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Casino.com Review

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When the internet first became a thing in the 1990s, some very clever folks figured out that securing certain URLs was going to make them very wealthy. As a result, very quickly many of the common search terms had been snapped up, including many that were gambling-related.

But what happened to those URLs? Some of them were sold, some put a price too high on them, and as a result, they remain unused.

The casino we are reviewing today has one of these URLs: Casino.com. As you can imagine, this casino is right in the crosshairs of being searched online and has one of the easiest names to remember for any players.

However, are these guys any good? Let me tell you in this detailed, honest review of the site.

About Casino.com

Casino.com Header

In its current format, Casino.com has been in operation since 2008 (it was a casino software website before the URL was sold). The casino is owned and operated by Mansion Gaming, a huge Asian corporation that has been in the land-based and online casino business for over 2 decades. While some of their other brands are focused on Asian players, they use Casino.com to attract a more global audience; this is not shocking given the URL is so easily searched.

Casino.com is licensed by both the Gibraltar Gaming Authority and the UK Gambling Commission. This allows the company to focus on bringing in players and tells a good story that the parent company has passed the due diligence necessary to be awarded these licenses.

Who Can Play at Casino.com?

While the casino has several sites that are tailored for players from different countries (something I will detail a little later on), there is also a healthy list of countries that are restricted from play here. Most of this is due to their UK Gambling Commission license, as well as their relationship with their software vendor. As a result, players from the following countries are not allowed to play at Casino.com for real money:

  • Antigua and Barbuda
  • Australia
  • Austria
  • Belgium
  • Bulgaria
  • China
  • Colombia
  • Cyprus
  • Czech Republic
  • Estonia
  • France
  • Germany
  • Greece
  • Hong Kong
  • Hungary
  • India
  • Indonesia
  • Iran
  • Ireland
  • Israel
  • Japan
  • Libya
  • Lithuania
  • Macau
  • Malaysia
  • Mexico
  • Romania
  • Russia
  • Singapore
  • Slovakia
  • Slovenia
  • South Korea
  • Spain
  • Thailand
  • Turkey
  • Ukraine
  • United States

Software Suppliers

For this casino, Mansion is using Playtech software. This is no surprise; the company uses it for some of their other brands, and Playtech is one of the top software suppliers in the industry today. Despite the fact that they limit access to their games from certain countries, you are still going to find some of the best choices when it comes to game selection and bonus games at Casino.com.

The Playtech software is available for play in three formats: you can download the casino client to your machine, or access the games via your browser in their Instant Play format. Also, you can find many of the games if you are using your mobile device by heading to the Casino.com site via your device’s browser.

The Good Stuff

Bonus Terms and Conditions

These can always be a bit confusing given that each game usually has its own conversion rate. However, at Casino.com, the site is not only upfront about how play is calculated, but the percentages they use for each game are aggressive compared to many casinos out there. Here is the contribution table for earning bonus dollars:

Game CategoryWager Percent Contribution
Slots (all varieties)100%
Scratch Cards100%
Pai Gow (all varieties), Red Dog25%
Casino Hold’em (all varieties)25%
Roulette (all varieties including Wild Vikings and Wheel of Light)25%
Baccarat (all varieties)20%
Blackjack (all varieties excluding Blackjack Switch & Pontoon)20%
Stravaganza20%
Craps (all varieties), Sic Bo (all varieties)20%
Video Poker (all varieties)20%
Blackjack Switch , Pontoon (all varieties)5%
Lucky Wheel (Spin a Win)5%
All double options on slots & Video Poker (all varieties)0%
Jacks or Better, Fortunate Five (all game types), Gold Rally, Everybody’s Jackpot0%
All other games100%

As you can see, games like Blackjack and Craps work on a 20% weighted scale; some casinos drop that all the way down to 1% in some cases!

Come Play the GIANT!

Good Stuff
One of the things I like the most about the Playtech games is the Jackpot Giant progressive slot machine. This game is part of the Playtech Network progressive, meaning that all the casinos that offer it pool their progressive contributions, growing the jackpot at a faster rate. Today, you will find the jackpot amount at over 9 million USD for this game alone; there are loads of other progressives at Casino.com that aren’t quite as high.

