel
  • Italy
  • Kiribati
  • Latvia
  • Lesotho
  • Liberia
  • Libya
  • Mali
  • Marshall Islands
  • Martinique
  • Mauritania
  • Mayotte
  • Micronesia
  • Mongolia
  • Montserrat
  • Myanmar [Burma]
  • Nauru
  • Netherlands Antilles
  • New Caledonia
  • Niger
  • Niue
  • Norfolk Island
  • North Korea
  • Northern Mariana Islands
  • Palestinian Territories
  • Philippines
  • Pitcairn Islands
  • Poland
  • Portugal
  • Puerto Rico
  • Romania
  • Rwanda
  • Réunion
  • Saint Helena
  • Saint Pierre and Miquelon
  • Samoa
  • Saudi Arabia
  • Singapore
  • Solomon Islands
  • Somalia
  • South Africa
  • Spain
  • Sudan
  • Suriname
  • Svalbard and Jan Mayen
  • Swaziland
  • Syria
  • São Tomé and Príncipe
  • Thailand
  • Togo
  • Tokelau
  • Turkey
  • Tuvalu
  • S. Minor Outlying Islands
  • S. Virgin Islands
  • Uganda
  • United Arab Emirates
  • United States
  • Uruguay
  • Vanuatu
  • Vatican City
  • Wallis and Futuna
  • Yemen
  • Aland Islands

Software Suppliers

As with many of the casinos owned by the William Hill Group, EuroGrand Casino uses Playtech as their software partner. Playtech has been in the business of making quality software since the early days of the online casino industry, and they have built a powerful suite of games.

All these games are available for play at EuroGrand via a downloadable casino client or through your browser.

The Good Stuff

Mobile App!

These days, most people are spending more time in front of their mobile devices than their PCs. The convenience of being able to access everything you need online from the palm of your hand has finally reached critical mass. The gaming industry is well aware of this, with many software companies modifying their games to be mobile-friendly. Unfortunately, the mobile operators have been slow to adapt to this new gaming environment.

The good news for players of EuroGrand (in legal gaming jurisdictions) is that you can find a bespoke app for download! This is fantastic news for players; the downloadable app usually comes along with faster gameplay and better graphics as a whole. While the entire catalog of games isn’t on the app yet, there is no doubt that Playtech is working hard to make sure you will have the same experience through the app as you do on your laptop.

Superhero Content!

One of the best features of the Playtech Casinos is the amount of licensed content they bring to their slot catalog. In particular, I love the partnership they created with DC Comics for the use of some of their superhero characters. I am old enough to have grown up on Christopher Reeve as Superman and Adam West as Batman. With both now having passed, it’s great to log on to EuroGrand and find they are both alive and well in digital form!

The gameplay of these machines is excellent, and it doesn’t hurt that these slots come with a progressive jackpot of over $1 million! I defy you to play these games and not be amused.

The Bad Stuff

Payout Baggage

The previous owners of EuroGrand seemed to have many issues with paying people on time (or at all in some cases). This kind of behavior seemed to be more prevalent in the early days of the online casino world. Even though they are now owned by William Hill and show no signs of similar issues, it is tough for any casino to get away from the haters. Forums are still dogged by pissed off former EuroGrand customers dissuading others from joining the site. Hopefully, William Hill continues to push through to try to make things right with these last complainers.

You probably can’t play there

Sadly, sometimes I write a great review of a casino only to realize that so many of our readers aren’t going to get the pleasure of being able to access it from their country. This applies to EuroGrand; the company is very limited when it comes to who can play their games. So, when you read this review, I want you to focus on two things. First, look at the games from a software supplier perspective, then perhaps look for one of our reviews of a Playtech licensee that will allow players from your country. Second, look at it from the standpoint of their owner, William Hill, and then try to find a WHI casino open to you.

See, it’s all going to be ok!

Game Selection

Ok, enough about the background of the company….let’s get into the good stuff, a review of the great Playtech games you will find at EuroGrand!

Slots

The Playtech slots are one of, if not the best series of slots on the market today. The company has always had the best developers on staff (even poaching them from their competition), and the result is a stable of slots that provide excellent levels of entertainment to players of all experience levels.

