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Cool Cat Casino Review

The Coolest Online Casino! Also Cats!

Cool Cat

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Welcome to my Cool Cat Casino review. I’ll be turning this site inside out and upside down today, looking at it from all the important angles a player might be interested in.

If you’re a first-time reader, welcome, and let me tell you a little bit about how things are done around here. I keep all my reviews real, giving you an insight into the pros and cons of every site I visit and play at.

Unlike many other so-called review sites, I don’t accept bribes or payoffs to gloss over ugly truths. If there’s something you need to know about a casino, I’ll tell you, whether it’s good or bad.

So, let’s get into Cool Cat Casino and see what’s behind the fun name and attractive bonuses.


About Cool Cat Casino

Cool Cat Casino is one of eight casino brands owned and operated by the Virtual Casino Group and has been online since 2002.

This firm at one time had a poor reputation for slow payouts, but it has since turned things around under a new management team and has made great efforts to fix the problems the previous group left behind.

This is a Puerto Rico-licensed casino, meaning – you guessed it – USA players are accepted. That will likely be a sigh of relief for Americans, but don’t rush in just yet. Let’s see how this casino performs under closer inspection first.

This is an RTG-powered casino, and no other software companies have a presence here.

Who Can Play at Cool Cat Casino?

Players from most Middle Eastern and African countries are blocked from playing here.

USA players are accepted, apart from those from New York and Maryland.

Most Western countries, meaning Europe, Australia, Canada, and the USA, are accepted.

For a full list of restricted countries, see the terms and conditions. There’s an easy-to-read PDF sheet showing exactly which countries can and can’t play, and some of the bonus restrictions according to location.

Software Suppliers

All of the games at Cool Cat Casino are provided by RTG. This software firm has been around since 1998. That makes it one of the “originals” of online casino gaming.

RTG games aren’t as well known as those from Playtech, IGT, and others, which have unseated it in recent years. That said, there’s nothing to worry about regarding game quality. They’re up there with the best.

The Good Stuff

There’s an Excellent Video Poker Selection

Good Stuff
I’ve said it before, and I’ll say it again: video poker is overlooked at far too many casinos.

Each time I play casino games, I spend hours at the video poker machines. I’m glad to see no less than 14 video poker variants available at Cool Cat Casino.

There’s no feeling quite like landing a Royal Flush and watching your bankroll multiply. Check out some of these games, even if you don’t normally.

USA Players Openly Accepted

American players have had a difficult time finding online casinos which accept them since the UIGEA was passed in 2006.

This casino is one of the few that still accepts US players, despite what the regulations may say.

It’s Crypto-Friendly

If you’re one of the early adopters who has started using Bitcoin, you’ll already know how much easier it makes sending global payments.

You can make both deposits and withdrawals at Cool Cat Casino using this revolutionary cryptocurrency. I advise you to do so if that’s an option for you.

The Bad Stuff

No Sports Betting

Bad Stuff
I’m a big fight fan, and there’s nothing I enjoy more than watching my bets come in on UFC events and boxing matches as I play roulette or slots.

Unfortunately, there’s no sports betting option at this casino. It’s all about casino games here. I’ll just have to bet on my mobile app while playing here on my desktop, instead!

Potential Delays with Payouts

Cool Cat has, in the past, had some complaints about taking too long to clear payouts. It’s under new management now and is working around the clock to clear its name of such associations.

That said, it’s still worth noting that in the terms and conditions it clearly states that the casino has up to 10 days to clear withdrawals. That could be a problem if you’re in a rush to get your money, but it doesn’t have to be if you’re playing for fun with the money you can afford to wait for.

Game Selection

Games

In recent times, there have been lots of casinos launched with a specific focus on one or two types of game. For example, there are casinos which cater almost exclusively to slots players, and apps which are for blackjack only.

Those are all well and good, but I’m a player who likes a little bit of everything, depending on my mood. Cool Cat Casino provides a selection which should keep most types of player satisfied and gives you the freedom to dabble in a little of this and a little of that.

Let’s take a closer look at exactly what’s on offer, shall we?

Poker

If you’re hyper-competitive and love nothing more than playing in global tournaments against other poker players, you might be a little disappointed here. There are three casino poker games, meaning you’ll be playing against the house rather than other players.

Your poker options include:

  • Pai Gow
  • Tri Card Poker
  • Three Card Rummy

These are all RTG-powered games. They’re fine in terms of gameplay, with no jumps, freezes, or annoyances like that. However, they do look a little dated.

It’s possible to play these games in practice mode, but if you want to get straight into real money bets, you can play from £5 at the low end to as much as £250 at the upper limit.

Video Poker

I love video poker, and I’m always happy to see a healthy offering of what is my second-favorite game (after slots). Too many casinos don’t consider video poker important, but Cool Cat Casino gives it a fair representation, with over a dozen variants available for instant play.