The Bad Stuff

Payout Delays

Bad Stuff
Now, I will say that I am happy that the casino is upfront about these Terms and Conditions, but that doesn’t make me any more comfortable with them. Currently, all deposits have a48 hour internal hold on them before being sent to the processor of choice. This means in many cases it can be at least 4-5 days before you get your money, which is a little long considering how quickly other casinos can process these transactions.

Not Enough Ongoing Promotions

I am always surprised when I see only a few promotions available at a casino; there isn’t much effort that has to be put into a good series of ongoing promotions, so it just seems like laziness on the part of the marketing department. Given the ownership group behind Caisno.com, I expected better promotions than I found when I logged on.

Game Selection

Slot Machines

Casino.com Slots

The Playtech slots are some of the best in all of the online casino landscape. Not only have they built games that play quickly and have excellent pay lines, but the company has also entered into a content licensing agreement with major entertainment brands. This means you are going to see titles with names and characters that are very familiar to you. There are hundreds of options available, but here are some that I wanted to highlight for you:

  • Ace Ventura: Pet Detective
  • Adventures in Wonderland Deluxe
  • Age of the Gods
  • Age of the Gods: Fate Sisters
  • Age of the Gods: Furious 4
  • Archer
  • Atlantis Queen
  • Batman & Catwoman Cash
  • Batman & Mr. Freeze Fortune
  • Batman & The Batgirl Bonanza
  • Batman & The Joker Jewels
  • Batman & The Penguin Prize
  • Batman & The Riddler Riches
  • Britain’s Got Talent Star Struck
  • Buffalo Blitz
  • Captain’s Treasure 9 line
  • Captain’s Treasure Pro
  • Cowboys & Aliens
  • Crazy 7
  • Daring Dave & the Eye of Ra
  • Deal or No Deal: The Banker’s Riches
  • Deal or No Deal: World Slot
  • Desert Treasure
  • Desert Treasure II
  • Diamond Valley (5 line)
  • Dolphin Cash
  • Dolphin Reef
  • Dragon Kingdom
  • Dr Lovemore
  • Easter Surprise
  • Esmeralda
  • Everybody’s Jackpot
  • Fairest of Them All
  • Fei Cui Gong Zhu
  • Fei Long Zai Tian
  • Fields of Fortune
  • Ice Run
  • Irish Luck
  • Jackpot Giant
  • Jurassic Island
  • Kong: The 8th Wonder of the World
  • Land of Gold
  • Legacy of the Wild
  • Leprechaun’s Luck
  • Little Britain
  • Miss Fortune
  • Monty Python’s Life of Brian
  • Monty Python’s Spamalot!
  • Pink Panther
  • Plenty O Fortune
  • Purple Hot
  • Queen of the Pyramids
  • Queen of Wands
  • Superman: The Movie
  • Superman II
  • Thai Paradise
  • Thai Temple
  • The Alchemist’s Spell
  • The Flintstones
  • The Jazz Club
  • The Love Boat
  • The Mummy
  • The Riches of Don Quixote
  • The Six Million Dollar Man
  • The Three Musketeers and The Queen’s Diamonds
  • Time For a Deal
  • Top Gun
  • Top Trumps: World Football Stars 2014
  • Top Trumps Celebs
  • Tres Amigos
  • Ugga Bugga
  • Vacation Station
  • Vacation Station Deluxe
  • Viking Mania
  • Wacky Waters
  • Wall Street Fever
  • White King – Bai Shi
  • Who Wants to be a Millionaire
  • Wu Long
  • Wu Long Jackpot
  • Yu Huang Da Di – Jade Emperor
  • Zhao Cai Jin Bao
  • Zhao Cai Jin Bao Jackpot

