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Caribic Casino Review

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OVERALL RATING:
Reliability:
Software & Games:
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Customer Service:

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“Live Casino Games In Caribic Style!” is how I was greeted when I first started my research for this review. Caribic Style? That I had to learn more about. On their homepage, this casino touts that they want to bring people back to “fair and honest online gambling.”

Their “Caribic” theme is meant to have you immersed in good vibes while you are playing the games. All this is lovely, however, does this casino actually deliver a great player experience?

I am here to bring you a fair and honest review of this site.

About Caribic Casino

Caribic Casino

Caribic Casino was launched in 2015 and is owned and operated by Everymatrix Ltd. This company has offices in both Curacao and in Malta, and both sets of corporate information are available for viewing on the Caribic homepage. The casino is licensed in both of these countries as well; this may be a bit of overkill, but I never complain when a company goes through the process of applying for these designations.

As far as I can tell, Caribic has no history of major player complaints. All casinos will have some people who have their issues, but every issue I encountered online seemed to be dealt with by the casino in an open forum and cleared up with no incident. This also makes me happy because many times casino operators can just wash their hands of a complaining customer.

Who Can Play at Caribic Casino?

With licenses from Curacao and from Malta, the list of restricted countries at Caribic can seem mildly confusing. If they didn’t have the Malta license, I would have assumed they would be taking action from American players, but adding that valuable European license gives the company more credibility. As a result, these are the countries that are not allowed to play at this casino:

  • Curacao
  • Denmark
  • Spain
  • France
  • United Kingdom
  • French Guiana
  • Alderney
  • Guadeloupe
  • Hungary
  • The Isle Of Man
  • Sri Lanka
  • Palestine
  • Portugal
  • Reunion
  • Romania
  • French Southern Territories
  • United States

Software Suppliers

Ok, let’s get to the real reason you are reading this review: the games themselves! I will start with the list of software suppliers that they have chosen for this brand. Have a look at this group of partners:

  • Net Entertainment
  • Microgaming
  • Evolution Gaming
  • Lega
  • Viva Gaming
  • Endorphina
  • Join Games

This is a fantastic start to my review of the casino; there are some high-quality companies there, and with NetEnt and Microgaming, I have an excellent feeling about what I am going to see in the casino lobby. I don’t know too much about the other providers, but a quick scan of the casino lobby (you can filter games by the different vendors) leads me to believe the casino is not leaning on them too much for content.

The Evolution Live Dealer games are the best out there in my opinion. All these games are presented to you in Instant Play format – no download required. This means that you can use your login information on any computer and get to playing! Even better still, the majority of these games are mobile-friendly, so you are never far away from accessing your favorite Table Game or Slot Machine.

The Good Stuff

Millions of Dollars to Be Won in Jackpots

I like when a casino makes a point of ensuring you know how much is available to win in their progressive jackpots, and in the case of Caribic Casino, they are not shy about it at all! There is a whole page of their website dedicated to the slots games you can play to change your life. The pride of this casino is the Mega Moolah slot which currently has a jackpot hovering around 3.5 Million Euro!

Excellent Customer Service

When I review a casino, I typically pull up the Live Chat agent (assuming there is one) and ask a couple of questions to test both the speed and the quality of the response. I was very happy with the care I was given at Caribic; the agent showed up within seconds of me opening the window and was very courteous in listening to my queries and getting me detailed, not canned responses. They even went so far as to let me know that they were still working on one of the answers (sometimes it can feel like the agent has disappeared or the connection has been dropped.

Overall, this experience was much better than many casinos I have tested in the past.

The Bad Stuff

Lack of Withdrawal Info

We all know that getting paid by an online casino is probably the most stressful part of the experience. Long pending periods and maximum amounts are par for the course. However, we also know that this a necessary evil in this industry and casinos typically tell you up front how long it will take to get your money.

This is why I was shocked not to see this information when I started rooting around the website. While there are a lot of details about the withdrawal process, nowhere was it stated what the maximum amount that can be requested is, nor any info on the estimated times to receive payment. Maybe this is just an oversight; I assume they aren’t trying to hide this information from you.