Among the themes that are offered in the slots is a whole section of Asian-themed games which offer a very different look and feel to the traditional Western slots. Have a look at a selection of the incredible slots titles at EuroGrand:

  • 8-Ball
  • Ace Ventura: Pet Detective
  • Adventures in Wonderland
  • Age of the Gods
  • Age of the Gods: Furious 4
  • Age of the Gods: King of Olympus
  • Alchemist’s Lab
  • Alien Hunter
  • Amazon Wild
  • A Night Out
  • Archer
  • Baywatch
  • Beach Life
  • Bermuda Triangle
  • Bonus Bears
  • Bounty of the Beanstalk
  • Britain’s Got Talent Star Struck
  • Cat in Vegas
  • Cat Queen
  • Catwalk
  • Cherry Love
  • Chests of Plenty
  • Chinese Kitchen
  • Chippendales
  • Cinerama
  • Cops N’ Bandits
  • Cowboys & Aliens
  • Crazy 7
  • Cute & Fluffy
  • Diamond Valley (25 Line)
  • Diamond Valley (5 line)
  • Dolphin Cash
  • Dolphin Reef
  • Dragon Kingdom
  • Dr Lovemore
  • Farmer’s Market
  • Fei Cui Gong Zhu
  • Fortunate 5
  • Fortune Hill
  • Fortune Jump
  • Fountain of Youth
  • Foxy Fortunes
  • Frankie Dettori’s Magic Seven
  • Frankie Dettori’s Magic Seven Jackpot
  • From Russia With Love
  • Gladiator Jackpot
  • Goblin’s Cave
  • Goddess of Life
  • Golden Games
  • Golden Tour
  • Heart of The Jungle
  • Highway Kings
  • Highway Kings PRO
  • Hot Gems
  • Ice Hockey
  • Ice Run
  • Innocence or Temptation
  • Irish Luck
  • Jackpot Giant
  • Juicy Booty
  • Jungle Boogie
  • Jungle Trouble
  • Kong: The 8th Wonder of the World
  • La Chatte Rouge
  • Land of Gold
  • Leprechaun’s Luck
  • Little Britain
  • Lotto Madness
  • Lucky Panda
  • Magical Stacks
  • Magic Slots
  • Marilyn Monroe
  • Medusa’s Gaze
  • Monty Python’s Life of Brian
  • Monty Python’s Spamalot!
  • Cashback
  • Neptune’s Kingdom
  • Nian Nian You Yu
  • Nostradamus Prophecy Slot
  • Piggies and The Wolf
  • Pink Panther
  • Plenty O Fortune
  • Purple Hot
  • Queen of the Pyramids
  • Queen of Wands
  • Reel Classic 3 Casino Slots
  • Reel Classic 5
  • Rock ‘n’ Roller
  • Rocky
  • Rome & Glory
  • Rubik’s Riches
  • Sherlock Mystery
  • Silent Samurai
  • Silver Bullet
  • Sinbad’s Golden Voyage
  • Si Xiang
  • Skazka
  • Sparta
  • Spin 2 Million
  • Take $5 Million
  • Tennis Stars
  • Thai Paradise
  • Thai Temple
  • The Alchemist’s Spell
  • The Love Boat
  • The Mummy
  • The Pyramid of Ramesses
  • The Riches of Don Quixote
  • The Six Million Dollar Man
  • The Sopranos
  • The Three Musketeers and The Queen’s Diamonds
  • The Winnings of OZ
  • Thrill Seekers
  • Top Gun
  • Top Trumps: Football Legends
  • Top Trumps: World Football Stars
  • Top Trumps Celebs
  • Tres Amigos
  • Vacation Station
  • Vacation Station Deluxe
  • Viking Mania
  • Wacky Waters
  • Wall Street Fever
  • Wanted: Dead or Alive
  • What’s Cooking
  • White King – Bai Shi
  • Who Wants to be a Millionaire

Table Games

After I had spent far too much time trying to win the massive progressive jackpot on Jackpot Giant, I moved on to the Blackjack tables at EuroGrand. The Playtech Blackjack games are available in both single and multi-hand options, and they also offer an excellent array of variants for you to choose from (I tend to stick to classic Blackjack myself).

In addition to all the great Blackjack options, EuroGrand has a full suite of Table games for your enjoyment. Look at all the games ready for you to sit down and play!