You can choose from:

  • Aces and Eights
  • All American
  • Bonus Deuces Wild
  • Bonus Poker
  • Bonus Poker Deluxe
  • Deuces Wild
  • Double Bonus Poker
  • Double D Bonus Poker
  • Double D Jackpot Poker
  • Double Jackpot Poker
  • Jacks or Better
  • Joker Poker
  • Loose Deuces
  • Sevens Wild

The quality of these games is standard. They’re not much different from those you might have played at many other online casinos. The graphics are sharper than some of the table games, though.

You can bet from as little as $1 to as much as $25 per hand. If you want to check out a variant you aren’t sure about, Cool Cat Casino gives you a fun balance of $10,000 to start off with.

Table Games

No casino would be complete without baccarat, blackjack, and roulette. Those games are exactly what’s on offer here.

There are a few variants of each, as follows:

  • American Roulette
  • European Roulette
  • Baccarat
  • Classic Blackjack
  • European Blackjack
  • Face Up 21
  • Let ‘Em Ride
  • Match Play 21
  • Perfect Pairs
  • Pontoon
  • Suit ‘Em Up
  • Super 21
  • Craps

I’m glad to see that this casino has provided more than just a couple of digital games. While most casinos are squeezing them about and replacing them with live games, Cool Cat Casino seems to be taking the opposite approach.

These are all RTG games and can be played with your fun balance if you aren’t ready to commit. As with the poker games, some of them look like a throwback to the early days of online casinos, but they play fine.

Once you’re ready to bet for real money, you can play from as little as $5. This is a much higher minimum bet than most casinos, some of which you can play at from just $0.10 per hand/spin.

Slots

RTG video slots aren’t as popular as the likes of NetEnt or Microgaming, but they are a lot of fun once you get into them. In fact, it’s my experience that many of the base-game jackpots offered in these games are larger than what many other software providers offer.

I recommend checking out the following games:

  • Achilles
  • Bubble Bubble
  • Builder Beaver
  • Cai Hong
  • Cash Bandits
  • Cleopatra’s Gold
  • Cool Cats
  • Coyote Cash
  • Crystal Waters
  • Diamond Dozen
  • Dragon Orb
  • Eagle Shadow Fist
  • Enchanted Garden II
  • Eternal Love
  • Food Fight
  • Ghost Ship
  • God of Wealth
  • Golden Lotus
  • Hen House
  • Jumping Beans
  • Mister Money
  • Paydirt
  • Ronin
  • Texan Tycoon

As with the other games, it’s possible to play with your $10,000 fun balance. If you want to check out the features of a given slot, this is the ideal way to do so.

I always give a casino extra credit for showing the world its games without asking for a real money commitment. It shows confidence in the quality.

Other Games

Sometimes it’s nice to change it up and just play some mindless instant win games, isn’t it? If you get sick of the same old casino games, Cool Cat provides a couple of games to cool off with. These include:

  • Keno
  • Treasure Tree

Promotions

Promo

I can tell everything I need to know about an online casino in roughly two minutes of digging around in the bonus section.

If the terms are predatory and the bonuses unrealistic, I click that little x button and head off to another site. However, if the bonuses are generous and fair, there’s a good chance the casino in question has integrity and knows how to look after its players.

In this section, I’ll take a look at what’s on offer for Cool Cat Casino players. I’ll look closely at the terms and conditions, too, bringing the small print out into the light.
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No-Deposit Bonus

All new players are entitled to a $25 no-deposit bonus chip. If you wish to claim it, you’ll need the bonus code COOLEST25.

If you decide to play slots or keno, the wagering requirements on this bonus are 30x. If you decide to play table games, then the wagering requirements rise to 60x.

In any case, the maximum cash-out is 1x. You won’t be winning any big jackpots with this, but it’s a great way to check out what the casino has to offer and get in a little action without any risk.

330% Welcome Bonus

This welcome bonus is a 330% deposit match. You’ll need to make a minimum deposit of $50 and use the bonus code COOLWELCOME. You’ll also get 50 free spins on Popinata.

The wagering requirements on this bonus are 5x. That’s not bad at all, and with a little luck, you stand a chance of cashing out what you win. Keep in mind, though, that the actual bonus amount itself is non-cashable.

250% Welcome Bonus

If you prefer this bonus, it’s a 250% deposit match with no cash-out limits.

You will still need to make a minimum deposit of $50, though, and 15x wagering requirements will apply.

Use the bonus code ALLCOOLGAMES to claim this offer.

Cool Cat Lotto Bonus

Each deposit you make earns you a ticket to the Cool Cat Lotto. Each draw gives you the chance to win $1,000.

While every deposit counts, the bigger your deposit, the bigger the potential multiplier if you win. This is to counteract players who might want to make five $100 deposits instead of one $500 deposit, maximizing the number of tickets and chances to win.