Website Design Needs Work

When you are clicking on any of the website links, you are taken to one central navigation page, but this page has some design flaws. The text for the page you are looking for doesn’t appear until you scroll down a significant amount, which can be very confusing (at least it was for me). I know this may seem a bit trivial, but to me, the website is a sign of the attention to detail, and this would be an easy fix that would save some player headaches.

Game Selection

Slots

Slots at Caribic Casino

With Net Entertainment and Microgaming supplying the content, you are going to have a hard time finding a better slots catalog than the one at Caribic Casino. With over 400 different titles to choose from, you will see amazing graphics to go along with every pay line combination you could possibly imagine. I already told you about the crazy big progressive jackpots; the licensed content that these vendors provide only add to the enjoyment factor.

There is no way I would list all the games here, but here are a whole bunch that I think you will enjoy playing:

  • 2016 Gladiators
  • 300 Shields
  • Andre The Giant
  • Avalon
  • Avalon II: The Quest For The Grail
  • Bangkok Nights
  • Bar Bar Black Sheep 5 Reel
  • Basketball Star
  • Battlestar Galactica
  • Boom Brothers
  • Break da Bank Again MegaSpin
  • Bridesmaids
  • Cricket Star
  • Crocodopolis
  • Dolphin Quest
  • Dolphin Reef 20-Line
  • Emperor of the Sea
  • Enchanted Mermaid
  • Enchanted Woods
  • Euro Golden Cup
  • Fairytale Legends: Red Riding Hood
  • Fantastic 7’s
  • Fat Lady Sings
  • Football Champions Cup
  • Football Star
  • Forbidden Throne
  • Fruit Fiesta – 5 Reel
  • Fruit Slots
  • Girls With Guns – Frozen Dawn
  • Girls With Guns – Jungle Heat
  • Gods of Giza
  • Gothic
  • Great Griffin
  • Gung Pow
  • Guns N’ Roses
  • Jack and the Beanstalk
  • Jack Hammer 2: Fishy Business
  • Jimi Hendrix Online Slot
  • Jingle Bells
  • Jungle Jim El Dorado
  • Jungle Spirit: Call of the Wild
  • Jurassic Jackpot
  • Jurassic Park
  • Jurassic World
  • Leagues of Fortune
  • Legacy
  • Legends of Africa
  • Life of Riches
  • Lights
  • Little Pigs Strike Back
  • Loose Cannon
  • Lost City of Incas
  • Lost Island
  • Lost Vegas
  • Lotsaloot – 3 Reel
  • Lotsaloot – 5 Reel
  • Love Bugs 9-Line
  • Max Damage
  • Max Damage and the Alien Attack
  • Mayan Princess
  • Medusa
  • Meerkat Mayhem
  • Megadeth
  • Mega Fortune
  • Mega Money Multiplier
  • Mega Money Rush
  • Mega Moolah
  • Mega Moolah Isis
  • Merlin’s Millions with Superbet
  • Mystic Dreams
  • Mystique Grove
  • Mythic Maiden
  • Nauticus
  • Ninja Magic
  • NRVNA: The Nxt Experience
  • Piggy Riches
  • Pinocchio’s Fortune
  • Playboy
  • Pollen Nation
  • Reel Thunder
  • Retro Reels
  • Retro Reels Diamond Glitz
  • Robin Hood Shifting Riches
  • RoboJack
  • Secret of the Stones
  • Secret Romance
  • Secret Santa
  • Starburst
  • Starlight Kiss
  • Tarzan
  • Teddy Bear’s Picnic
  • Temple of Fortune
  • Temple Quest
  • Terminator 2
  • The Dark Knight Rises
  • The Honeymooners
  • The Invisible Man
  • The Jungle II
  • The Osbournes
  • The Rat Pack
  • Vegas Dreams
  • Venetian Rose
  • Victorian Villain
  • Victorious
  • Viking’s Treasure
  • Vinyl Countdown
  • Volcano Eruption
  • Warlords: Crystals of Power
  • Wasabi-San
  • What a Hoot
  • What on Earth
  • Wheel of Wealth
  • Wheel of Wealth Special Edition
  • Witches Wealth
  • Wolfheart

