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Ace Pokies Casino Review

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Welcome to my Ace Pokies online casino review. I’m glad to have you here.

As with all of my other casino reviews on this site, this one is going to be brutally honest. You might not be used to that if you’ve read the endless array of thinly veiled cheerleading posing as online casino reviews elsewhere, but that’s not how it’s done here, so ready yourself for something a little different.

I’m going to cover every digital square inch of this casino site before this review is done. When you’ve finished reading it, you’ll know as much about Ace Pokies as anyone who’s been playing there for a while.

Like all casinos on the web, this one has its strengths and weaknesses. What are they? That’s what this review is all about.

About Ace Pokies Casino

If you’ve ever been to Sydney before, you’ll immediately recognize the iconic Sydney opera house when you first log into Ace Pokies. This is an Aussie-themed casino, as should be obvious from the use of the word “pokies” in its name.

It’s also a little old-school, with a gritty, classic casino style. It’s actually a relatively new online casino, though, having just come online in 2016.

I have to admit I was a little skeptical when I first landed due to the website’s design, but as I dug deeper my skepticism began to melt away and I started to see that there’s actually a lot on offer here.

So, does Ace Pokies ultimately rise to the occasion or does it get drowned out among the thousands of other online casinos springing all over the place? Let’s proceed to find out.

Who Can Play at Ace Pokies Casino?

Ace Pokies doesn’t have a restricted territories list. It seems that everyone can play here. The terms and conditions state that it’s up to you, the player, to determine the legality of gambling in your country.

Software Suppliers

All the Ace Pokies slots are provided by Real Time Gaming. This software firm has been around since 1998 when online casino gaming began, and I have no complaints or concerns about it.

The table and card games, including the video poker titles, are provided by Ace Pokies itself. Although I had no idea they produced casino software, the games load fairly quickly (maximum wait time of 20 seconds), play smoothly, and are just as good as any of the games I’ve played from big names like Microgaming or NetEnt once things get rolling. The only downside is they are slightly grainy and need an image overhaul.

The Good Stuff

Top-Notch Video Poker Selection

Good Stuff
If you’ve read any of my other reviews you’ll already know I’m a big fan of video poker. It pleases me, then, to let you know that video poker is one of this site’s strong suits.

There’s a much bigger selection of games than the average casino offers, there are full descriptions of how to play attached to each game, and you can play the games for fun with demo credits to figure out the new variants you aren’t so familiar with.

Well done in the video poker department, Ace Pokies!

Daily Cashback Bonuses

If lady luck is nowhere to be found, Ace Pokies has a solution – daily cashback on your losses.

You can get 10% back on every deposit you make which you don’t have any luck on, up to a maximum of $500 per day. I personally think that’s extremely generous, and even if you only get a few bucks back that could be the money needed for a winning spin on slots to get you back on track.

The wagering requirements on this bonus are much lower than average, too. 10x is acceptable. Of course, I’d like to see no wagering requirements at all but this isn’t a perfect world, unfortunately.

World-Class Customer Support

It’s the little things that make or break a player’s experience at an online casino. Customer support can make all the difference and I’ve stuck around at casinos with less impressive game selections or other minor defaults strictly because the customer service was on point.

Ace Pokies is doing customer service how it should be done. It’s available 24/7, the operators are friendly and helpful, and there’s even a freephone telephone hotline.

Bitcoin Accepted

Not much needs to be said about this as it’s self-explanatory. I like using Bitcoin thanks to the speed, privacy, and convenience of it.

Ace Pokies accepts Bitcoin, which means it’s got its vision firmly fixed on the future.

The Bad Stuff

Subpar Web Design

Bad Stuff
The Ace Pokies site works fine from a functional perspective, but it honestly needs a redesign. The front section is great, but the casino itself needs improvement. Some of the games look dated, too, which will understandably put some players off.

That’s surprising for a new casino, and it’s also a shame because underneath the somewhat off-putting look this is an otherwise fine casino.

Relatively Small Selection of Slots

The selection of video slots at Ace Pokies is small as compared to most other online casinos. There are just over 100 in total and only a small handful of progressive jackpot games.

Game Selection

You’ll find a much smaller than average selection of games at this casino. There aren’t hundreds of slots titles, scores of variants of each card and table game, or any live casino games.

There’s definitely enough choice here to suit the casual player, but honestly speaking, anyone who plays often and likes endless variety might feel a little limited.