VIP Exclusive Bonuses

Once you make the cut to enter the Cool Cat Casino VIP club, you’ll be able to avail of six different bonuses. These include:

  • A 280% deposit match to use on slots or keno.
    • You’ll need to deposit at least $50, and there’s no maximum cash-out or wagering requirements. The code IMAVIP280 is needed to unlock this.
  • A 490% deposit bonus to use on slots or keno.
    • You’ll need to deposit at least $30. There are 30x wagering requirements and 10x maximum cash-out requirements. The code IMAVIP490 unlocks this offer.
  • A 250% deposit match which can be used on all games.
    • A $30 minimum deposit is needed, as is the bonus code IMAVIP250. There are no wagering requirements, and there’s no maximum cash-out clause.
  • A 260% bonus on slots and keno only.
    • This requires a minimum deposit of $50 and the use of the bonus code IMAVIP260. There’s no maximum cash-out, and no wagering requirements apply.
  • A 650% deposit match on slots and keno games only.
    • This requires a deposit of at least $30. 30x wagering requirements and a 10x maximum cash-out apply. You’ll need the bonus code IMAVIP650.
  • A 210% deposit bonus with all games allowed except blackjack.
    • You’ll need to make a minimum deposit of $50 to redeem this. There are no wagering requirements and no maximum cash-out clauses. Use the bonus code IMAVIP210.

Banking

There are a decent number of ways to make deposits and withdrawals at Cool Cat Casino. There are just a few ways to do both, but most players should be able to find a banking method which suits them.

There are no explicitly stated fees, but in the terms and conditions, it does say a $40 fee can be applied to any withdrawal. I asked the customer service agent, and she assured me this would only apply to bank wire withdrawals. I still don’t like that it’s in there, though.

Cool Cat Casino has had some complaints about wait times in the past, but it seems to be getting its act together in this regard. In the terms and conditions, the casino reserves the right to clear all payments in “up to 10 days,” but it seems that in reality, things will move faster than this.

I’m glad to see Bitcoin in the lineup here. It’s my preferred payment method, and I always highlight when a forward-thinking casino offers it as a banking method.

Deposit Methods

  • Credit Cards
  • Debit Cards
  • Neteller
  • Bitcoin

Withdrawal Methods

  • Neteller
  • Bitcoin
  • Bank Wire
  • Check

VIP Program

Cool Cat Casino offers a VIP club with five distinct levels. Like all VIP clubs, the higher the level you reach, the greater the rewards.

Level 1 – Cheddar

  • Access to extra bonuses
  • A $100 welcome chip
  • One comp point for every $1,250 wagered
  • 10% monthly insurance

Level 2 – Dodger

  • Access to exclusive Cool Cat bonuses
  • A $150 welcome chip
  • One comp point for every $1,000 wagered
  • 20% monthly insurance on losses
  • Higher table limits

Level 3 – Bouncer

  • Access to exclusive bonuses
  • A $250 welcome chip
  • One comp point for every $750 wagered
  • 30% insurance on monthly losses
  • Higher table limits
  • Faster withdrawals
  • A personal account manager

Level 4 – Coolcat

  • Access to exclusive bonuses
  • A $500 welcome chip
  • One comp point for each $500 wagered
  • 40% monthly insurance
  • Higher table limits
  • Faster withdrawals
  • Your own personal account manager
  • Unique gifts on special days, such as your birthday

Level 5 – Coolcat Elite

  • Access to even more exclusive bonuses
  • A $1,000 welcome chip
  • One comp point for every $300 wagered
  • 50% monthly insurance on losses
  • Higher table limits
  • Faster withdrawals
  • Luxurious prizes and gifts
  • Invitations to special events
  • A VIP account manager
  • Access to special, tailor-made bonuses

This is an excellent VIP program and is well worth participating in, especially if you’re a high roller who can make it to the upper levels.

Customer Service

HelpEmail – If you can wait up to 24 hours for a reply, send a message to [email protected] This isn’t a terrible response time (I’ve seen several days before), but it could be faster.

Live Chat – This is always the best way to get in touch with urgent matters. Live chat agents are available 24/7, and Karen, who I got connected to, was more than happy to explain some of the bonuses to me. I am very happy with the overall level of service I received and the response times.

Telephone Hotline – A casino which offers telephone support always gets cool points from me. I didn’t call them myself since live chat more than sufficed, but it’s good to know the option is available.

There’s a toll-free number for North American players and an international number, as follows:

Toll-Free: 1-888-441-6693

International: 1-678-349-0349

Customer service is one of the most important elements at any online casino. If it’s subpar, it can ruin an otherwise great experience.

I can confirm that the customer support at Cool Cat Casino is as good as any anywhere else. You’ll feel valued and listened to, and that’s the way customer service should be.

Would I Play at Cool Cat Casino?

I recommend Cool Cat Casino to those who like to play a little bit of everything and who like generous VIP programs and bonuses.

If you’re used to thousands of slots from lots of providers, this might not be the best choice for you. But if you’re content with RTG slots, and there are some great ones in that lineup, then you’ll be fine here.

The best way to find out if Cool Cat Casino is right for you is to visit. A review can only tell you so much. Why not head over and visit it now to see what your gut tells you?

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This review was made by: Rating: 4.38 out of 5

Ted commented: 24 Sep 2019
Been waiting on a $500 withdrawal since August 7th 2019 I still haven't received anything and today is the 24 of September 2019
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