  • Baccarat
  • Casino War
  • Red Dog
  • Roulette
  • Craps
  • Pai Gow Poker
  • Single Deck Blackjack
  • Caribbean Poker
  • Sic Bo
  • Pontoon
  • Blackjack Switch
  • Casino Hold ‘Em
  • Let Them Ride
  • Poker Three
  • Tequila Poker
  • Wild Viking
  • Blackjack Surrender
  • Blackjack/American Blackjack/Perfect Blackjack
  • Blackjack Pro
  • Double Attack Blackjack
  • Lucky Blackjack

Specialty Games

Those of you who have read many of my reviews will know that I consider the Specialty Games at an online casino to be more of a “palate cleanser” than anything. These games are usually low stakes games with very high house edge, and I tend to just gloss over them…but then I found the EuroGrand games. They offer two games that are incredibly addictive; Rock, Paper Scissors and Heads or Tails. The simplest of gambling games are brought to life by Playtech, and while I cannot believe I am saying this, I think you have to try them to see what I mean! Here are all the other Specialty Games available at EuroGrand:

  • Keno
  • Casino Reels
  • Final Score
  • Bonus Bowling
  • Genie’s Hi Lo
  • Knockout
  • Wheel of Light
  • Bingo
  • Mahjong
  • Mega Ball
  • Jackpot Darts
  • Scratch Cards
  • Pachinko
  • Around the World
  • Penalty Shootout
  • Rock Paper Scissors
  • Roller Coaster Dice
  • Derby Day Horse Racing
  • Dice Twister
  • Heads or Tails

Video Poker

Ever since they got into the business of making casino software, Playtech has had video poker players in mind. This can be seen in the quality of their current offering which you can find at EuroGrand Casino. The site offers 8 different variants of the game, any of which with multi-hand options. As always, I recommend you look at the pay tables for these games to make the best decision for your money when you sit down at one of these machines.

  • Two Way Royal
  • Jacks or Better (10 hands)
  • Jacks or Better (1 hand)
  • Jacks or Better (50 hands)
  • All American
  • Aces and Faces (1-4 hands)
  • Pick ‘Em Poker
  • Aces and Faces (1-4 hands multi-play)
  • Aces and Faces (25 hands)
  • Deuces Wild (1-4 hands multi-play)
  • Deuces Wild (1-4 hands)
  • Jokers Poker (kings or better multi-play)
  • Jokers Poker (kings or better)
  • Tens or Better
  • Mega Jacks — Progressive
  • Jacks or Better – Multihand
  • Jacks or Better – Progressive

Live Dealer Casino

EuroGrand Live Dealer Games

The Live Dealer options at EuroGrand are the standard games offered by the Playtech platform. While this isn’t the best selection of Live Dealer games, I have ever seen if you haven’t tried the games before I always encourage you to give them a go. Here is what you can play with a Live Dealer on the screen coming from the Playtech studio in Latvia:

  • Baccarat
  • Blackjack
  • Roulette
  • Casino Hold’em

Promotions

With a marketing department like William Hill behind it, you would expect that the promotions available at EuroGrand would knock it out of the park. Well, I don’t want to get your hopes up, as the current set of promotions aren’t exactly eye-popping. I will say that the deposit bonuses are very competitive, which is great to see, but if you are looking for more creative promotions, you may want just to head back to their parent company.

Welcome Bonuses

EuroGrand offers three Welcome Bonus offers:

Exclusive 300% Deposit Bonus & 25 Free Spins

EuroGrand 1st Deposit Promo

To receive your 100% deposit bonus up to £100+ 25 Free Spins, you need to make your first single deposit

of €/$10-£1,999 into your casino account.

Promotional Conditions:

  • New customers
  • Wagering applies (Deposit x 30 + Bonus x 30), restrictions apply, see details here.
  • A minimum deposit of £10 is required to qualify for a bonus.
  • x40 wagering on free spins winnings.
  • Country restrictions apply.
  • Bonus not available if withdrawal

Up To €/$1,000 High Roller Deposit Bonus & 25 Free Spins!

EuroGrand High Roller Promo

Are you a High Roller?

If so, you are entitled to a higher Bonus!

Just deposit a minimum of £2,000 and you will receive an additional Bonus up to £1,000 + 25 Free Spins!

Promotional Conditions:

  • New customers
  • Wagering applies (Deposit x 30 + Bonus x 30), restrictions apply, see details here.
  • A minimum deposit of £2,000 is required to qualify for a bonus.
  • x40 wagering on free spins winnings.
  • Country restrictions apply.
  • Bonus not available if withdrawal

UP TO €/$500 BONUS ON YOUR SECOND DEPOSIT AT EUROGRAND!

Make your second deposit of £10 or more into your casino account and receive the

60% second deposit bonus up to £500 instantly.

Promotional Conditions:

  • Wagering applies (Deposit x 30 + Bonus x 30), restrictions apply, see details here.
  • A minimum deposit of £10 is required to qualify for a bonus.
  • Bonus not available if withdrawal

I like the fact that there is an extra bonus level for high rollers. I tend to try to get the most out of a casino right out of the gate, so to me, it is worth it to add to my initial bonus to get the higher return.