Before getting into the games themselves let me say that Ace Pokies gives you a “fun balance” of $1,000 to play with. This is a thoughtful touch and it allows you to check out the games without risking any of your own money in the process. These demo credits can’t be used on every single game, but they can be used on most of them.


There are a number of poker games available in digital form. These include:

  • Caribbean Hold’em
  • Caribbean Stud
  • Let ‘Em Ride
  • Pai Gow
  • Tri Card Poker
  • Three Card Rummy

This is a decent selection of poker games. I played Caribbean Stud and Three Card Rummy and found them to play smoothly, although they were a little old-school looking in terms of graphics and sharper versions definitely exist on the web.

One cool feature I don’t see very often but which Ace Pokies deserves a little credit for is the ability to scroll over the games, click a red arrow, and see a description of the game and a basic guide to playing it. This is extremely useful if you come across a variant you haven’t heard of or want to refresh your memory.

Video Poker

Whereas most of the other game categories are quite limited, Ace Pokies beats most of its competitors when it comes to video poker. This makes me happy since this is among my favourite games in the casino.

You’ll be able to play:

  • Aces and Eights
  • All American
  • Bonus Deuces Wild
  • Bonus Poker
  • Bonus Poker Deluxe
  • Deuces Wild
  • Double Bonus Poker
  • Double D Bonus Poker
  • Double Jackpot Poker
  • Double D Jackpot Poker
  • Jacks or Better
  • Joker Poker
  • Loose Deuces
  • Sevens Wild

Most casinos only throw a handful of video poker games in. It’s good to see them take a more central role at this one.

Again, if you come across a version you haven’t played before or want to refresh your memory you can scroll over the game click the downward pointing red arrow, and read the descriptions.

I’ll say the same thing I did about the table games above – they look a little dated and low-quality, but they function fine.

I recommend using the demo credits Ace Pokies provides you with if you are new to video poker or want to check out a new game. Once you get a feel for it, it’s time to then play for real money.

Table Games

  • Baccarat
  • Blackjack
  • Perfect Pairs Blackjack
  • European Blackjack
  • Face Up 21
  • Match Play 21
  • Pontoon
  • Suit ‘Em Up Blackjack
  • Super 21
  • American Roulette
  • European Roulette
  • Craps

This is a basic selection, but all the important bases are covered. If you like to keep things simple and don’t like playing lots of novel variants of every game, this might be right up your alley.

As with all the other games, an update to the year 2019 is needed, but the games play fine with no major faults or interruptions detected during the games I played. The quality of some of them really isn’t great, though, with a grainy, pixelated table and images making them look like a throwback to the early days of online casino.


This is where Ace Pokies starts to fall behind the competition a little. That kind of ironic, since “pokies” is the Aussie word for slots and you would think a casino named after a certain game would make an extra effort in that department.

The selection isn’t bad, by any means, it’s just that online casinos are so competitive and so Ace Pokies has a lot of great operators to compare it with. You could say the selection is relatively modest, but not actually bad at all if you decide to go ahead and play. Get me?

Some games worth checking out include:

  • Achilles
  • Cash Bandits
  • Aztec’s Millions
  • Crazy Vegas
  • Derby Dollars
  • Crystal Waters
  • Fu Chi
  • Diamond Dozen
  • Green Light
  • God of Wealth
  • Lucky 8
  • Mister Money
  • Megasaur
  • Rain Dance
  • Ronin
  • Wild Wizards
  • The Elf Wars
  • Texan Tycoon
  • Regal Riches
  • Lucky Tiger
  • Polar Explorer
  • Spirit of the Inca
  • Football Frenzy

There are over 100 “pokies” games in total. I’ve just selected the above for this list since they offer sizable jackpots and are some of RTG’s best games.

If you click the red arrow over the game thumbnails you’ll see some essential information about each game including the jackpot and the number of paylines, as well as some information about the theme, game volatility, and symbols. I wish all casino sites had this feature as it makes selecting a game so much easier.

Again, you’ll be able to play most of these slots with your fun balance. This is a great way to test out a game and get to know its features before committing.

If you’re the competitive type there are regular slots tournaments. You’ll need to download the Ace Pokies casino client to your device to be able to participate.

Other Games

If you fancy something that doesn’t fit in one of the above boxes you can choose from either keno or a picking game called Treasure Tree. Either makes for a good choice if you just want to switch off and enjoy yourself without thinking too much.