Table Games

Casino.com Table Games

I have been playing Playtech’s Tables Games for as long as I can remember. When they came onto the scene in the early 2000s, many industry experts were blown away by how detailed the games were, and the quality of each game rivaled software that had been around for years. If you want to try one game in particular to see what I mean, give the Pai Gow table a try. The game is straightforward to play but shows off the graphics that I mentioned above. Here is the list of all the table games available for you at Casino.com:

  • Lucky Blackjack
  • Blackjack Switch
  • Pontoon
  • Blackjack Surrender
  • Blackjack
  • Perfect Blackjack
  • Progressive Blackjack
  • Blackjack Pro
  • Baccarat
  • Casino War
  • Red Dog
  • Roulette
  • Craps
  • Pai Gow Poker
  • Keno
  • Single Deck Blackjack
  • Caribbean Poker
  • Sic Bo
  • Pontoon
  • Around the World
  • Blackjack Switch
  • Bonus Bowling
  • Casino Hold ‘Em
  • Derby Day Horse Racing
  • Dice Twister
  • Heads or Tails
  • Jackpot Darts
  • Let Them Ride
  • Mahjong
  • Mega Ball
  • Pachinko
  • Penalty Shootout
  • Poker Three
  • Rock Paper Scissors
  • Roller Coaster Dice
  • Tequila Poker
  • Wild Viking
  • Bingo
  • Casino Reels
  • Final Score
  • Genie’s Hi-Lo
  • Knockout
  • Wheel of Light

Live Casino

Casino.com Live Casino

Playtech has built their own Live Dealer studio and now offers it to all of their licensees as part of their agreement. These games allow you to sit in your house and play against a real person dealing cards via live stream. At Casino.com, you can play the following games against another human:

  • Roulette
  • Blackjack
  • Casino Hold’em
  • Hi-Lo
  • Baccarat

Video Poker

Casino.com Video Poker

If you are a fan of video poker like me, then you are going to like what you find at Casino.com. They have several variants that you are going to recognize, and many of those games are available in multi-hand versions. Also, the 2 Ways Royal game has a pay table that pays 99.8%, as close to even odds as you are going to find in any casino. I recommend you set aside some time if you start to play these games; they are very enjoyable, and you could find an hour slip away before you know it.

  • 2 Ways Royal
  • Two-Way Royal
  • Jacks or Better (1 hand)
  • Jacks or Better (10 hands)
  • All American
  • Aces and Faces (1-4 hands)
  • Aces and Faces (1-4 hands multi-play)
  • Jacks or Better (50 hands)
  • Pick ‘Em Poker
  • Deuces Wild
  • Deuces Wild
  • Jokers Poker (kings or better)
  • Jokers Poker (kings or better multi-play)
  • Tens or Better
  • Mega Jacks — Progressive
  • Jacks or Better — Multihand
  • Jacks or Better — Progressive
  • Aces and Faces (25 hands)

Promotions

As mentioned, I would like to see more promotions than I currently found on the site, but here are a couple that I want to tell you about in more detail.

Welcome Bonus

The Welcome Package from Casino.com is a hybrid of Free Spins and a Match Bonus. Upon creating your account, you are awarded 20 free spins of the Age of God slot machine. That is a nice touch, as it gives you the chance to try a game and possibly win money without having to make a deposit. Following that bonus, you can make your first deposit and receive a match bonus of 100% up to $400 along with 180 more Free Spins. This is a comparable bonus to many of the casinos that I have reviewed. The wagering requirement for this promotion is 40x, and you cannot use any other bonus code until you have completed this one without voiding the welcome package.

Red or Black

This is a weekly deposit bonus that gives you the chance to choose between two different bonuses. Here is how it works:

Enjoy a weekly chance to grab something extra at the casino when you choose from one of TWO fantastic bonuses – available to play on ANY game!

Simply pick the offer you want and deposit using its code:

  • Use code RED to get 100% extra up to $400 with 40x wagering
  • Use code BLACK to get 50% extra up to $400 with 20x wagering
  • Promo period: 00:01 – 23:59 (GMT) EVERY Wednesday

I personally love this promotion; to me, taking the lower bonus amount with half the wagering requirement is a no-brainer, and I recommend that all my readers use this bonus code every Wednesday!