On an ongoing basis, the casino offers its players a bonus based on the deposit method you choose. Here is how that breaks down:

Banking

Any casino that is tailoring their offering to European players has to provide a large selection of payment options. This is not lost on EuroGrand; the fact that they have the backing of William Hill means they are going to get the most favorable rates from processors. You will need to log in and click on the cashier link to see what payment options are available to you in your country of play; they differ greatly based on where you live.

Deposit Options

  • ClickandBuy
  • EcoPayz
  • Maestro
  • MasterCard
  • Neteller
  • PayPal
  • Paysafe Card
  • Ukash
  • Visa Debit
  • Visa Electron
  • WireCard
  • instaDebit
  • Przelewy24
  • iDEAL
  • Sofortuberwaisung
  • Nordea
  • POLi
  • GiroPay
  • EPS
  • Abaqoos
  • eKonto
  • Moneta
  • Euteller
  • Lobanet
  • Teleingreso
  • Multibanco
  • Diners Club International
  • UseMyFunds
  • DineroMail
  • FundSend
  • QIWI
  • Todito Cash
  • Trustly
  • SporoPay
  • Skrill
  • AstroPay Card
  • Direct Bank Transfer
  • AGMO
  • TrustPay
  • WebMoney
  • Yandex Money
  • William Hill cashdirect

Withdrawal Options

  • Bank Draft
  • ClickandBuy
  • Neteller
  • PayPal
  • Visa Debit
  • Visa Electron
  • instaDebit
  • Visa
  • Bank transfer
  • Entropay
  • EcoPayz
  • Skrill
  • WebMoney
  • Bank Draft

Comp Program

EuroGrand offers its players comp points as you play for real money at the tables or slots. It is a standard program that most of Playtech’s licensees offer, with some tweaks depending on your VIP status. Here’s how the site describes the program:

The ‘Comps’ Currency

Every time you make a wager on one of our games, you earn Complimentary Points (‘Comps’) in return. As you keep playing, you simply accumulate more and more Comps until you earn enough to redeem them for a wide range of goodies, such as instant cash, bonuses and much more. Each €/£/$1 wagered is worth 1 Comp*, meaning you are earning back a proportion of your stakes each time you play! In addition to this, the balance of your Comps will increase the longer you play at EuroGrand Casino, so all you have to do is carry on playing your favorite games! There is no limit to a number of Comps you can earn and redeem, so the rewards are endless!

Earn Double Comp Points:

From time to time, we allow you to earn double comp points when playing certain games – it’s double the fun! Just download our software and register yourself a real money account to be eligible.

So don’t wait around for luck to find you – join our loyalty program and let the Comp Points do the winning for you!

*Comp point conversion rates may be altered from time to time depending on your account activity with EuroGrand. You may view your current conversion rate through the Casino Cashier or by contacting our Customer Service team.

VIP Program

EuroGrand VIP

I don’t think a casino can be considered competitive unless they offer their players some opportunity to be a VIP based on their play. EuroGrand does offer you a chance to be a VIP by joining their VIP Club. However, there is not much in the way of detail on how you advance to different levels and the types of offers you will receive by being a VIP. I am trying to do some more digging on the levels, and when I get the information, I will add it to this review. For now, the casino lets you know that being a VIP entitles you to the following:

  • Personal Account Managers providing red-carpet attention
  • Select promotions, bonuses and special prizes
  • Higher betting privileges
  • Faster withdrawals
  • Special events exclusively for VIPs
  • Higher comp points conversion rate

Customer Service

EuroGrand Customer Support Options

William Hill has always been known to have some of the best Customer Service available to players online, and this is no exception when it comes to the EuroGrand brand. The company knows that the less time you have to spend sorting out any issues, you may have, the more likely you will head right back to the tables, so the CS team at EuroGrand is available to you via multiple methods 24 hours a day. If you want to get a live voice, you can reach out to them via their telephone number, or you can use their Live Chat functionality.

They also have an email address; it may take a little longer for you to get a response via email but you will still find a friendly agent on the other end of your message.

Would I Play at EuroGrand Casino?

I have no issues whatsoever with this casino brand. With the backing of William Hill, I feel comfortable that my money is going to be safe. The Playtech software is some of the best in the business, so I know my playing experience will be delightful. The Customer Service team is second to none, so I know that if I have any issues at all, they will be dealt with promptly and professionally. So, I can highly recommend this casino to you…if you happen to live in a country that isn’t on the restricted list, of course.

Take a Look at EuroGrand Casino Today!

This review was made by: Rating: 3.9 out of 5

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