Table Games

Caribic Blackjack

This casino knocks it out of the park with their Blackjack selection. The first good sign is when Blackjack has its own tab in the casino lobby; when I clicked on it, I found no less than 19 different tables to choose from. That alone would keep me happy for hours, but there is a full suite of the Table Games from both Microgaming and Net Entertainment. This gives you the choice of different variants as well as a different look to the table. Have a look at all the options available to you:

  • 3 Card Poker
  • Baccarat
  • Blackjack
  • Caribbean Stud Poker
  • Casino Hold ‘Em
  • Craps
  • Cyberstud Poker
  • Double Exposure
  • Oasis Poker
  • Pai Gow Poker
  • Poker Pursuit
  • Red Dog
  • Roulette
  • Sic Bo
  • Spanish Blackjack
  • TXS Hold ’em

Video Poker

I will admit I would have liked to see more variants in this section of the casino. However, what they lack in the way of different games and pay tables they more than make up for with the different multi-hand options for the games, they do offer. Have a look at this list; if you didn’t find a style you want to play here, I would be shocked:

  • Jacks or Better – 1 Play
  • Jacks or Better – 5 Play
  • Jacks or Better – 10 Play
  • Jacks or Better Pro – 1 Play
  • Jacks or Better Pro – 10 Play
  • Jacks or Better Pro – 25 Play
  • Jacks or Better Pro – 50 Play
  • Jacks or Better Pro – 100 Play
  • Deuces Wild – 1 Play
  • Deuces Wild – 10 Play
  • Deuces Wild – 25 Play
  • Deuces Wild – 50 Play
  • Deuces Wild Pro – 1 Play
  • Deuces Wild – 5 Play
  • Deuces Wild – 10 Play
  • Deuces Wild – 50 Play
  • Deuces Wild – 100 Play
  • Joker Poker – 1 Play
  • Joker Poker – 5 Play
  • Joker Poker – 10 Play
  • Joker Poker – 50 Play
  • Joker Poker – 100 Play
  • All American – 1 Play
  • All American – 25 Play
  • All American – 100 Play
  • All American Double Up
  • Double Feature

Live Dealer

Live Casino at Caribic Casino

I mentioned off the top that I love the Live Dealer Games from Evolution Gaming. Not only do they play fast despite being live streamed, but there are also some great options for choosing dealers, and overall the gaming experience with a dealer on the screen is much more enjoyable to me than the cold, speedy delivery of the RNG. These games are available at Caribic with a Live Dealer:

  • Baccarat
  • Blackjack
  • Roulette
  • Ultimate Texas Hold ‘Em
  • Three Card Poker
  • Casino Hold ‘Em

Promotions

Caribic Casino Promotions

Welcome Bonus

The Welcome Bonus at Caribic is quite generous; it is a 100% deposit bonus to a maximum of $300, plus when you make your deposit you will receive 50 Free Spins of their Aloha Cluster Pays slot machine to give it a try!

As for the Terms and Conditions of this promotion, they look pretty standard to me. One thing to remember is that you cannot have two promotions live at once, so if you decide to take another offer from the casino then this offer will be canceled. The wagering requirement for the Welcome Bonus is 35x Deposit+Bonus, which is a little high, but they extend the maximum bet to $6 per spin to qualify the bonus, so that helps bring it back down to a respectable range.

Weekly and Monthly Reload Bonuses

The site promotes their reload bonuses with the same fervor that they do their Welcome offer, however, when you look at the reloads you can quickly spot an issue. These bonuses are fixed amounts, not percentages; $5 for the weekly reload and $15 for the monthly. This seems a bit on the conservative side for me; these amounts definitely don’t motivate me to make anything more than the minimum qualifying deposit. I am surprised that a casino that seems to have a lot going for it stops short in this area; maybe there are bigger promotions on the way!