Banking

It comes as no surprise that there are many payment options for players at Casino.com, regardless of where you live. As soon as you log on to the website, you can click on the payment methods page and see an overview of the methods available in your country.

Deposit Options

  • ClickandBuy
  • EcoPayz
  • Laser
  • Maestro
  • MasterCard
  • Neteller
  • PayPal
  • Paysafe Card
  • Switch
  • Ukash
  • Visa Debit
  • Visa Electron
  • Visa
  • Entropay
  • Internet Banking
  • Skrill
  • Boku
  • WebMoney

Withdrawal Options

  • Maestro
  • Neteller
  • Visa Electron
  • Visa
  • Skrill
  • Wire Transfer
  • Check
  • Envoy
  • MyCitadel
  • WebMoney

Comp Program

There is a Comp Program in place at Casino.com. You earn points when you play any of the games at the site for real money. You can then redeem these points for cash, at an initial rate of $10 for every 400 points you have in your account. As you progress along the VIP track, you can increase the rate of earning points as well as the conversion rate to real cash.

VIP Program

Casino.com VIP

This site prides themselves on their VIP program; they are quick to tell you that this is a lifetime program. What that means is that once you are qualified to be a VIP, you will never not be a VIP (you can drop tiers of course). Let’s start by looking at what it takes to become a VIP at this casino:

“To qualify as a Casino.com VIP, you need to have accumulated 20,000 loyalty points and deposited a minimum of $3,000/2.200€.
To qualify as a Casino.com VIP Elite, you need to have accumulated 50,000 loyalty points and deposited a minimum of $24,000/17.600€.
Every time you play – whether on your computer, mobile or tablet, you earn loyalty points.
Once you become a VIP, you’ll be contacted by one of our VIP Account Managers who will issue your personal invitation, initiating your superior service and exclusive benefits.

So, that seems pretty straightforward to me, which is excellent. Confusing terms can turn a player off, and they certainly don’t want to lose a potential VIP player!

When it comes to rewards, here is the breakdown of what you will receive when you become a VIP:

  • Your own personal account manager – responsible for providing you with the highest level of service and best casino VIP experience available.
  • Exclusive promotions & reloads – you’ll enjoy exclusive promotions tailored to you and be kept up-to-date with future events.
  • Special gifts – we’ll help you celebrate those important moments. Birthdays, anniversaries or simply because you deserve to be treated.
  • VIP only events – a day at the football field, tickets to the theatre, or a hospitality package at an exclusive casino, you’ll be guaranteed a day to remember.
  • Higher loyalty point conversion rates – as a VIP you will enjoy higher redemption rates for your loyalty points and get up to 433% more cash for your loyalty points than a regular player.
  • Faster withdrawal times – enjoy your winnings more quickly.
  • Higher deposit limits – enjoy higher limits on funding your account.

Again, these are straightforward perks, and I like that they have a table that shows you what each tier receives. I want to highlight the VIP Elite tier, which is the top tier. If you make it to that level, you can expect to be invited to amazing events; they have taken players to F1 Races and other VIP events in different countries. Overall, I like what I see with this program.

Customer Service

Casino.com wants to make sure that you are able to have your issues solved any time of day, so they offer their players 24/7 customer support. If you need to reach one of the CS agents, I would suggest giving them a call; they have toll-free numbers for most countries, which is a nice touch. Once you have created an account, you have access to their Live Chat operators, which can also get you answers promptly. Should your issue require more detail, then I would suggest emailing their support address.

Would I Play at Casino.com?

Considering the high-profile name of this casino, I was concerned at first that it wouldn’t live up to the hype. However, I think this casino overall, provides an excellent opportunity for players who are looking for a great piece of software. Along with Playtech’s great games (and their Live Dealer options), the casino offers great Comp and VIP programs, really focused on making you a long-term player with the site. While they could improve their promotions department, I can still recommend Casino.com to my readers.

Join Today at Casino.com!

This review was made by: Rating: 3.9 out of 5

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