Ace Pokies doesn’t offer any of the “weekend free spins” or other promos like that, but it does offer a tempting welcome bonus and a cashback bonus every single day. There’s also a VIP program for loyal players.

I’ll get into the details of the offers here and the VIP section in a subsequent section.

Welcome Bonus

The total Ace Pokies welcome bonus is worth $1,000 + 50 free spins but is actually paid out over three separate deposits. It works like this:

  • First Deposit – You can claim 100% up to $500 + 50 free spins.
  • Second Deposit – You can then claim 50% up to $250.
  • Third Deposit – The final bonus is worth 100% up to $250.

The 50 free spins have to be played on Samba Sunset slot. They are subject to 40x wagering requirements.

The minimum deposit required at each stage of the welcome bonus is $20 and the wagering requirements are 40x the bonus + deposit. This is higher than average, which takes the shine off this otherwise enticing offer a little.

Daily Cashback

Every deposit you make which is unlucky (eg you lose) is automatically eligible for 10% cashback the very next morning.

You don’t have to do anything, such as use a bonus code, to avail of this offer. It will appear in your account each day.

The cashback bonus is subject to 10x wagering requirements before it can be withdrawn. These must be met on slots, bingo, or keno.

Any deposit of less than $20 is not eligible. Your balance must be below $1 before you can claim your cashback.

I like this offer a lot. It’s a second chance at a slots jackpot if nothing else.


There are a limited number of ways to make deposits and withdrawals at Ace Pokies as far as the usual payment methods go. However, this casino does accept Bitcoin, which makes up for that to some extent.

The minimum deposit by any of the methods listed below is $20. The minimum withdrawal is $100 by any method apart from UPayCard, in which case it’s $50.

There are no nasty fees or unpleasant surprises in the terms and conditions. There are simply $20 flat fees on withdrawals by wire transfer or Bitcoin. However, if you withdraw more than $300 the $20 fee is waived.

Deposit Methods

  • Visa
  • Mastercard
  • UPayCard
  • Wire Transfer
  • Bitcoin

Withdrawal Methods

  • Visa
  • UPayCard
  • Wire Transfer
  • Bitcoin

VIP Program

Ace Pokies plays its card close to its chest when it comes to the VIP program. I asked the live chat agent more about it but only received a vague response. I think the mystery is part of the allure and they don’t want to ruin that.

Once you become a member you’ll be eligible for:

  • Higher daily cashback bonuses.
  • Priority payouts.
  • Extra VIP bonuses.
  • Invitation to exclusive events.

Membership is by invitation only. There’s no points system or specific way to know when you’ll qualify.

It would be nice to know more, but at the same time, I get why they keep it a secret to some degree. It would be extra cool to get there and be surprised by something awesome.

Customer Service

You’ll be able to reach the Ace Pokies support team via:

Email – Sending a message to [email protected] will mean waiting between 4-6 hours for a reply on average. That’s not bad and is roughly what is to be expected from a busy online casino. Of course, it’s not very helpful when it comes to urgent issues.

Live Chat – This is the much better option when it comes to pressing matters which require a quick response. I got connected with an agent called Mariel within roughly 25 seconds. She was friendly and happy to answer my questions about the games and deposit methods. We even had a bit of a chat, which was nice.

Telephone – There’s a toll-free hotline for players who prefer to pick up the phone and get things sorted. The number is 1-800-837 867. Naturally, this is an Australian number os it’s only toll-free for players located there.

The thing I like most about these options is that they’re available 24/7, 365 days a year. That’s a big deal.

Would I Play at Ace Pokies Casino?

Ace Pokies is a lot better than first impressions suggest. When you get past the somewhat “retro” design and actually start playing, it’s an impressive enough casino with most of the games you would want to play.

There’s definitely a little work to be done with regards updating some of the games to higher quality versions, but apart from that, I can’t say much that’s negative about Ace Pokies.

All the important games are offered, the ongoing cashback bonus is an excellent proposition for long-term players, and I definitely recommend checking this site out for yourself.

Join Today at Ace Pokies Casino!

This review was made by: Rating: 4.25 out of 5

Susan Hou commented: 9 Dec 2019
Hi there, I have been waiting almost four weeks now for a payment of $5000 Aud. It is excruciatingly frustrating. The customer service is great but the accounting department lets the great folk on Chat like Eddie and Alex down and is in urgent need of a review. The $5000 remains in the ether, it was paid on the 19th and has yet to show up in my bank.
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