Spin Palace has been around since 2001, and in that time they’ve grown to include players from Europe, Asia and Australia. They offer customers more than 400 games to choose from, with a reported average payout of 97%.
Besides being licensed in Malta, the site also boasts the eCOGRA seal of approval. This independent testing group ensures that games are fair, deposits are safe, and the casino operates honestly.
If you’re unfamiliar with the site, this Spin Palace Casino review is meant to illustrate the highs and lows of what they have to offer. We’ll cover all the basics such as deposit bonuses and available games, as well as less-discussed items like average payout percentages and the total progressive jackpot pool.
Each month, Spin Palace releases reports that indicate the payouts during that time period. These are then reviewed by specialists at eCOGRA to add an additional level of accountability. According to the latest reports, the payouts at Spin Palace are as follows:
- All Games – 96.42%
- Slots – 96.24%
- Table Games – 97.66%
- Poker Games – 98.49%
Spin Palace offers a wide array of options for sending and receiving money from your casino account. If you’re unfamiliar with the selection, they’re listed below for your convenience.
- Credit Cards (Visa, MasterCard) – Available for deposit and withdrawal. According to the site, withdrawals to MasterCard can only be processed for UK residents. This makes no sense, however, as the site clearly lists the UK among their list of banned nations.
- Debit Cards (Solo, Maestro, VISA Electron, VISA Debit, Entropay, and MasterCard Debit) – Available for deposits and withdrawals
- PayPal – Available for deposits and withdrawals
- Poli – Available for deposits only
- NETeller – Available for deposits and withdrawals
- Skrill – Available for deposits and withdrawals
- PaySafeCard – Deposits only
- ECOCard – Deposits and withdrawals
- ClickandBuy – Deposits and withdrawals
- Citadel Direct – Deposits only
- Instadebit – Deposits and withdrawals
- Direct Bank Transfer – Deposits and withdrawals
- Entropay – Deposits and withdrawals
- EziPay – Deposits and withdrawals
- eCheck – Deposits and withdrawals
In a 24-hour period, the maximum withdrawal amount is 10,000 pounds. If you wish to withdraw an amount of money that’s more than five times the sum of all your deposits, you’ll have to be content with receiving it in installments of 4,000 euros per week.
Quality of Software
Spin Palace is powered by Microgaming, a longtime software development company credited with creating the first online casino in 1994. Because of Microgaming’s vast experience in the industry, you can rely on games to run smoothly with a distinct visual flair.
If you want the full gaming experience, you’ll need to choose the downloadable software option. For those who prefer not to be tied to a single computer, a no-download Flash version is also included. As with other companies, you can expect the instant version from Spin Palace to offer a more limited selection of games.
Spin Palace also offers mobile gaming. This is available for customers with an iPhone, iPad, Blackberry, Android, or smartphone.
Selection of Games
Spin Palace offers customer more than 400 games, and these are divided into the following categories: slots, blackjack, video poker, roulette, craps, keno, baccarat, progressive jackpots, and scratch cards. As the name of the site might indicate, the vast majority of the games fall into the slots category.
In additional to traditional virtual games, customers can also try their luck at the live casino. Roulette, blackjack, and baccarat are all available, and players can compete and chat with beautiful female dealers.
Like most leading online casinos, Spin Palace has a number of games that pay progressive jackpots. The size of these prizes varies throughout the year, especially if a few lucky players have recently won them. At the time of this writing, the progressive jackpot total sits at $12,161,456.94, and one fortunate individual named Gary recently walked away with 3,744,513 pounds on a Mega Moolah slot.
Spin Palace offers deposit bonuses on your first three transactions. The first provides a 100% matching bonus up to $250. The second is a 25% bonus up to $300, and the third is 50% with a limit of $450.
The above part sounds promising enough, but reading the terms and conditions should make you re-evaluate the situation. While you only have to consider the bonus amount when meeting the playthrough requirement, the listed amount is a whopping 50x. Therefore, a $100 bonus requires $5,000 in wagers to be eligible for a withdrawal.
I’ve played at a lot of online casinos over the years, and most wagering requirements tend to fall into the 25x to 40x range. The 50x requirement from Spin Palace is far too high, and I suggest just skipping the bonus offers entirely.
If you have a problem or question, the excellent support staff at Spin Palace can be reached 24/7, and this also applies to holidays. Toll-free phone numbers are provided for Canadian and Australian clients, and other options include email and live chat.
I’ve found that most email queries are answered within an hour, although it can take longer during peak operating times. Live chat is always the best option, as you’re directly connected without having to worry about someone’s accent getting in the way.
Speaking of accents, the customer service department is fluent in 17 languages, from Chinese to Polish. I only speak English, so I’ve never had any trouble communicating my concerns or questions.
Spin Palace prohibits the opening of accounts or financial payouts to players in the following countries: Belgium, Denmark, France, Italy, Israel, Iran, North Korea, Malaysia, Romania, Philippines, Singapore, Spain, South Africa, Taiwan, Hungary, Turkey, the United Kingdom, and the United States.
If you’re a player who values a large selection of games and the ability to make deposits and withdrawals via a number of methods, then I suggest adding Spin Palace to your list of possibilities. If you’re a bonus hunter, the 50x wager requirement is probably a deal breaker. For anyone else, this online casino represents a solid option with a longstanding history of quality and convenience.