Banking

Well, despite the casino’s meager ongoing promotions, there are certainly a lot of ways for you to get your money to them! While the withdrawal information is scarce on the website, there are also many ways that you can request your money; it is always my recommendation to readers to use e-wallets if they are available as an option in your country as the time to get paid is usually the shortest with these methods.

Deposit Options

  • Bank Wire
  • EcoPayz
  • Maestro
  • MasterCard
  • Neteller
  • Visa Debit
  • Visa Electron
  • instaDebit
  • Visa
  • Przelewy24
  • iDEAL
  • Sofortuberwaisung
  • Nordea
  • POLi
  • GiroPay
  • EPS
  • Abaqoos
  • MisterCash
  • Swedbank
  • eKonto
  • Moneta
  • bg
  • Euteller
  • Lobanet
  • Neosurf
  • Teleingreso
  • Multibanco
  • DineroMail
  • QIWI
  • Todito Cash
  • Trustly
  • Online Bank Transfer
  • SporoPay
  • Skrill
  • TrustPay
  • UseMyServices
  • WebMoney

Withdrawal Options

  • Bank Wire
  • Neteller
  • Visa Debit
  • Visa Electron
  • instaDebit
  • Visa
  • Nordea
  • POLi
  • EcoPayz
  • ru
  • Online Bank Transfer
  • Skrill
  • Trustly
  • WebMoney
  • Skrill 1-Tap

Comp Program

Caribic has recently updated their site to include a new Comp Program. This program works similarly to other casinos; you earn points by playing real money games, and then you can convert them at a rate of 1 Euro for every 100 points. Points are accumulated at different rates for each game, and they have a comprehensive explanation of that on a per-game basis in the Terms and Conditions of the Comp Program.

VIP Program

Caribic Casino VIP

Your comp points also contribute to your VIP status at Caribic Casino. However, the site makes it very clear that this club is by invitation-only, so how many points you need to accumulate to be considered is still a mystery.

Well, at least the rewards part of the VIP program is listed on the site. The program has multiple tiers, each coming with additional perks. Here is the breakdown of the program:

Silver KeyGold KeyPlatinum Key
Loyalty Points2x3x4x
Deposit SpecialsYesYesYes
Free Spins OffersYesYesYes
2X,3X,4X,5X Comp Point DaysYesYesYes
Slot & Table TournamentsYesYesYes
Website OffersYesYesYes
Entries for Raffle Promotions1x2x3x
2x Royal Flush PayoutsYesYes
Custom VIP Club PromotionsYesYes
Higher Deposit LimitsYesYes
Dinner Nights OutYesYes
Table Game BonusesYesYes
Birthday OffersYesYes
Extra CashbackYesYes
24 Hour WithdrawalsYesYes
Higher Game LimitsYesYes
Vacation PackagesYesYes
Spa Days OutYesYes

I like seeing things like Vacation Packages and Spa Days on the reward list; now to figure out how to qualify for these fabulous options!

Customer Service

Caribic Casino Support

Caribic offers players a 24/7 customer care department, which is available either via email or Live Chat. There is no phone number listed, but to be honest with a Live Chat option, I am not sure why anyone calls a casino (or any other customer service department) anymore.

Before you reach out to the casino, you might want to check their help section. The site has done an excellent job putting together a detailed FAQ page, covering many topics that are likely the issues players will have. A quick read may mean you don’t need to spend any time contacting an agent to deal with your concern.

Would I Play at Caribic Casino?

Well, I am not sure that at the end of this review I am getting the full “Caribic feeling” that the site wants me to feel. However, the casino does have a great roster of games (please add some more Video Poker!), and the look and feel of the site work for me. They need to do some work on the ongoing promotions and give me a little more information on withdrawal times, but overall I would say that Everymatrix Ltd has succeeded in launching a casino that is worthy of your time (and your deposit).

Join Today at Caribic Casino!

This review was made by: Rating: 3.7 out of 5

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